Channel Talk's Business Conference "CHANNELCON 2026" to be Held on June 4th with Numerous Esteemed Speakers!
Channel Corporation, provider of the AI agent "Channel Talk" used by over 220,000 companies globally, will host "CHANNELCON26," Japan's first global AI business conference, on June 4, 2026, in Tokyo. The event will discuss successful AI utilization in customer support and its contribution to management, aiming to promote AI adoption among Japanese companies.
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- 📰 Published: May 1, 2026 at 00:15
- 🔍 Collected: April 30, 2026 at 16:01
- 🤖 AI Analyzed: April 30, 2026 at 16:29 (27 min after Collected)
Channel Corporation (Headquarters: Chiyoda-ku, Tokyo; Representative Director CEO: Jae Yong Choi), which develops "Channel Talk," an AI agent for customer understanding adopted by over 220,000 companies globally, will hold "CHANNELCON26," Japan's first global AI business conference, on Thursday, June 4, 2026, from 13:00.
Conference details and participation registration here: https://2026.channelcon.io/
"AI is HERE" - Expanding AI Utilization and Customer-Driven Business Growth
The title of "CHANNELCON26" is "AI is Here." Japan's working population continues to decline, and recruitment competition is intensifying. Meanwhile, operations on the ground are becoming highly specialized, and expertise is being lost across generations. Using AI to supplement human work is no longer an option but an inevitable initiative.
However, many companies are not effectively utilizing AI to achieve results and drive business improvement. Therefore, "CHANNELCON 2026" will introduce case studies of companies that have advanced business reform based on AI, and host discussions on AI among industry leaders.
At this conference, we will introduce specific examples of how to evolve customer support (CS) from a "defensive" or cost center position into a "proactive growth engine" that drives management based on the Voice of Customer (VoC), while leveraging AI.
Details of CHANNELCON26 here
Main Stage: Perspectives on Transforming Business with AI Utilization
At "CHANNELCON26," advanced companies that have successfully led customer support through AI utilization and contributed to management will speak.
Furthermore, in panel discussions, industry leaders will talk about the present and future of AI utilization.
Through this conference, where each company's specific initiatives and achievements will be openly shared, participants can experience the process of transforming CS into an organization that contributes to business, understand the roadmap for the AI era, and apply it to their own practices.
Featured Companies (in no particular order):
With Inc.
Koala JP Co., Ltd.
Gray Parker Service Co., Ltd.
SODA Inc.
Onward Digital Lab Inc.
United Arrows Ltd.
Shopify Japan K.K.
Notion Labs Japan G.K.
Details of CHANNELCON26 here
Background of First Event in Japan: Aiming for "Proactive CS" Contributing to Management
"CHANNELCON" is a global business conference hosted by Channel Corporation. The conferences held in Korea in 2024 and 2025 recorded over 2,000 applicants, significantly exceeding capacity. Participants expressed extremely high satisfaction, with comments such as "Worth taking time off work to attend" and "Please hold it again."
Recently, the number of companies in the Japanese market adopting "Channel Talk," an AI customer communication tool, has rapidly increased, and a culture of growing business around "customer dialogue" is spreading rapidly. However, Japan's AI utilization rate remains at 55.2%, still a large gap compared to the advanced countries' average of over 90%.
Against this backdrop, spanning job titles such as customer support and customer success, Channel Corporation has decided to hold its first event in Japan in 2026, for all those who face customers.
This conference will present real-world examples and the latest products from companies that are generating concrete results with AI and redefining the way people work. It also aims to improve the positioning of customer support in Japan and further revitalize the market.
Event Overview
Event Name: CHANNELCON26
Date: Thursday, June 4, 2026, 13:00-18:00
Venue: TODA HALL & CONFERENCE TOKYO
Address: 4F, TODA BUILDING, 1-7-1 Kyobashi, Chuo-ku, Tokyo 104-0031
Organizer: Channel Corporation
Participation Fee: Free/Pre-registration required
Official Website: https://2026.channelcon.io/
For media representatives interested in coverage
A "Media Pass" is available for media representatives, allowing coverage and photography within the venue. This is an opportunity to report on how companies are changing through AI utilization and the future of customer communication. Media representatives considering coverage are encouraged to contact us.
Channel Corporation Public Relations
info-jp@channel.io
AI Customer Communication
Conference details and participation registration here: https://2026.channelcon.io/
"AI is HERE" - Expanding AI Utilization and Customer-Driven Business Growth
The title of "CHANNELCON26" is "AI is Here." Japan's working population continues to decline, and recruitment competition is intensifying. Meanwhile, operations on the ground are becoming highly specialized, and expertise is being lost across generations. Using AI to supplement human work is no longer an option but an inevitable initiative.
However, many companies are not effectively utilizing AI to achieve results and drive business improvement. Therefore, "CHANNELCON 2026" will introduce case studies of companies that have advanced business reform based on AI, and host discussions on AI among industry leaders.
At this conference, we will introduce specific examples of how to evolve customer support (CS) from a "defensive" or cost center position into a "proactive growth engine" that drives management based on the Voice of Customer (VoC), while leveraging AI.
Details of CHANNELCON26 here
Main Stage: Perspectives on Transforming Business with AI Utilization
At "CHANNELCON26," advanced companies that have successfully led customer support through AI utilization and contributed to management will speak.
Furthermore, in panel discussions, industry leaders will talk about the present and future of AI utilization.
Through this conference, where each company's specific initiatives and achievements will be openly shared, participants can experience the process of transforming CS into an organization that contributes to business, understand the roadmap for the AI era, and apply it to their own practices.
Featured Companies (in no particular order):
With Inc.
Koala JP Co., Ltd.
Gray Parker Service Co., Ltd.
SODA Inc.
Onward Digital Lab Inc.
United Arrows Ltd.
Shopify Japan K.K.
Notion Labs Japan G.K.
Details of CHANNELCON26 here
Background of First Event in Japan: Aiming for "Proactive CS" Contributing to Management
"CHANNELCON" is a global business conference hosted by Channel Corporation. The conferences held in Korea in 2024 and 2025 recorded over 2,000 applicants, significantly exceeding capacity. Participants expressed extremely high satisfaction, with comments such as "Worth taking time off work to attend" and "Please hold it again."
Recently, the number of companies in the Japanese market adopting "Channel Talk," an AI customer communication tool, has rapidly increased, and a culture of growing business around "customer dialogue" is spreading rapidly. However, Japan's AI utilization rate remains at 55.2%, still a large gap compared to the advanced countries' average of over 90%.
Against this backdrop, spanning job titles such as customer support and customer success, Channel Corporation has decided to hold its first event in Japan in 2026, for all those who face customers.
This conference will present real-world examples and the latest products from companies that are generating concrete results with AI and redefining the way people work. It also aims to improve the positioning of customer support in Japan and further revitalize the market.
Event Overview
Event Name: CHANNELCON26
Date: Thursday, June 4, 2026, 13:00-18:00
Venue: TODA HALL & CONFERENCE TOKYO
Address: 4F, TODA BUILDING, 1-7-1 Kyobashi, Chuo-ku, Tokyo 104-0031
Organizer: Channel Corporation
Participation Fee: Free/Pre-registration required
Official Website: https://2026.channelcon.io/
For media representatives interested in coverage
A "Media Pass" is available for media representatives, allowing coverage and photography within the venue. This is an opportunity to report on how companies are changing through AI utilization and the future of customer communication. Media representatives considering coverage are encouraged to contact us.
Channel Corporation Public Relations
info-jp@channel.io
AI Customer Communication