Buffalo Data Recovery Service Surpasses 100,000 Units in Physical Device Acceptance, Diagnostics, and Quotation Requests

Buffalo Inc. (Headquarters: Chiyoda-ku, Tokyo; President, CEO and Representative Director: Hiroyuki Maki) announces that its data recovery service has surpassed 100,000 cumulative cases of physical device acceptance, diagnosis, and quotation since the service's launch in May 2017.

*Based on Buffalo's internal data as of June 2026

The figure of "100,000 cases" does not refer to simple web or phone inquiries. It represents the number of actual devices received from customers facing unexpected data loss, diagnosed by engineers, and provided with recovery estimates. Buffalo's data recovery service has prioritized pricing transparency and user-friendly procedures by offering free diagnostics and quotations, along with a flat-rate pricing model with no additional charges after recovery work begins. This approach has built trust, enabling many customers to consult with peace of mind.

The Journey of 100,000 Devices: From Buffalo Products to Third-Party Devices, HDDs to SSDs – Evolving Data Loss Scenarios and Diversifying Devices

The 100,000 devices diagnosed by Buffalo's data recovery service reflect changes in digital device usage environments. At the service's launch, data recovery primarily involved Buffalo's own external hard disk drives (HDDs) and other Buffalo products. Over time, the composition of received devices has evolved alongside technological advancements and changing user environments.

In recent years, two trends have become particularly prominent: the rapid increase in SSD (Solid State Drive) cases and the expanded acceptance of third-party devices. As SSDs have rapidly become standard for PC main storage and portable high-speed storage, recovery requests for SSDs—featuring control mechanisms different from traditional HDDs—have steadily increased in proportion. Additionally, by expanding support beyond its own products, Buffalo now accepts a significantly larger number of third-party PCs and external storage devices.

Furthermore, modern data recovery needs extend beyond these categories. The service handles a wide variety of devices beyond Buffalo's own products, including TV recording HDDs in households, corporate RAID servers, and smartphones. In response to heightened corporate security awareness, Buffalo also offers on-site recovery services, allowing data recovery to proceed without removing devices from company premises.

Data recovery is a service where customers often find it difficult to assess the condition or cost in advance. Therefore, Buffalo's data recovery service has consistently prioritized a customer-first approach: physically diagnosing devices before formal orders, clearly communicating recovery feasibility and costs, and allowing customers to make informed decisions. The service aims to be trustworthy and transparent through a success-based fee model (no charge if recovery fails), flat-rate pricing based on failure level, and free cancellation after diagnosis and quotation. These initiatives aim to make data recovery services more reliable and contribute to the healthy development of the industry.

Insights Gained from Diagnostic Experience and Social Contribution Initiatives

Through diagnosing over 100,000 physical devices, Buffalo's data recovery service has accumulated extensive knowledge on failure patterns across manufacturers and device types. Experience handling diverse cases—from logical failures like accidental deletion to severe physical damage due to aging, drops, or water exposure—has contributed to this milestone of 100,000 cases.

Additionally, during disasters, Buffalo has provided support through free or special assistance for data recovery of devices affected in areas covered by Japan's Disaster Relief Act.

Future Initiatives

The achievement of 100,000 cases of physical device acceptance, diagnosis, and quotation reflects the trust placed by numerous customers and the consistent, case-by-case diagnostic and response efforts. Buffalo's data recovery service will continue to leverage its accumulated expertise and response systems to meet increasingly diverse data recovery needs. As a storage device manufacturer, Buffalo will fulfill its responsibilities by providing clear, trustworthy services, contributing to enhanced reliability across the entire data recovery industry.

Inquiries Regarding This Announcement

Buffalo Inc. Data Recovery Service Department

Inquiry Form

E-mail: bdr-support@m1.buffalo.jp Phone: Tokyo Data Recovery Center: 0120-961-869 Nagoya Data Recovery Center: 0120-077-869 Osaka Data Recovery Center: 0120-963-869 URL: https://www.buffalo.jp/recovery/

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*Prices indicated are suggested retail prices.

*To overseas press people, This product is only available in the Japanese Domestic Market. Pricing and availability in other regions may vary.