[Survey on Working Conditions of Care Workers] #1 Interest in the Care Industry is 'Social Contribution', Approx. 40% Dissatisfied with Current Workplace
A survey of 570 care workers by SMS revealed that while social contribution drives interest in the field, 44.9% are dissatisfied with their current jobs due to evaluation and support issues.
📋 Article Processing Timeline
- 📰 Published: March 31, 2026 at 20:03
- 🔍 Collected: April 1, 2026 at 13:39 (17h 36m after Published)
- 🤖 AI Analyzed: April 21, 2026 at 09:39 (475h 59m after Collected)
SMS Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Masaki Tahata; TSE Prime, hereinafter 'the Company'), which operates 'Wellme Job' (URL: https://www.kaigojob.com/), a job site for nursing care, medical care, disability welfare, and childcare, conducted a reality survey targeting 570 care workers nationwide. This survey aims to help care providers consider their responses amid changing environments, such as the temporary revision of nursing care fees in June. We hereby announce the survey results.
[Survey Results Summary]
- The #1 reason care workers became interested in the care industry was 'Because I thought it was a job that helps people and society (19.5%)'.
- 44.9% of care workers answered that they are dissatisfied with their current workplace.
- Over 90% of those who are 'satisfied' with their workplace have a high desire to continue working. Conversely, about 90% of those who feel 'dissatisfied' have a low desire to stay.
- The top 3 reasons for high satisfaction at current workplaces are 'Relationships with patients/users (78.5%)', 'Relationships with colleagues (74.0%)', and 'Consideration for days off/vacation requests (74.0%)'.
- The results show that improving currently low-satisfaction items such as 'Company/facility policies', 'Evaluation systems', 'Management by supervisors', and 'Guidance systems' will have a major impact on improving overall satisfaction.
- Regarding the support system when joining the current job, 48.9% answered that they 'had the necessary support'. Combined with 'had generous support (14.4%)', about 60% are satisfied with the support.
- The top 'helpful support' received immediately after joining were 'Manuals and procedure documents are prepared (22.5%)' and 'Supervisors grasp the situation and follow up (21.4%)'.
[Survey Results Details]
1. The #1 reason care workers became interested in the care industry was 'Because I thought it was a job that helps people and society (19.5%)'
Following this were 'Because I felt it was a rewarding and fulfilling job (17.7%)' and 'Because I wanted to acquire care/welfare qualifications and expertise (15.3%)'.
2. 44.9% of care workers answered that they are dissatisfied with their current workplace
Although many people are satisfied, 'Somewhat satisfied (42.1%)' was the most common, and only 13.0% answered 'Satisfied'. It became clear that the dissatisfied group forms a large portion of the workforce.
[Survey Results Summary]
- The #1 reason care workers became interested in the care industry was 'Because I thought it was a job that helps people and society (19.5%)'.
- 44.9% of care workers answered that they are dissatisfied with their current workplace.
- Over 90% of those who are 'satisfied' with their workplace have a high desire to continue working. Conversely, about 90% of those who feel 'dissatisfied' have a low desire to stay.
- The top 3 reasons for high satisfaction at current workplaces are 'Relationships with patients/users (78.5%)', 'Relationships with colleagues (74.0%)', and 'Consideration for days off/vacation requests (74.0%)'.
- The results show that improving currently low-satisfaction items such as 'Company/facility policies', 'Evaluation systems', 'Management by supervisors', and 'Guidance systems' will have a major impact on improving overall satisfaction.
- Regarding the support system when joining the current job, 48.9% answered that they 'had the necessary support'. Combined with 'had generous support (14.4%)', about 60% are satisfied with the support.
- The top 'helpful support' received immediately after joining were 'Manuals and procedure documents are prepared (22.5%)' and 'Supervisors grasp the situation and follow up (21.4%)'.
[Survey Results Details]
1. The #1 reason care workers became interested in the care industry was 'Because I thought it was a job that helps people and society (19.5%)'
Following this were 'Because I felt it was a rewarding and fulfilling job (17.7%)' and 'Because I wanted to acquire care/welfare qualifications and expertise (15.3%)'.
2. 44.9% of care workers answered that they are dissatisfied with their current workplace
Although many people are satisfied, 'Somewhat satisfied (42.1%)' was the most common, and only 13.0% answered 'Satisfied'. It became clear that the dissatisfied group forms a large portion of the workforce.