Bot Express Integrates RemoteLOCK into 'Smartphone City Hall', Eliminating Key Handovers via LINE

Bot Express Inc. (Headquarters: Minato-ku, Tokyo; CEO: Kazuki Nakajima), provider of the 'GovTech Express' smartphone city hall that most residents can use immediately, announces the launch of an integration with the 'RemoteLOCK' smart lock provided by RemoteLock Japan Inc. within the GovTech Express platform. Previously, in the operation of public facilities, handing over keys, over-the-counter support, and on-site responses were significant burdens for staff. By linking the smartphone city hall with smart locks, the entire process from facility reservation to unlocking operations can be connected, reducing the operational burden of key management. GovTech Express has previously realized unlocking operations linked to facility reservations through an integration with SwitchBot. By newly supporting RemoteLOCK, municipalities can now choose a more suitable smart lock according to the scale of the facility and the installation environment. Looking ahead, the city of Gamagori in Aichi Prefecture plans to operate public facilities utilizing the facility reservation function of GovTech Express and the RemoteLOCK integration. 1. Features of the Smartphone City Hall Facility Reservation Function - Complete from reservation to payment and notification on LINE Residents can check facility availability, apply for reservations, make online payments, and receive usage instructions all within LINE. There is no need to install dedicated apps or register for new IDs. Because procedures can be done from the familiar LINE app, it is easy for users to understand, and municipalities can centralize reception tasks that were previously dispersed across phones, counters, and paper. - Supports lotteries, waiting lists, and user communication The system can handle different operational rules for each facility, such as lottery reservations, waiting lists, and restrictions by user category. In addition to sending mass reminders and emergency contacts to reservers, individual notifications can be guided via the follow-up function. Automated notifications for lottery results and waitlist advancements reduce the management burden on staff. - Built with AI to streamline management tasks In GovTech Express, reservation forms and guides tailored to facility types and operational rules can be built simply by instructing the AI. Based on application data, usage permits can be automatically generated and notified to necessary users via LINE. Digitizing confirmation, communication, permission, and aggregation after reservation acceptance lessens the workload on staff. 2. Features of the Smart Lock Integration - Automatic issuance of passcodes based on reservation information Linked to accepted reservation data, passcodes for unlocking can be automatically issued and guided according to the facility and usage time. It supports operations that notify users before their reservation time, reducing the need for staff to individually communicate PINs or manually provide guidance. This prevents omissions and human errors, streamlining unlocking operations. - Enter directly with the code received on LINE Users can enter the facility using the unlocking passcode received on LINE. There is no need to pick up a key at a counter or return it after use, allowing for smooth procedures from reservation to the day of use. It is easy for residents to use and suppresses the burden on staff of handing over keys and confirming returns. - Supports unmanned and labor-saving operations at night and on holidays The smart lock integration enables facility usage that does not premise staff presence or counter support. It supports non-face-to-face operations, including nights and holidays, realizing public facility management that is easy for residents to use while reducing the burden on staff. This also leads to extended facility operating hours and expanded usage opportunities. - SwitchBot Distributor: SwitchBot Inc. (Location: Sreed EBISU+C 5F, 1-21-17 Ebisu, Shibuya-ku, Tokyo) - RemoteLOCK Distributor: RemoteLock Japan Inc. (Headquarters: A.S. Bldg Shin-Nakano, 6-16-11 Honcho, Nakano-ku, Tokyo) 3. Information on Facility Reservation Case Studies Bot Express distributes the 'Frontline of Municipal DX Report: Facility Reservation Edition', which summarizes case studies of municipalities utilizing the facility reservation function of GovTech Express, to interested municipal officials. This document introduces digitalization case studies of facility reservation operations in sports facilities, community centers, school open programs, and campgrounds. It showcases specific utilization methods seamlessly conducted on LINE, from reservation acceptance, lotteries, and waiting lists to online payments, usage permit issuance, and smart lock integration.