"Channel Talk," adopted by 220,000 companies worldwide, to speak at "Commerce Value Creation" on April 14: Explaining communication design to link "customer voices" to business growth

Channel Corporation (Headquarters: Chiyoda-ku, Tokyo; Representative Director & CEO: Jae Yong Choi), which provides the AI customer communication tool "Channel Talk" adopted by over 220,000 companies globally, will speak at "Commerce Value Creation: The Forefront of EC Strategies to Boost Sales and Profits," held on April 14, 2026, for executives, DX promotion, marketing, and EC managers of manufacturing and retail companies.
On the day of the event, RyoJI Yamamoto, our Executive Officer and Biz Manager, will explain communication design for converting "customer voices" accumulated on-site into decision-making and directly linking them to business growth.

Channel Talk Session Overview: Session F / 15:05-15:35

Communication Design to Connect Customer Voices to Business Growth - Deconstructing the Barriers to Stagnation and Concrete Breakthrough Strategies from Data

In recent years, as the use of external data has been restricted from a privacy protection perspective, the value of "first-party data" directly acquired by companies from customers has increased unprecedentedly. However, despite many companies recognizing its importance, there is a current struggle to integrate data for overall optimization and to bridge the gap between ideals and reality.

Therefore, this lecture will unveil a process that merges CRM and communication to visualize customers' "silent needs." Specifically, it will introduce "failure cases" that focused too much on automation and "success cases" that reformed revenue structures based on customer understanding.

We will share why data obtained from "heartfelt conversations," not inorganic AI chats, becomes the engine for business growth, and practical approaches to properly utilize AI and CRM to directly link customer experience to business profits. For businesses that are performing well but are unsure about their next move, we will explain methods for returning the vast amount of "customer voices" accumulated on-site to management decisions and strategies.

Please join us.

Customer-centric Service Development Advocated by Channel Talk

"Channel Talk" is an AI customer communication tool that can optimize the UX design of Customer Success (CS) mentioned in this session. Our company immediately reflects user feedback into products and accelerates business through the following three strengths:

AI Designed to Handle "Tasks" Not Just "Answers"

While many AI chats remain limited to FAQ responses, the AI agent "ALF v2" consistently automates business processes associated with inquiries. This design ensures that conversations and operations are not disconnected.

Accumulating Customer Conversations as "Usable Business Data"

Chat logs are not just histories but structured data of customer requests, dissatisfactions, and behaviors. This streamlines daily data analysis and accelerates business decision-making.

Quantitatively Visualizing CS Results and Supporting Business Growth

Based on accumulated data, the results of the CS現場 (CS frontline) are quantitatively visualized. This provides an environment for the CS department to evolve into an organization that supports business growth by contributing to product improvement and service design based on customer understanding.

Channel Corporation will continue to support productivity improvement and advanced customer understanding in the customer support domain, aiming to become the No. 1 BtoB SaaS in the Asian market.

Speaker Profile

Channel Corporation
Executive Officer Biz Manager RyoJI Yamamoto

Event Outline

Name: Commerce Value Creation: The Forefront of EC Strategies to Boost Sales and Profits
Date: April 14, 2026 (Tuesday) 12:00-16:10
Format: Online distribution
Participation Fee: Free (pre-registration required)
Co-organizers: SUPER STUDIO Inc., Itsumo Inc., AnyReach Inc., Channel Corporation, Yappli Inc., shizai Inc., GMO Payment Gateway Inc., Forter, Inc
Target Audience: Executives, DX promotion, marketing, and EC managers of manufacturing and retail companies, etc.
Notes:
・Session themes and speakers are subject to change without notice.
・Please refrain from recording video or audio of the lectures.
Contact:
Tel 03-5759-6380
Email seminar@super-studio.jp
Reception 11:00-18:00 (excluding weekends and public holidays)

What is the AI customer communication tool "Channel Talk"?

"Channel Talk" is an AI customer communication tool equipped with necessary communication functions such as AI chat, AI phone, and CRM functions for customer understanding. It is used in customer support areas such as EC (retail), BtoB SaaS, and government, and has been adopted by over 220,000 companies globally.

Service URL: https://channel.io/ja

Channel Corporation Recruitment Information

Channel Corporation aims to be an organization that uses AI to improve productivity and focuses limited time on human-like work and solving essential customer issues. We are actively recruiting individuals who want to take on this challenge!

https://channel.io/ja/careers

Channel Corporation

With the mission of "solving communication problems between companies and customers," we provide the AI communication tool "Channel Talk." Currently, we have offices in Japan (Tokyo), South Korea (Seoul), and the United States (Chicago), and are expanding our business globally.