[Research Report] 80% of Existing Clients Utilize AI for Administrative Tasks

A survey on "AI Utilization for Administrative Tasks" was conducted among existing clients.

As a result, 80% of responding companies answered that they "utilize AI for administrative tasks" or "want to utilize it if possible."

This survey investigated the current status of AI utilization in companies' back-office operations and future intentions for its use.

[Survey Results Summary]

80% of Companies Utilize or Wish to Utilize AI for Administrative Tasks

According to the survey results, 80% of responding companies answered:

- They utilize AI OR - They want to utilize it if possible

On the other hand, 20% responded:

- Internal rules are not yet established - Concerns about security, such as information leakage - Unsure which tasks to introduce AI for first

[Background: AI Utilization Accelerating in Back-Office Operations]

In recent years, with the advancement of generative AI, the utilization of AI for the purpose of improving the efficiency of administrative tasks has been rapidly expanding.

In particular, an increasing number of companies are utilizing AI for daily administrative tasks such as:

- Creating meeting minutes - Drafting emails - Preparing documents - Organizing and aggregating data - Creating manuals - Drafting internal documents - Handling inquiries

However, many challenges are also observed, including:

- Administrative tasks consuming a significant amount of time - Variation in work quality among individuals in charge - Tasks becoming dependent on specific individuals - Lack of personnel to address improvements

Against this backdrop, the need to improve productivity by utilizing AI to streamline routine tasks is growing.

[BOTANICO's Analysis]

From these survey results, it was found that companies expect AI not just as a text generation tool, but as a means to achieve:

- Automation of administrative tasks - Reduction of work hours - Standardization of work quality - Reduction of burden on personnel - Promotion of DX in back-office operations

Furthermore, it is considered important to create an environment where personnel can dedicate more time to high-value-added tasks such as strategic planning and customer support by efficiently handling routine tasks with AI.

[BOTANICO's Initiatives]

BOTANICO supports companies in improving operational efficiency through:

- Generative AI implementation support - Business process improvement consulting for administrative tasks - AI utilization training - Development of operational manuals - DX and in-house development support

We will continue to support the improvement of productivity and the promotion of DX for small and medium-sized enterprises through AI-driven operational improvements.

[Survey Overview]

- Survey Period: June 1, 2026 - June 30, 2026 - Survey Organization (Survey Sponsor): BOTANICO Inc. - Survey Target: Existing clients of BOTANICO Inc. - Number of Valid Responses: 10 - Survey Method: Questionnaire survey to existing clients - Calculation Method: Calculated based on the proportion of respondents who answered "utilize AI" or "want to utilize if possible." - Survey Items: Regarding AI utilization for administrative tasks