[Raffine Group] Held the 43rd General Meeting: Practice and Results of 'Learning from the Past' - Gratitude and Thoughts to Customers Who Supported No.1 in Oricon Customer Satisfaction® Survey
The Raffine Group held its 43rd General Meeting on April 8, 2026. Celebrating their No.1 ranking in the Oricon Customer Satisfaction Survey, they reflected on 2025 and announced 'Well-being' as their new policy for 2026, focusing on the happiness of both therapists and customers.
📋 Article Processing Timeline
- 📰 Published: April 14, 2026 at 19:00
- 🔍 Collected: April 14, 2026 at 10:31
- 🤖 AI Analyzed: April 19, 2026 at 19:10 (128h 38m after Collected)
The Raffine Group (Representative Director: Hidefumi Shimizu, Address: Nakano-ku, Tokyo), which is engaged in 'business to create a society where people can live healthy and energetically both physically and mentally,' held the '43rd Raffine Group General Meeting' on April 8, 2026. Furthermore, at the 16th internal hospitality contest held during the general meeting, a new Grand Prix winner for the Bodywork and Rebirth Tokyo joint competition was decided.
■ Opening Remarks - The Journey Since Founding and Thoughts on Growth
This general meeting started with opening remarks by Nobuhisa Kawamura, Representative of Rebirth Tokyo Co., Ltd. In his greeting, he touched upon the general meetings when Bodywork was newly established, looking back on the era when they were held in small venues and everyone shared the joy of achieving sales targets.
He also expressed his hope that this general meeting, which has now become a place where various group companies gather, would be a fruitful time where each participant can realize their own growth when reflecting on the past.
Nobuhisa Kawamura, Representative of Rebirth Tokyo Co., Ltd.
Hidefumi Shimizu, Representative Director of Bodywork Holdings Co., Ltd. / Bodywork Co., Ltd.
■ Summary of the 2025 Policy 'Learning from the Past' and Thoughts for Customers
Hidefumi Shimizu, Representative Director of Bodywork Holdings Co., Ltd. / Bodywork Co., Ltd., reviewed the 2025 policy.
In fiscal 2025, under the slogan of 'Learning from the Past (Onkochishin),' we worked on creating new value tailored to modern needs while cherishing the essence of the skills and services we have cultivated so far.
The most significant achievement was securing the No. 1 spot in the Oricon Customer Satisfaction® Survey. He expressed his desire for each therapist and employee to take pride in this and continue to be a chosen presence in the future.
At the root of this is our feeling of gratitude towards the customers who visit us every day. The Raffine Group has accumulated its daily services while cherishing these thoughts.
The casual conversations exchanged during treatments and the word 'Thank you' received when customers leave. Each of these words instills emotion into the warmth of the therapist's hands and connects to the next treatment.
Through the accumulated number of 'Thank yous,' skills have been polished, customer service has deepened, and services unique to the Raffine Group have been nurtured.
Even now, each of these accumulations continues to create a comfortable time for our customers and shape our value.
■ Newly Announced 2026 Policy 'Well-being'
Setting 'Well-being' as the policy for fiscal 2026, the direction was announced to provide a richer state from both the mind and body for all customers, therapists, and society.
Upon announcing this policy, Masatsugu Ono, Representative of Bodywork Service Co., Ltd., stated that we are entering an era where finding, defining, and solving problems are required. He stated his belief that bringing out diverse opinions from various positions and environments, facing them, and advancing problem-solving will lead to corporate growth.
The Well-being aimed at by the Raffine Group is based on the following '5 Elements of Happiness':
P: Positive (An environment ensuring psychological safety)
E: Engagement (Proactivity)
R: Relationships (Connections with others)
M: Meaning (Significance)
A: Accomplishment (Sense of achievement)
Going beyond mere relaxation, we aim to provide value that aligns the mind and body in daily life, leading to positive changes.
Moving forward, through creating an environment where every therapist can work actively and securely for a long time, we will continue to tackle improving service quality and realizing Well-being.
Furthermore, while allowing each individual to envision their own way of working, we will foster an environment where they can acquire 'skills for life' and accumulate the 'Thank yous' received from customers as their motivation.
Together with the personnel who embody this value and carry it into the future, we will build the future of the Raffine Group.
Masatsugu Ono, Representative of Bodywork Service Co., Ltd.
■ 'R-1 Contest 2026 Space Category / Therapist Category' Held!
The Raffine Group's unique hospitality contest 'R-1 Contest 2026'...
■ Opening Remarks - The Journey Since Founding and Thoughts on Growth
This general meeting started with opening remarks by Nobuhisa Kawamura, Representative of Rebirth Tokyo Co., Ltd. In his greeting, he touched upon the general meetings when Bodywork was newly established, looking back on the era when they were held in small venues and everyone shared the joy of achieving sales targets.
He also expressed his hope that this general meeting, which has now become a place where various group companies gather, would be a fruitful time where each participant can realize their own growth when reflecting on the past.
Nobuhisa Kawamura, Representative of Rebirth Tokyo Co., Ltd.
Hidefumi Shimizu, Representative Director of Bodywork Holdings Co., Ltd. / Bodywork Co., Ltd.
■ Summary of the 2025 Policy 'Learning from the Past' and Thoughts for Customers
Hidefumi Shimizu, Representative Director of Bodywork Holdings Co., Ltd. / Bodywork Co., Ltd., reviewed the 2025 policy.
In fiscal 2025, under the slogan of 'Learning from the Past (Onkochishin),' we worked on creating new value tailored to modern needs while cherishing the essence of the skills and services we have cultivated so far.
The most significant achievement was securing the No. 1 spot in the Oricon Customer Satisfaction® Survey. He expressed his desire for each therapist and employee to take pride in this and continue to be a chosen presence in the future.
At the root of this is our feeling of gratitude towards the customers who visit us every day. The Raffine Group has accumulated its daily services while cherishing these thoughts.
The casual conversations exchanged during treatments and the word 'Thank you' received when customers leave. Each of these words instills emotion into the warmth of the therapist's hands and connects to the next treatment.
Through the accumulated number of 'Thank yous,' skills have been polished, customer service has deepened, and services unique to the Raffine Group have been nurtured.
Even now, each of these accumulations continues to create a comfortable time for our customers and shape our value.
■ Newly Announced 2026 Policy 'Well-being'
Setting 'Well-being' as the policy for fiscal 2026, the direction was announced to provide a richer state from both the mind and body for all customers, therapists, and society.
Upon announcing this policy, Masatsugu Ono, Representative of Bodywork Service Co., Ltd., stated that we are entering an era where finding, defining, and solving problems are required. He stated his belief that bringing out diverse opinions from various positions and environments, facing them, and advancing problem-solving will lead to corporate growth.
The Well-being aimed at by the Raffine Group is based on the following '5 Elements of Happiness':
P: Positive (An environment ensuring psychological safety)
E: Engagement (Proactivity)
R: Relationships (Connections with others)
M: Meaning (Significance)
A: Accomplishment (Sense of achievement)
Going beyond mere relaxation, we aim to provide value that aligns the mind and body in daily life, leading to positive changes.
Moving forward, through creating an environment where every therapist can work actively and securely for a long time, we will continue to tackle improving service quality and realizing Well-being.
Furthermore, while allowing each individual to envision their own way of working, we will foster an environment where they can acquire 'skills for life' and accumulate the 'Thank yous' received from customers as their motivation.
Together with the personnel who embody this value and carry it into the future, we will build the future of the Raffine Group.
Masatsugu Ono, Representative of Bodywork Service Co., Ltd.
■ 'R-1 Contest 2026 Space Category / Therapist Category' Held!
The Raffine Group's unique hospitality contest 'R-1 Contest 2026'...