What is the main feature of the Atsugi City LINE renewal?

The introduction of AI-powered garbage photo judgment functionality and multilingual support in five languages for information dissemination, including the rich menu.

What benefits does this bring to internal operations?

Delivery requests are centrally managed, allowing for visual scheduling via a calendar and easy reservation of deliveries, thus streamlining operations.

What is GovTech Express?

It is a platform provided by Bot Express that enables the completion of administrative procedures on familiar apps like LINE, known as the 'Smartphone City Hall'.

Atsugi City, Kanagawa Prefecture, Fully Renews its LINE Official Account with AI and Multilingual Support. Redesigning PR Information Distribution Operations

Published Apr 3, 2026 3:09 AM ・ Updated Jun 14, 2026 8:51 AM ・ 4 min read ・ Source: PR TIMES

Atsugi City has completely renewed its LINE official account using 'GovTech Express'. It features an AI garbage sorting function and 5-language multilingual support, vastly improving convenience for foreign residents while streamlining information distribution tasks for city hall staff.

Bot Express Inc. (Headquarters: Minato-ku, Tokyo; CEO: Kazuki Nakajima; hereinafter "Bot Express"), which provides "GovTech Express", a smartphone city hall that most residents can use right now, is pleased to announce that Atsugi City completely renewed its LINE official account on April 1, 2026.

Based on the premise of AI utilization and multilingual support, we redesigned the rich menus and message distribution, expanding the dissemination of information on LINE into a format accessible in multiple languages. At the same time, we have reviewed the workflow for distribution tasks within the city hall, establishing a system that can be operated efficiently.

1. Local Government Overview Population: 222,035 (as of March 1, 2026. From the Atsugi City homepage) Number of Friends Added: 38,925 (as of April 1, 2026) Main Features: Course reservation system, garbage sorting search, garbage collection day notification, My Timeline, disaster prevention supplies checklist, etc. LINE ID: ＠atsugi_city

2. Initiatives Atsugi City opened its LINE official account in August 2020, and while reviewing its approach to information dissemination, implemented a full renewal on April 1, 2026.

The renewed LINE official account is structured around the utilization of AI and multilingual support. In addition to implementing an AI chatbot and a garbage photo judgment function, the rich menus, message distribution, and even the distribution history check function have been made multilingual, allowing information on LINE to be provided in multiple languages.

Simultaneously, the flow of distribution tasks within the city hall was overhauled. Distribution requests from within the hall are centrally managed, and the distribution schedule can be visually grasped on a calendar. Furthermore, a mechanism allows for easy distribution reservation via a button on the management screen, aiming for an organizational structure that can be operated systematically and efficiently.

3. Features ### 3-1. Information distribution supporting 5 languages Rich menus, message distribution, and more are supported in multiple languages. English, Korean,

FACT BOX

Source: PR TIMES
Category: Partnership
Organizations: LINE
Products / services: GovTech Express

Atsugi City, Kanagawa Prefecture, Fully Renews its LINE Official Account with AI and Multilingual Support. Redesigning PR Information Distribution Operations

⚡ Key Points

2. Initiatives Atsugi City opened its LINE official account in August 2020, and while reviewing its approach to information dissemination, implemented a full renewal on April 1, 2026.

3. Features ### 3-1. Information distribution supporting 5 languages Rich menus, message distribution, and more are supported in multiple languages. English, Korean,

FACT BOX

Editorial & Verification Standards

FAQ

Cite this article — HOW TO CITE

AI CRAWLER ACTIVITY