Home Delivery Purchase Service 'Book Supply' to End Acceptance of Items with Tobacco Odor on April 15 (Wed)
Book Supply Co., Ltd. announced that starting April 15, 2026, it will officially end the purchase of items from smokers or items kept in smoking environments. This is a measure to prevent the risk of items with tobacco or electronic cigarette odors being accidentally shipped to the next buyer.
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- 📰 Published: April 14, 2026 at 22:30
- 🔍 Collected: April 14, 2026 at 14:01
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Book Supply Co., Ltd. (Suita City, Osaka Prefecture; CEO: Shingo Yabuta) will end purchases from smokers and purchases of items placed in smoking environments starting Wednesday, April 15, 2026. While we have previously refused items tainted with the odor of tobacco or electronic cigarette smoke, in order to clearly distinguish our stance, we have decided to officially end the acceptance of home delivery purchases for books, CDs, DVDs, and game software with such odors.
Why we made this decision now
Our company, Book Supply, delivers the books, manga, CDs, DVDs, and game software we purchase from customers to people nationwide through multiple channels, including Rakuten Ichiba, Amazon, Mercari Shops, Tower Records Marketplace, and our own e-commerce site.
Under our corporate philosophy, 'Let's circulate emotion,' a book let go by someone is passed into the hands of someone else to be read again. We have cherished this circulation for 26 years.
However, there was one unavoidable problem: odor.
Until now, if customers sent us items tainted with the smell of tobacco or electronic cigarettes, we excluded them from assessment and disposed of them. We did not pay a purchase price for them.
Although we assess and clean purchased items before delivering them to new readers nationwide, the decision to dispose of these odor-tainted items was made 'after the item arrived at our company.' Therefore, a structural risk remained where items could be delivered to the next customer with insufficient checking. We take the fact that there have actually been cases where such items were mistakenly shipped, causing discomfort to the recipients, very seriously.
As a company that has been used by over 1 million customers cumulatively over 26 years since our founding in 2000, we reached this decision to guarantee that 'we deliver the books you let go of in reliably good condition.'
Overview of this Policy
- Implementation Date: From Wednesday, April 15, 2026
- Target Products: Books, manga, CDs, DVDs, game software, etc.
- Types of Odor Excluded from Purchase: Odors from smoke such as tobacco and electronic cigarettes
- Action Required: Please check before applying, and refrain from applying if applicable
- Inquiries: Book Supply Home Delivery Purchase [Official Site] https://www.booksupply.jp/contact.html
Regarding the Targeted Odors
Tobacco and Electronic Cigarette Odors: Applies to items that have been placed for a long period in environments where smoke from tobacco or electronic cigarettes is constantly generated.
If you have any questions regarding storage environments, please feel free to contact us before applying.
To those who can continue to use our service
This change will not affect the use of our service by those to whom the above odors do not apply. Our home delivery purchase is a simple 3-step process completed on your smartphone.
Apply from your smartphone. We deliver up to 20 cardboard boxes free of charge to first-time users. No need to write addresses. A delivery company will come to your home to pick up the packages. Once the assessment is complete, we process the transfer on the same day.
About Book Supply
Since its founding in 2000, Book Supply Co., Ltd. has developed a home delivery purchase service centering on books, CDs, DVDs, and game software. Over our 26-year history, we have been used by over 1 million customers cumulatively.
We handle everything internally from purchase to sales, selling through multiple channels such as Rakuten Ichiba, Amazon, Mercari Shops, and our own e-commerce site. In 2024, we also started listing on the 'Tower Records Marketplace' operated by Tower Records, further expanding our sales channels.
Under the corporate philosophy of 'Let's circulate emotion,' we actively engage in social contributions such as the 'Bookstore Supporters' over-the-counter purchase service in cooperation with bookstores, employment support, and donation activities. We will continue to expand activities that connect culture, regions, and people around reuse.
Where to sell? We also regularly publish rankings of purchase companies.
16 Recommended Book Purchasers: https://www.booksupply.jp/news/4889
13 Recommended Manga Purchasers: https://www.booksupply.jp/news/8752
Company Overview
[Company Name] Book Supply Co., Ltd.
[Address] 5th Floor, Yuko Building, 3-18-9 Tarumicho, Suita City, Osaka Prefecture
Why we made this decision now
Our company, Book Supply, delivers the books, manga, CDs, DVDs, and game software we purchase from customers to people nationwide through multiple channels, including Rakuten Ichiba, Amazon, Mercari Shops, Tower Records Marketplace, and our own e-commerce site.
Under our corporate philosophy, 'Let's circulate emotion,' a book let go by someone is passed into the hands of someone else to be read again. We have cherished this circulation for 26 years.
However, there was one unavoidable problem: odor.
Until now, if customers sent us items tainted with the smell of tobacco or electronic cigarettes, we excluded them from assessment and disposed of them. We did not pay a purchase price for them.
Although we assess and clean purchased items before delivering them to new readers nationwide, the decision to dispose of these odor-tainted items was made 'after the item arrived at our company.' Therefore, a structural risk remained where items could be delivered to the next customer with insufficient checking. We take the fact that there have actually been cases where such items were mistakenly shipped, causing discomfort to the recipients, very seriously.
As a company that has been used by over 1 million customers cumulatively over 26 years since our founding in 2000, we reached this decision to guarantee that 'we deliver the books you let go of in reliably good condition.'
Overview of this Policy
- Implementation Date: From Wednesday, April 15, 2026
- Target Products: Books, manga, CDs, DVDs, game software, etc.
- Types of Odor Excluded from Purchase: Odors from smoke such as tobacco and electronic cigarettes
- Action Required: Please check before applying, and refrain from applying if applicable
- Inquiries: Book Supply Home Delivery Purchase [Official Site] https://www.booksupply.jp/contact.html
Regarding the Targeted Odors
Tobacco and Electronic Cigarette Odors: Applies to items that have been placed for a long period in environments where smoke from tobacco or electronic cigarettes is constantly generated.
If you have any questions regarding storage environments, please feel free to contact us before applying.
To those who can continue to use our service
This change will not affect the use of our service by those to whom the above odors do not apply. Our home delivery purchase is a simple 3-step process completed on your smartphone.
Apply from your smartphone. We deliver up to 20 cardboard boxes free of charge to first-time users. No need to write addresses. A delivery company will come to your home to pick up the packages. Once the assessment is complete, we process the transfer on the same day.
About Book Supply
Since its founding in 2000, Book Supply Co., Ltd. has developed a home delivery purchase service centering on books, CDs, DVDs, and game software. Over our 26-year history, we have been used by over 1 million customers cumulatively.
We handle everything internally from purchase to sales, selling through multiple channels such as Rakuten Ichiba, Amazon, Mercari Shops, and our own e-commerce site. In 2024, we also started listing on the 'Tower Records Marketplace' operated by Tower Records, further expanding our sales channels.
Under the corporate philosophy of 'Let's circulate emotion,' we actively engage in social contributions such as the 'Bookstore Supporters' over-the-counter purchase service in cooperation with bookstores, employment support, and donation activities. We will continue to expand activities that connect culture, regions, and people around reuse.
Where to sell? We also regularly publish rankings of purchase companies.
16 Recommended Book Purchasers: https://www.booksupply.jp/news/4889
13 Recommended Manga Purchasers: https://www.booksupply.jp/news/8752
Company Overview
[Company Name] Book Supply Co., Ltd.
[Address] 5th Floor, Yuko Building, 3-18-9 Tarumicho, Suita City, Osaka Prefecture