Online Seminar 'Smartphone City Hall' to be Held on Monday, May 25. Theme: 'Implementing Multilingual Support, Automated Responses, and Disaster Information Distribution with AI. Design and Operation of Atsugi City LINE Official Account's Full Renewal,' Featuring Atsugi City, Kanagawa Prefecture

Bot Express Inc. (Headquarters: Minato-ku, Tokyo; Representative Director: Kazuki Nakajima; hereinafter referred to as Bot Express) regularly holds free online seminars, 'Bot Express Showcase,' sharing DX case studies of government agencies and local authorities. We are pleased to announce that the next seminar will be held on Monday, May 25. The theme for this event is 'Implementing Multilingual Support, Automated Responses, and Disaster Information Distribution with AI. Design and Operation of Atsugi City LINE Official Account's Full Renewal.' 1. Seminar Overview Atsugi City, Kanagawa Prefecture, opened its LINE official account in August 2020 and integrated 'GovTech Express,' an extended service for LINE official accounts, in December 2023. Since then, it has been widely utilized for various purposes, including event and course reservations, public facility searches, creation of 'My Timelines,' and public comment solicitations. On April 1, 2026, the LINE official account underwent a full renewal with the aim of improving searchability using AI and providing comprehensive information dissemination. The key points are 'improving searchability using AI' and 'comprehensive information dissemination.' Previously, site searches were based on keyword matching, making it difficult to find necessary information. This has been improved by AI, allowing access to target information from free-form text and images. Furthermore, in response to the increase in foreign residents and the challenge of not being able to view past distributions, 'language settings' and 'distribution history' have been implemented. This creates an environment where individuals can check necessary information in their own language. Information dissemination has evolved to 'deliver necessary information to necessary people,' ensuring no one is left behind. On the day of the seminar, Mr. Nagai from Atsugi City's DX Promotion Division, Kanagawa Prefecture, will speak about how AI utilization and multilingual support were designed and integrated into internal operations. Mr. Niikura, Partner Success Manager from Bot Express, will also present, explaining AI functions that can be implemented in 'Smartphone City Hall' with demonstrations. Rich menu switching and information dissemination supporting 5 languages Supports 5 languages: English, Korean, Chinese (Traditional/Simplified), and Vietnamese, displayed according to user settings. Automation of inquiry handling by AI Implements AI chatbots and AI garbage photo identification functions to respond instantly to residents' questions. Automatically responds based on website information, analyzes photos to provide guidance on garbage types and disposal methods, contributing to reduced staff workload. Automated multilingual disaster information distribution Links with the Japan Meteorological Agency's disaster information to automatically distribute earthquake and weather warnings via LINE. Also linked with the website for automatic updates, designed to reliably deliver information to foreign residents through multilingual support. Function to review past distribution history Allows users to check the last 30 distribution records on LINE. Also supports multiple languages, enabling users to review necessary information in their own language later. Those facing challenges in disseminating information to foreign residents. Those facing challenges in inquiry handling and searchability, who want to promote self-resolution with AI and reduce burdens. Those whose LINE official account messaging is one-way, and who want to design it to be 'discoverable' including past information. Those who want to review how disaster information is delivered, and want to deliver it reliably through multilingual and automated distribution. Those who want to know the forefront of local government DX. 2. Seminar Details [Seminar Name] Bot Express Showcase #43 [Date and Time] Monday, May 25, 2026, 14:00-15:00 *Applications accepted until the start time [Location] Online (Viewing URL will be sent after application) [Target Audience] Local government officials [Program] Smartphone City Hall National Local Government Case Studies (Bot Express Niikura) Introduction to Initiatives (Mr. Nagai, Atsugi City) Q&A 3. Application Method LINE Official Account: https://lin.ee/XssrclA (Apply from the rich menu 'Events') Web Form: https://form.bot-express.com/event Email: hello@bot-express.com (Please provide your local government name, department name, full name, phone/FAX number, and email address) TEL: 050-1791-9464 FAX: 050-3852-4529 (Please use the FAX transmission form below) https://bot-express.box.com/s/vt6kldlieduv2nfe36r7iahqbej0g5j0 4. Speaker Information Mr. Hayato Nagai, DX Promotion Division, Atsugi City, Kanagawa Prefecture From FY2018, he spent four years each in the Information Policy Division (now DX Promotion Division) and the Public Relations and City Promotion Division, working on websites and SN.