Cbase Publishes Case Study of SOMPO Light Vortex Using Its 360-Degree Feedback Service 'CBASE360°'
Cbase Co., Ltd. has published a case study interview on the use of its 360-degree feedback service 'CBASE360°' by SOMPO Light Vortex Co., Ltd. for management development and organizational revitalization. SOMPO Light Vortex implemented the service to quantitatively assess psychological safety during a period of rapid organizational expansion, achieving a 100% response rate. The results served as evidence to introduce a coaching program, among other outcomes.
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Cbase Co., Ltd. (headquarters: Shinjuku-ku, Tokyo; President and CEO: Mikio Fukai), an HR survey cloud service provider with the mission of 'Updating all people, organizations, and society through feedback and dialogue,' has published a case study interview on the use of 'CBASE360°' by SOMPO Light Vortex Co., Ltd. for management development and organizational revitalization.
SOMPO Light Vortex was established in July 2021 as a core organization for creating new businesses within the SOMPO Group. In line with its rapid organizational expansion, it implemented a 360-degree feedback system for its managers. The interview covers the operational ingenuity that achieved a 100% response rate, the significance of the results that led to subsequent training initiatives, and positive feedback from the field, such as 'My boss's behavior has changed.'
Please read the full interview here: https://www.cbase.co.jp/case/sompo-light-vortex/
Background for Implementation: Need to Capture the Reality of 'Psychological Safety' During Rapid Organizational Expansion
SOMPO Light Vortex introduced the 360-degree feedback system to quantitatively assess whether 'psychological safety' was being maintained in the workplace during a phase of rapid organizational growth with an increasing number of mid-career hires. They reflected that they had previously used a different survey, but faced issues with the flexibility of question design and the availability of free comments, leading to a sense of frustration that the survey was 'just conducted' without meaningful follow-up.
They adopted 'CBASE360°' to capture the organizational state from multiple perspectives and quantitatively. They highly valued the comprehensive support, including consulting, preliminary briefings, and training.
Changes After Implementation: Using Results as 'Evidence' for the Next Step
With the aim of obtaining as many responses as possible, they conducted preliminary briefings and sent frequent reminders from both top management and the administrative office, achieving a 100% response rate.
Regarding the results, they commented, 'First, we were surprised to receive candid opinions in the free comments. A major achievement was that a foundation was established for supervisors and the company to sincerely accept these opinions. Specifically, we used these results as evidence to introduce a long-term coaching program for department heads. The department heads' acceptance of this program was also made possible by the 360-degree feedback.'
Furthermore, they reported hearing comments from the field such as, 'I can see my boss is making an effort lately,' 'Communication has become more polite,' and 'They treat me with more respect.' They feel a strong sense of accomplishment knowing that some managers are taking action to change based on the results.
Future Developments: Viewing 360-Degree Feedback as an 'Experience' and Moving Toward a Continuous Cycle
Looking ahead, they discussed customer journey innovations, such as likening the goal of creating a 'psychologically safe workplace' to a 'mountain climb' and visualizing the overall picture and current position by distributing a single-sheet schedule for each step, to make the initiative more memorable.
They also evaluated the value of being able to voice opinions in a 'safe space' protected by anonymity, which is inherent in 360-degree feedback. They view it as a tool that requires 'courage' to confront current challenges and sometimes harsh opinions, but can be a means to move forward with courage.
They analyzed that because people increase and organizations constantly change, there is value in conducting it continuously as a fixed-point observation.
Cbase will continue to support SOMPO Light Vortex's management development and organizational revitalization through the use of 'CBASE360°'.
Please read the full interview here: https://www.cbase.co.jp/case/sompo-light-vortex/
Contact for the 360-degree feedback service 'CBASE360°'
Companies interested in 'visualizing the reality of management as the organization expands,' 'quantitatively understanding psychological safety and linking it to training initiatives,' or 'designing next steps based on evidence' are welcome to inquire via the form below or by email.
URL: https://www.cbase.co.jp/contact/
Email: web_marketing@cbase.co.jp
Cbase will continue to support corporate human resource and organizational development through consulting and training that address on-site challenges, going beyond mere system provision.
About the 'CBASE 360°' Series: https://www.cbase.co.jp/
'CBASE 360°' (https://www.cbase.co.jp/cbase360/) is a cloud-based 360-degree evaluation system boasting top-class implementation records in the industry, with a repeat rate of 95% and over 800,000 annual respondents. 360-degree evaluation is considered an effective method for organizational development and human resource development, providing highly convincing feedback from colleagues and offering valuable 'insights' to the individual, and is used by many companies and organizations.
About Cbase Co., Ltd.
Cbase Co., Ltd. operates various HR survey cloud services, including the 360-degree evaluation system 'CBASE 360°,' adopted by over 1,000 companies, mainly major corporations, and 'Organizational Diagnosis,' which supports the multifaceted understanding of organizational conditions and improvement measures. The company aims to promote DX for human and organizational growth (ODDX) and demonstrate value as a company leading the future.
https://www.cbase.co.jp/
SOMPO Light Vortex was established in July 2021 as a core organization for creating new businesses within the SOMPO Group. In line with its rapid organizational expansion, it implemented a 360-degree feedback system for its managers. The interview covers the operational ingenuity that achieved a 100% response rate, the significance of the results that led to subsequent training initiatives, and positive feedback from the field, such as 'My boss's behavior has changed.'
Please read the full interview here: https://www.cbase.co.jp/case/sompo-light-vortex/
Background for Implementation: Need to Capture the Reality of 'Psychological Safety' During Rapid Organizational Expansion
SOMPO Light Vortex introduced the 360-degree feedback system to quantitatively assess whether 'psychological safety' was being maintained in the workplace during a phase of rapid organizational growth with an increasing number of mid-career hires. They reflected that they had previously used a different survey, but faced issues with the flexibility of question design and the availability of free comments, leading to a sense of frustration that the survey was 'just conducted' without meaningful follow-up.
They adopted 'CBASE360°' to capture the organizational state from multiple perspectives and quantitatively. They highly valued the comprehensive support, including consulting, preliminary briefings, and training.
Changes After Implementation: Using Results as 'Evidence' for the Next Step
With the aim of obtaining as many responses as possible, they conducted preliminary briefings and sent frequent reminders from both top management and the administrative office, achieving a 100% response rate.
Regarding the results, they commented, 'First, we were surprised to receive candid opinions in the free comments. A major achievement was that a foundation was established for supervisors and the company to sincerely accept these opinions. Specifically, we used these results as evidence to introduce a long-term coaching program for department heads. The department heads' acceptance of this program was also made possible by the 360-degree feedback.'
Furthermore, they reported hearing comments from the field such as, 'I can see my boss is making an effort lately,' 'Communication has become more polite,' and 'They treat me with more respect.' They feel a strong sense of accomplishment knowing that some managers are taking action to change based on the results.
Future Developments: Viewing 360-Degree Feedback as an 'Experience' and Moving Toward a Continuous Cycle
Looking ahead, they discussed customer journey innovations, such as likening the goal of creating a 'psychologically safe workplace' to a 'mountain climb' and visualizing the overall picture and current position by distributing a single-sheet schedule for each step, to make the initiative more memorable.
They also evaluated the value of being able to voice opinions in a 'safe space' protected by anonymity, which is inherent in 360-degree feedback. They view it as a tool that requires 'courage' to confront current challenges and sometimes harsh opinions, but can be a means to move forward with courage.
They analyzed that because people increase and organizations constantly change, there is value in conducting it continuously as a fixed-point observation.
Cbase will continue to support SOMPO Light Vortex's management development and organizational revitalization through the use of 'CBASE360°'.
Please read the full interview here: https://www.cbase.co.jp/case/sompo-light-vortex/
Contact for the 360-degree feedback service 'CBASE360°'
Companies interested in 'visualizing the reality of management as the organization expands,' 'quantitatively understanding psychological safety and linking it to training initiatives,' or 'designing next steps based on evidence' are welcome to inquire via the form below or by email.
URL: https://www.cbase.co.jp/contact/
Email: web_marketing@cbase.co.jp
Cbase will continue to support corporate human resource and organizational development through consulting and training that address on-site challenges, going beyond mere system provision.
About the 'CBASE 360°' Series: https://www.cbase.co.jp/
'CBASE 360°' (https://www.cbase.co.jp/cbase360/) is a cloud-based 360-degree evaluation system boasting top-class implementation records in the industry, with a repeat rate of 95% and over 800,000 annual respondents. 360-degree evaluation is considered an effective method for organizational development and human resource development, providing highly convincing feedback from colleagues and offering valuable 'insights' to the individual, and is used by many companies and organizations.
About Cbase Co., Ltd.
Cbase Co., Ltd. operates various HR survey cloud services, including the 360-degree evaluation system 'CBASE 360°,' adopted by over 1,000 companies, mainly major corporations, and 'Organizational Diagnosis,' which supports the multifaceted understanding of organizational conditions and improvement measures. The company aims to promote DX for human and organizational growth (ODDX) and demonstrate value as a company leading the future.
https://www.cbase.co.jp/
FAQ
How many companies have adopted CBASE360°?
Over 1,000 companies, mainly major corporations, have adopted it.
What is the repeat rate for CBASE360°?
The repeat rate is 95%.
When was SOMPO Light Vortex established?
It was established in July 2021.