Email Delivery System 'Blastmail' Launches 24/7 'AI Support'

Blastmail, an email delivery service provided by RAKUS Light Cloud Inc. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Satoshi Otsuka), began offering 'AI Support' in March 2026, allowing users to receive AI-generated answers to inquiries regarding service usage.

Improving Customer Experience and Accelerating Problem Solving

Blastmail, which has held the No. 1 market share in terms of the number of companies introduced for 15 consecutive years*, has launched a new feature called 'AI Support' utilizing generative AI.

To date, the cumulative number of companies using Blastmail has exceeded 27,000. Previously, inquiries regarding operations and usage were handled sequentially by dedicated staff. However, the company received feedback such as, 'I wanted to check something urgently but it was outside business hours,' and 'It takes time to find answers in the FAQ.'

Against this backdrop, the company developed a support feature using the latest generative AI, aiming to create an environment where customers can obtain necessary information at any time without waiting.

24/7 Instant Problem Solving

Users can ask questions directly from the management screen. Because the AI provides real-time answers even outside of human support business hours, there is no need to halt operations during nights or holidays.

Handling Complex Questions Through Natural Conversation

Unlike traditional keyword searches, the AI understands context. By simply typing as if speaking to a person, the AI extracts optimal information from product manuals and past knowledge, providing specific procedures in natural language.

RAKUS Light Cloud's Vision for AI-Driven Business Support

RAKUS Light Cloud is promoting efficiency through AI based on its service design philosophy of being 'easy for anyone to use.' The implementation of 'AI Support' is a key step in enhancing product convenience. The company will continue to actively incorporate the latest technology and update its services to ensure that customers' email delivery remains smooth and effective.

About the Email Delivery Service 'Blastmail'

'Blastmail' is a simple and easy-to-use email delivery system that has achieved the No. 1 market share for 15 consecutive years*. With a proprietary delivery engine and years of expertise, it ensures reliable email delivery. It is highly regarded by government agencies, SMEs, and large corporations alike for its intuitive operation, which requires no specialized knowledge, and its high cost-performance.