CBASE Releases Case Study of 'CBASE360°' Implementation at Cram School Nozomi Gakuen

CBASE, a provider of HR survey cloud services with a mission to "update people, organizations, and society through feedback and dialogue," has released a case study of how the cram school operator Nozomi Gakuen utilized its "CBASE360°" service to facilitate HR reform and improve employee engagement.

Nozomi Gakuen operates cram schools specializing in middle school entrance exams, primarily in the Hyogo and Osaka regions. The interview explores the background of why the school implemented 360-degree feedback as a tool to help instructors and administrative staff "objectively reflect" on their conduct as part of their broader HR system improvements. It also covers operational strategies that led to a 100% response rate, and the importance of post-feedback follow-ups and scheduling.

Background: Supporting the Growth of Students
To elevate the skills of employees working with children, Nozomi Gakuen has been enhancing its overall HR systems, including evaluation sheets for goal setting, 1-on-1 meetings, and various training programs. As part of these efforts, they decided to implement 360-degree feedback to encourage employees to reflect on their actions from multiple perspectives. "CBASE360°" was selected for its ease in designing questions and selecting respondents.

Impact: Achieving a 100% Response Rate
By holding preparatory briefing sessions and sending diligent reminders, the school achieved a 100% response rate. Employees gained an opportunity to objectively review their own actions through the reports, with many responding positively, stating they are motivated to improve based on the feedback aligning with their own self-assessments.

However, a challenge arose as the timing of the feedback results coincided with a busy season, preventing sufficient follow-up support. Reflecting on this, the school realized the critical nature of scheduling and follow-up design. They plan to enhance follow-up procedures in the future, acknowledging that many employees are not accustomed to receiving such feedback.

Future Prospects: Implementing Ideal Leadership
"We believe 360-degree evaluation is particularly important for managerial development," says Ms. Utsunomiya. "Once our 'ideal leadership' model is solidified, we need a mechanism where leaders are also evaluated by those around them, not just by assessing their subordinates." Nozomi Gakuen continues to build an environment where employees who resonate with the company's philosophy can work long-term.

About 'CBASE 360°'
"CBASE 360°" is a cloud-based 360-degree evaluation system with industry-leading adoption, a 95% repeat rate, and over 800,000 annual users. It promotes convincing self-awareness through multi-faceted feedback, contributing to human resource and organizational development.