Nihon Calmic Formulates Policy Against Customer Harassment
Nihon Calmic has formulated a basic policy against customer harassment to protect an environment where employees can work with peace of mind. It defines unreasonable demands and behaviors as customer harassment and will take strict measures, including suspending service provision and legal action.
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Nihon Calmic Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative Director and President: Takaaki Takai; hereinafter "the Company") has formulated the "Basic Policy Against Customer Harassment" with the aim of protecting an environment where employees can engage in their duties with peace of mind.
Until now, the Company has sincerely accepted feedback and requests from customers and strived to provide better products and services. However, so-called customer harassment, such as unreasonable demands and behaviors exceeding social norms, has become a social issue. Against this background, we formulated this policy based on the idea that protecting the safety and dignity of each and every employee is indispensable for continuously providing safe and high-quality services.
【Definition of Customer Harassment】
Based on the "Manual for Companies to Counter Customer Harassment" by the Ministry of Health, Labour and Welfare, this policy defines customer harassment as follows:
"Complaints and behaviors from customers, etc., where the means and manner of fulfilling demands are socially inappropriate, considering the validity of the demand, thereby harming the working environment of employees, etc."
【Examples of Applicable Acts】
The following are examples of applicable acts, but are not limited to these:
・Physical or mental attacks (assault, injury, threats, verbal abuse, etc.)
・Intimidating remarks or demands exceeding social norms
・Interference with business operations, such as prolonged restraint or loitering
・Discriminatory or sexual remarks
・Attacks on individual employees or invasion of privacy (filming, posting on social media, etc.)
・Excessive or unreasonable demands for monetary compensation or special treatment
【Our Response Policy】
If acts corresponding to customer harassment are confirmed, we will suspend the provision of various services and customer support. Furthermore, if the Company determines that the acts are malicious, we will consult with appropriate organizations such as the police and lawyers and take strict action.
【Development of Manuals and Implementation of Training for On-site Staff and Managers】
In conjunction with the formulation of this policy, we have developed response manuals for on-site employees and managers. We are also promoting internal awareness and training to share our views and response policies regarding customer harassment.
This establishes a system where on-site staff, managers, and the entire company share a common understanding and can respond quickly and appropriately to customer harassment.
Details of this policy are available on our website.
(Customer Harassment Basic Policy | Nihon Calmic)
【About Nihon Calmic Co., Ltd.】
A joint venture between Kyoritsu Pharmaceutical Co., Ltd., which develops, manufactures, sells, and imports veterinary medicines for dogs, cats, and livestock, and Rentokil Initial plc, a hygiene environment management company headquartered in the UK. We are a hygiene environment management company that creates hygienic and comfortable environments with advanced products, technologies, and services. We provide cleanliness, safety, and comfort in three areas: washrooms, kitchens, and office spaces.
Name: Nihon Calmic Co., Ltd.
Representative: Takaaki Takai, Representative Director and President
Company Establishment: June 6, 1969
Capital: 20 million yen
Number of Employees: 674 (as of September 2025)
Business Activities: Development and rental services of hygiene products, maintenance and management services for facilities, renovation work and renewal, environmental and hygiene diagnostics
URL: https://www.calmic.co.jp/
【Inquiries from the Press】
Nihon Calmic Co., Ltd. General Affairs Department
Phone: 03-3230-6750 Mail: ncl-koho@calmic.co.jp
Until now, the Company has sincerely accepted feedback and requests from customers and strived to provide better products and services. However, so-called customer harassment, such as unreasonable demands and behaviors exceeding social norms, has become a social issue. Against this background, we formulated this policy based on the idea that protecting the safety and dignity of each and every employee is indispensable for continuously providing safe and high-quality services.
【Definition of Customer Harassment】
Based on the "Manual for Companies to Counter Customer Harassment" by the Ministry of Health, Labour and Welfare, this policy defines customer harassment as follows:
"Complaints and behaviors from customers, etc., where the means and manner of fulfilling demands are socially inappropriate, considering the validity of the demand, thereby harming the working environment of employees, etc."
【Examples of Applicable Acts】
The following are examples of applicable acts, but are not limited to these:
・Physical or mental attacks (assault, injury, threats, verbal abuse, etc.)
・Intimidating remarks or demands exceeding social norms
・Interference with business operations, such as prolonged restraint or loitering
・Discriminatory or sexual remarks
・Attacks on individual employees or invasion of privacy (filming, posting on social media, etc.)
・Excessive or unreasonable demands for monetary compensation or special treatment
【Our Response Policy】
If acts corresponding to customer harassment are confirmed, we will suspend the provision of various services and customer support. Furthermore, if the Company determines that the acts are malicious, we will consult with appropriate organizations such as the police and lawyers and take strict action.
【Development of Manuals and Implementation of Training for On-site Staff and Managers】
In conjunction with the formulation of this policy, we have developed response manuals for on-site employees and managers. We are also promoting internal awareness and training to share our views and response policies regarding customer harassment.
This establishes a system where on-site staff, managers, and the entire company share a common understanding and can respond quickly and appropriately to customer harassment.
Details of this policy are available on our website.
(Customer Harassment Basic Policy | Nihon Calmic)
【About Nihon Calmic Co., Ltd.】
A joint venture between Kyoritsu Pharmaceutical Co., Ltd., which develops, manufactures, sells, and imports veterinary medicines for dogs, cats, and livestock, and Rentokil Initial plc, a hygiene environment management company headquartered in the UK. We are a hygiene environment management company that creates hygienic and comfortable environments with advanced products, technologies, and services. We provide cleanliness, safety, and comfort in three areas: washrooms, kitchens, and office spaces.
Name: Nihon Calmic Co., Ltd.
Representative: Takaaki Takai, Representative Director and President
Company Establishment: June 6, 1969
Capital: 20 million yen
Number of Employees: 674 (as of September 2025)
Business Activities: Development and rental services of hygiene products, maintenance and management services for facilities, renovation work and renewal, environmental and hygiene diagnostics
URL: https://www.calmic.co.jp/
【Inquiries from the Press】
Nihon Calmic Co., Ltd. General Affairs Department
Phone: 03-3230-6750 Mail: ncl-koho@calmic.co.jp