Atsugi City, Kanagawa Prefecture, Fully Renews its LINE Official Account with AI and Multilingual Support. Redesigning PR Information Distribution Operations
Atsugi City has completely renewed its LINE official account using 'GovTech Express'. It features an AI garbage sorting function and 5-language multilingual support, vastly improving convenience for foreign residents while streamlining information distribution tasks for city hall staff.
📋 Article Processing Timeline
- 📰 Published: April 3, 2026 at 03:09
- 🔍 Collected: April 2, 2026 at 19:35
- 🤖 AI Analyzed: April 21, 2026 at 05:34 (441h 59m after Collected)
Bot Express Inc. (Headquarters: Minato-ku, Tokyo; CEO: Kazuki Nakajima; hereinafter "Bot Express"), which provides "GovTech Express", a smartphone city hall that most residents can use right now, is pleased to announce that Atsugi City completely renewed its LINE official account on April 1, 2026.
Based on the premise of AI utilization and multilingual support, we redesigned the rich menus and message distribution, expanding the dissemination of information on LINE into a format accessible in multiple languages. At the same time, we have reviewed the workflow for distribution tasks within the city hall, establishing a system that can be operated efficiently.
## 1. Local Government Overview
Population: 222,035 (as of March 1, 2026. From the Atsugi City homepage)
Number of Friends Added: 38,925 (as of April 1, 2026)
Main Features: Course reservation system, garbage sorting search, garbage collection day notification, My Timeline, disaster prevention supplies checklist, etc.
LINE ID: ＠atsugi_city
## 2. Initiatives
Atsugi City opened its LINE official account in August 2020, and while reviewing its approach to information dissemination, implemented a full renewal on April 1, 2026.
The renewed LINE official account is structured around the utilization of AI and multilingual support. In addition to implementing an AI chatbot and a garbage photo judgment function, the rich menus, message distribution, and even the distribution history check function have been made multilingual, allowing information on LINE to be provided in multiple languages.
Simultaneously, the flow of distribution tasks within the city hall was overhauled. Distribution requests from within the hall are centrally managed, and the distribution schedule can be visually grasped on a calendar. Furthermore, a mechanism allows for easy distribution reservation via a button on the management screen, aiming for an organizational structure that can be operated systematically and efficiently.
## 3. Features
### 3-1. Information distribution supporting 5 languages
Rich menus, message distribution, and more are supported in multiple languages. English, Korean,
Based on the premise of AI utilization and multilingual support, we redesigned the rich menus and message distribution, expanding the dissemination of information on LINE into a format accessible in multiple languages. At the same time, we have reviewed the workflow for distribution tasks within the city hall, establishing a system that can be operated efficiently.
## 1. Local Government Overview
Population: 222,035 (as of March 1, 2026. From the Atsugi City homepage)
Number of Friends Added: 38,925 (as of April 1, 2026)
Main Features: Course reservation system, garbage sorting search, garbage collection day notification, My Timeline, disaster prevention supplies checklist, etc.
LINE ID: ＠atsugi_city
## 2. Initiatives
Atsugi City opened its LINE official account in August 2020, and while reviewing its approach to information dissemination, implemented a full renewal on April 1, 2026.
The renewed LINE official account is structured around the utilization of AI and multilingual support. In addition to implementing an AI chatbot and a garbage photo judgment function, the rich menus, message distribution, and even the distribution history check function have been made multilingual, allowing information on LINE to be provided in multiple languages.
Simultaneously, the flow of distribution tasks within the city hall was overhauled. Distribution requests from within the hall are centrally managed, and the distribution schedule can be visually grasped on a calendar. Furthermore, a mechanism allows for easy distribution reservation via a button on the management screen, aiming for an organizational structure that can be operated systematically and efficiently.
## 3. Features
### 3-1. Information distribution supporting 5 languages
Rich menus, message distribution, and more are supported in multiple languages. English, Korean,