Email Delivery System 'Blastmail' Launches 24/7 'AI Support'

Blastmail, an email delivery service provided by RAKUS Light Cloud Inc. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Satoshi Otsuka), launched 'AI Support' in March 2026, a service that uses AI to answer inquiries from Blastmail users regarding how to use the platform.

Improving Customer Experience and Accelerating Problem Solving

Blastmail, the email delivery system with the No. 1 market share in terms of the number of companies introduced for 15 consecutive years*, has launched a new feature called 'AI Support' that utilizes generative AI.

Currently, the cumulative number of companies that have introduced Blastmail exceeds 27,000. Previously, inquiries regarding operations and usage were handled sequentially by dedicated staff. However, the company received feedback such as 'I wanted to check something urgently but it was outside business hours' and 'It takes time to find answers in the FAQ.'

Against this backdrop, the company developed a support function using the latest generative AI, aiming to create an environment where customers can get the information they need at any time without having to wait.

24/7, Instant Resolution

Users can ask questions directly to the AI from the management screen. Because it provides real-time answers even outside of human support business hours, there is no need to stop operations during late nights or holidays.

Natural Conversation, Handling Complex Questions

Unlike traditional keyword searches, the AI understands context. By simply typing as if talking to a person, the AI extracts the optimal information from product manuals and past knowledge, providing specific procedures in natural language.

AI-Driven Business Support Aimed by RAKUS Light Cloud

RAKUS Light Cloud is promoting efficiency through AI based on the 'easy for anyone to use' service design the company has cultivated. The implementation of this 'AI Support' is an important step in increasing product convenience. The company will continue to actively incorporate the latest technology and update its services so that customers' email delivery becomes smoother and more effective.

About the Email Delivery Service 'Blastmail'

'Blastmail' is a simple and easy-to-use email delivery system that has achieved the No. 1 market share in terms of the number of companies introduced for 15 consecutive years*. With a uniquely developed delivery engine and years of expertise, it ensures reliable email delivery. It is highly rated for its intuitive operation, even without specialized knowledge, and its high cost-performance, and is used by a wide range of organizations from government agencies to small, medium, and large enterprises.