BSN i-net Implements 'Water Portal' in Utsunomiya City to Drive Water Service DX, Reducing 300,000 Paper Slips Annually

BSN i-net Co., Ltd. (Headquarters: Niigata City, Niigata; President: Shunsuke Nagumo) has released a case study regarding the implementation of its 'Water Portal' DX service for the Utsunomiya City Water and Sewerage Bureau.

Utsunomiya City has introduced and operates this service under the local name 'Miya Water Portal'.

Starting in July 2024, Utsunomiya City implemented the 'Miya Water Portal' to improve citizen convenience and operational efficiency. The city is advancing the digitization of water usage and billing inquiries, as well as various application procedures.

The Miya Water Portal is a web-based service accessible via smartphones and PCs. It allows users to check their water usage and fees and handle procedures such as starting or stopping water services 24/7. By replacing traditional operations that relied on phone calls during office hours and paper notifications with digital solutions, the city is significantly advancing its water administrative DX.

The case study page highlights the background of the portal's introduction, the effects achieved since implementation, and future prospects. It serves as a key example of water service DX initiatives for local governments.

Case Study Page:
Water Portal DX Service / Utsunomiya City
https://www.bsnnet.co.jp/service/casestudy-dx-01.html

About the 'Water Portal' DX Service:
This service supports municipal water utilities in digitizing window operations and improving citizen services through online billing inquiries, application processing, and notification distribution.
Water Portal Page: https://www.bsnnet.co.jp/service/waterportal.html

Municipality Overview:
Utsunomiya City
Location: 1-1-5 Asahi, Utsunomiya City, Tochigi
Website: https://www.city.utsunomiya.lg.jp/
Implemented Systems:
- Water and Sewerage Billing System 'MERCURIE' (Since Oct 2023)
- Water Portal (Since July 2024)

Company Profile:
BSN i-net Co., Ltd.
Website: https://www.bsnnet.co.jp/
Location: 2-5-1 Yoneyama, Chuo-ku, Niigata City, Niigata
Representative: Shunsuke Nagumo, President

BSN i-net Co., Ltd. provides ICT solutions from its base in Niigata to government agencies, corporations, and medical institutions nationwide. Under the theme of 'Promoting Regional Problem Solving and Value Co-creation through DX,' the company develops services using advanced technologies. In recent years, it has led innovation support projects and industry-academia-government collaborations led by Niigata Prefecture. The company also operates from 'NINNO,' Niigata's largest innovation facility, accelerating value creation through co-creation with startups and research institutions.