Japan Calmic Establishes Policy to Address Customer Harassment

Japan Calmic Co., Ltd. (Head Office: Chiyoda-ku, Tokyo; Representative Director and President: Takaaki Takai; hereinafter referred to as 'the Company') has formulated its 'Basic Policy on Customer Harassment' with the aim of protecting an environment where employees can engage in their work with peace of mind.

Up until now, the Company has sincerely listened to opinions and requests from customers and has strived to provide better products and services. On the other hand, so-called customer harassment, such as unreasonable demands and conduct exceeding social norms, has become a social issue. Against this backdrop, the Company formulated this policy based on the idea that protecting the safety and dignity of each and every employee is essential for continuously providing safe and high-quality services.

【Definition of Customer Harassment】

Based on the Ministry of Health, Labour and Welfare's 'Manual for Corporate Measures Against Customer Harassment,' this policy defines customer harassment as follows:

'Among complaints and conduct from customers, those whose means and manner of realizing the demands are socially inappropriate, in light of the validity of the content of the demands, and which thereby harm the working environment of employees.'

【Examples of Applicable Conduct】

The following are examples of applicable conduct, but are not limited to these:

・Physical or psychological attacks (assault, injury, threats, abusive language, etc.)

・Intimidating language or demands exceeding social norms

・Acts obstructing business, such as prolonged detention or lingering

・Discriminatory or sexual remarks

・Attacks on individual employees or privacy infringement (photography, SNS posting, etc.)

・Excessive or unreasonable demands for monetary compensation or special treatment

【Our Response Policy】

If conduct falling under customer harassment is confirmed, we will discontinue the provision of various services and customer support. Furthermore, if the Company recognizes acts judged to be malicious, we will consult with appropriate organizations such as the police and lawyers and deal with them strictly.

【Development of Manuals and Implementation of Training for On-Site Staff and Managers】

In conjunction with the formulation of this policy, we have developed response manuals for on-site employees and managers. At the same time, we are promoting internal dissemination and education to share our views and response policy regarding customer harassment.

This establishes a system where on-site staff, managers, and the entire company share a common understanding and can respond swiftly and appropriately to customer harassment.

The details of this policy are available on our company website.

(Customer Harassment Basic Policy | Japan Calmic)

【About Japan Calmic Co., Ltd.】

A joint venture between Kyori Pharmaceutical Co., Ltd., which handles the development, manufacturing, sales, and import/export of pharmaceuticals for dogs, cats, livestock, and aquatic animals, and Rentokil Initial plc, a UK-based hygiene environment management company. Japan Calmic is a hygiene environment management company that creates hygienic and comfortable environments through advanced products, technologies, and services. We deliver cleanliness, safety, and comfort in three areas: washrooms, kitchens, and office spaces.

Name: Japan Calmic Co., Ltd.

Representative: Takaaki Takai, Representative Director and President

Company Establishment: June 6, 1969

Capital: 20 million JPY

Number of Employees: 674 (as of September 2025)

Business Activities: Development and rental services of hygiene products, maintenance and management services of facilities, renovation work and renewal, environmental and hygiene diagnostics

URL: https://www.calmic.co.jp/

【Inquiries regarding this press release】

Japan Calmic Co., Ltd. General Affairs Department

Phone: 03-3230-6750 / Email: ncl-koho@calmic.co.jp