Eclect and Channel Corp Partner to Boost Customer Support DX on Rakuten Ichiba

Key facts

  • Eclect and Channel Corp Partner to Boost Customer Support DX on Rakuten Ichiba
  • Eclect and Channel Corporation partner to develop a Channel Talk integration app for Rakuten's R-Messe. This partnership aims to streamline customer support, unify inquiries, and enhance customer experience.
  • Source: PR Times
  • Date: June 5, 2026

Direct answer

Eclect and Channel Corporation partner to develop a Channel Talk integration app for Rakuten's R-Messe. This partnership aims to streamline customer support, unify inquiries, and enhance customer experience.

Citation
Eclect and Channel Corp Partner to Boost Customer Support DX on Rakuten Ichiba (June 5, 2026), PR Times
Source
PR Times
Date
June 5, 2026
Eclect and Channel Corporation partner to develop a Channel Talk integration app for Rakuten's R-Messe. This partnership aims to streamline customer support, unify inquiries, and enhance customer experience.
businessNQ 84/100出典：PR Times

📋 Article Processing Timeline

  • 📰 Published: June 5, 2026 at 10:00
  • 🔍 Collected: June 5, 2026 at 10:27 (27 min after Published)
  • 🤖 AI Analyzed: June 6, 2026 at 18:44 (32h 17m after Collected)
Channel Corporation, a provider of the global AI customer agent Channel Talk, has signed a technology partner agreement with Eclect, a CX solutions integrator. The collaboration aims to develop an integration application for Rakuten's messaging system, R-Messe. By combining Eclect's Rakuten system development expertise with Channel Talk's communication platform, the partners will enable merchants on Rakuten Ichiba to manage customer inquiries efficiently. The integration will support the central management of inquiries from Rakuten and other channels on Channel Talk, optimizing workflows and improving response quality. Currently undergoing development and verification, the application will be officially released after a Proof of Concept (PoC) phase. Both companies intend to drive DX and elevate the customer experience (CX) for e-commerce businesses.

FAQ

What is the purpose of this technology partner agreement?

The purpose is to promote cooperation between Rakuten Ichiba and 'Channel Talk,' helping merchants improve customer support efficiency and accelerate DX.

What specific applications are being developed under this alliance?

An integration application for 'Channel Talk' that supports Rakuten's 'R-Messe' messaging system to centralize customer inquiries.

What is Channel Talk?

It is an AI customer communication tool featuring AI chat, AI phone, and CRM functions, used by over 230,000 companies globally.

What is the future timeline for this integration?

Both companies are currently developing and testing the integration application, aiming for a formal release after a Proof of Concept (PoC) phase.

Who are the representatives of the participating companies?

Eclect is represented by President Masahiro Tsujimoto, and Channel Corporation is represented by CEO JaeYong Choi.

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