SB C&S Achieves 86% Internal AI Utilization Rate, Accelerating Operational Efficiency for 2,000 Employees

SB C&S Corp. (hereinafter 'SB C&S') is promoting an 'ALL with AI' initiative, fostering an environment where all approximately 2,000 employees can integrate AI, including its proprietary internal AI chat service 'CASAI' (SB C&S AI CHAT) and ChatGPT, into their daily tasks. As of March 2026, the monthly internal AI utilization rate reached 86%. At SB C&S, AI is widely used across various tasks, ranging from document creation to streamlining inquiry responses and enhancing proposal activities. This report introduces these usage cases and the company's efforts to promote widespread adoption.

[Use Cases]

AI adoption at SB C&S is progressing in the following areas:

- Enhancing Daily Thinking and Output
AI is utilized in every aspect of daily work, including text generation, language translation, document creation, and brainstorming for project ideas. This streamlines the process from initial consideration to output creation, contributing to the advancement of employee thinking and outcomes.

- Streamlining Inquiry Responses
Using 'CASAI,' the company has streamlined responses to inquiries regarding products handled in quoting processes. Tasks that previously required about half a day to confirm with the person in charge can now be self-resolved in minutes through appropriate AI usage, realizing significant operational efficiency.

- Enhancing Proposal Activities
In the security product department, a unique AI agent was developed using 'CASAI' to propose optimal products for customer requirements based on hundreds of product data points. This facilitates faster decision-making in sales and improves proposal quality, with AI supporting the advancement of proposal activities.

[Promotion Measures]

Led by the AX Strategy Promotion Department, SB C&S has established a cycle of '1. Learn,' '2. Habituate,' and '3. Master' to build a system where all employees can apply AI in practice.

- '1. Learn': Company-wide Penetration through Education
In fiscal year 2025, 53 internal seminars were held, with a total of 3,997 participants, sharing AI use cases and new ideas. E-learning is also provided to promote skill acquisition, building a system that does not rely solely on specific experts.

- '2. Habituate': Establishing an AI-ready Environment
While developing the environment to use AI, the company launched a project in 2025 where all employees developed AI agents using generative AI, allowing everyone to experience agent creation. This promotes a shift from merely using AI to designing and utilizing it.

- '3. Master': Employee-led Promotion of AI Usage
Since 2025, the company has held the 'AI Agent Contest' twice to solicit internal business AI applications. With a total of about 500 entries and over 300 participants, many practical, business-relevant AI applications have been created on the shop floor.

More details on AI adoption at SB C&S can be found in the video below:
'SB C&S STORIES'
https://youtu.be/aF6naLWNw_g

SB C&S will continue to contribute to further DX through the business use of AI, achieving greater efficiency and productivity.