Raffine Ranks #1 in 2026 Oricon Customer Satisfaction Survey: A Top Therapist's Perspective
Raffine, operated by Bodywork Holdings Co., Ltd., has secured the top spot in the 2026 Oricon Customer Satisfaction Survey for relaxation salons. Through the insights of a 'Super Grand Master Therapist,' the company highlights how prioritizing genuine interest in customers and professional commitment drive satisfaction.
📋 Article Processing Timeline
- 📰 Published: May 25, 2026 at 19:30
- 🔍 Collected: May 25, 2026 at 11:01
- 🤖 AI Analyzed: May 25, 2026 at 11:14 (13 min after Collected)
## Raffine Ranks #1 in 2026 Oricon Customer Satisfaction Survey
Raffine, a relaxation salon brand operated by Bodywork Holdings Co., Ltd. (HQ: Nakano-ku, Tokyo; Representative: Hidefumi Shimizu), has been ranked #1 overall in the relaxation salon category of the 2026 Oricon Customer Satisfaction® Survey.
This achievement reflects the dedicated commitment of therapists who engage closely with customers. To understand the essence of this service, we interviewed Akiko Sano, a four-time 'Super Grand Master Therapist'—the highest rank among the group's approximately 4,000 professionals.
### A Job That Constantly Questions What It Means to “Heal”
Relaxation is about more than just alleviating physical fatigue. Sano emphasizes that customers often seek emotional changes alongside physical relief. Therapists must understand each customer’s background—be it work, family, or personal relationships—and customize treatments to their daily condition.
### Insight Through Communication
Communication during treatment is critical. Sano notes, "It is important to sense a customer's condition not just through words, but through their expressions, breathing, and physical reactions." Reflecting these insights into the treatment approach leads to higher customer satisfaction.
### Deepening Value Through Continuity
The value a therapist provides evolves with experience. Sano notes that as the relationship with a customer deepens, she is better able to address their core needs.
### Caring for People: The Starting Point
For aspiring therapists, Sano emphasizes that having a genuine interest in people is more important than any specific technique. This attitude of striving to understand others is the foundation of Raffine Group's "Heartful Relaxation."
### Conclusion: The Value of the Therapist's Work
The customer's smiles and comments like, "I feel better" or "I want to come back," are tangible outcomes. Sano finds her reward in witnessing these positive changes, finding deep meaning in engaging with the emotional lives of others and delivering the warmth of human touch.
Raffine Group remains committed to leveraging on-site expertise to build environments where therapists can fully utilize their sensitivity, aiming to continuously improve service quality.
Raffine, a relaxation salon brand operated by Bodywork Holdings Co., Ltd. (HQ: Nakano-ku, Tokyo; Representative: Hidefumi Shimizu), has been ranked #1 overall in the relaxation salon category of the 2026 Oricon Customer Satisfaction® Survey.
This achievement reflects the dedicated commitment of therapists who engage closely with customers. To understand the essence of this service, we interviewed Akiko Sano, a four-time 'Super Grand Master Therapist'—the highest rank among the group's approximately 4,000 professionals.
### A Job That Constantly Questions What It Means to “Heal”
Relaxation is about more than just alleviating physical fatigue. Sano emphasizes that customers often seek emotional changes alongside physical relief. Therapists must understand each customer’s background—be it work, family, or personal relationships—and customize treatments to their daily condition.
### Insight Through Communication
Communication during treatment is critical. Sano notes, "It is important to sense a customer's condition not just through words, but through their expressions, breathing, and physical reactions." Reflecting these insights into the treatment approach leads to higher customer satisfaction.
### Deepening Value Through Continuity
The value a therapist provides evolves with experience. Sano notes that as the relationship with a customer deepens, she is better able to address their core needs.
### Caring for People: The Starting Point
For aspiring therapists, Sano emphasizes that having a genuine interest in people is more important than any specific technique. This attitude of striving to understand others is the foundation of Raffine Group's "Heartful Relaxation."
### Conclusion: The Value of the Therapist's Work
The customer's smiles and comments like, "I feel better" or "I want to come back," are tangible outcomes. Sano finds her reward in witnessing these positive changes, finding deep meaning in engaging with the emotional lives of others and delivering the warmth of human touch.
Raffine Group remains committed to leveraging on-site expertise to build environments where therapists can fully utilize their sensitivity, aiming to continuously improve service quality.
FAQ
ラフィネグループが2026年に獲得した評価は？
2026年 オリコン顧客満足度®調査 リラクゼーションサロンにおいて総合第1位の評価を獲得しました。
スーパーグランドマスターセラピストとはどのような職位か？
ラフィネグループの約4,000人のセラピストの中で最高位に位置する認定資格です。
ラフィネのサービス提供における重要な考え方は？
「ハートフルリラクゼーション」を掲げ、お客様の状態をくみ取り、人に関心を持って一人ひとりに合わせた施術を行うことを重視しています。
セラピストが施術で意識していることは？
身体の疲れを和らげるだけでなく、対話や表情、呼吸から状態を察し、気持ちの変化にも寄り添うことを大切にしています。
今後のラフィネグループの展望は？
現場の知見を活かし、セラピストが感性を発揮できる環境づくりを通じてサービスの品質向上を図り、リラクゼーションを身近な選択肢として広めることを目指しています。