Onboard AI Launches 'Onboarding Survey' Feature

BizReach Inc. (Location: Shibuya-ku, Tokyo/President and CEO: Tetsuya Sakai, hereinafter referred to as the Company), which operates Onboard AI (Onboard AI) to support the immediate effectiveness of members and transform management, has started providing a new feature called 'Onboarding Survey' that periodically visualizes the 'gap in perception' between members and managers that hinders the immediate effectiveness of career entrants and supports solutions with generative AI.

This feature conducts regular surveys of members and managers during onboarding to visualize the gap in perception regarding indicators such as 'cultural adaptation' and 'role understanding,' which are necessary for new members to adapt to and excel in the organization but are difficult to quantify. Generative AI then proposes specific improvement actions. Based on this, managers can provide timely and accurate follow-up, supporting the early immediate effectiveness of members.

Onboard AI Site URL: https://onboard-ai.jp/lp

■ Approximately 60% of career entrants cannot perform at their 'original performance' even six months after joining. The background is 'onboarding left to on-site managers' and 'gap in perception'

The ratio of career hiring in companies' 2026 recruitment plans exceeds 50%※1. In addition to hiring excellent talent, 'immediate effectiveness' after joining has become an essential challenge for corporate growth. However, currently, approximately 60% of career entrants respond that 'even six months after joining, they cannot perform at their original performance'※2, and the delay in the immediate effectiveness of career entrants has become apparent.

One of the major factors is that onboarding is left to the discretion of on-site managers. In fact, in a survey※3 targeting managerial positions in the sales department, it was revealed that approximately 70% of companies do not have a system in place or are not implementing onboarding. As a result, in the training field, they are barely able to acquire the minimum necessary business skills, and they have no choice but to transition to actual work with insufficient 'cultural adaptation' and 'role understanding,' which require careful alignment.

Under such structural challenges, it becomes easier for a gap in perception to arise between members and managers. Both 'cultural adaptation,' which involves the organization-specific way of working and building relationships, and 'role understanding,' which involves understanding the role and results expected of oneself, are strongly qualitative elements. Members and managers may not notice it, but the gap in perception widens. For example, a state where 'the manager thinks that the career entrant is fitting into the organization, but the member himself has difficulty consulting and psychological anxiety' is left unattended, hindering the performance and ultimately leading to early resignation.

■ Visualize the gap in perception in 'cultural adaptation' and 'role understanding,' which are hard to notice, with a monthly survey, and achieve accurate follow-up

Such gaps in perception are hard to notice with just the manager's efforts, so it is necessary to visualize them through regular surveys and link them to early measures. To this end, Onboard AI, together with Tomoharu Tomita, the director of the BizReach WorkTech Research Institute, who specializes in people analytics, jointly developed the 'Onboarding Survey' function to solve qualitative issues with a scientific approach.

First, based on the company's unique training framework 'ACE Model'※4, questions are asked to both members and managers regarding the three elements of 'technical learning (Ability),' 'cultural adaptation (Culture),' and 'role understanding (Expectation),' and responses are given on a five-point scale. Based on this, by comparing self-evaluation and evaluation by others, the gap in perception between the two is visualized. Furthermore, generative AI that has learned the 'ACE Model' analyzes the results and proposes specific improvement measures so that managers can provide accurate follow-up.

In particular, while 'technical learning' such as business skills is easy to grasp the acquisition status as a result of actual work, it is easy to overlook the gap in perception in qualitative 'cultural adaptation' and 'role understanding.' This function visualizes the gap in perception at an early stage and proposes practical and specific actions such as 'setting up a mentor' or 'prioritizing tasks and aligning short-term performance criteria' by generative AI.

By continuing the monthly survey for six months, the burden of training on managers is reduced while supporting the immediate effectiveness of members in stages. 'Onboard AI' enhances the 'organizational power' of companies through the immediate effectiveness of career entrants.

■ Comments from Tomoharu Tomita, Director of BizReach WorkTech Research Institute, BizReach Inc.

As the mobility of human resources increases, the goal of corporate recruitment is shifting from 'hiring excellent talent' to 'how quickly to create a state where they can excel.' The biggest wall here is the 'gap in perception' that arises between career entrants and managers. The less visible gap in perception, such as expectations for oneself, becomes more difficult to correct the longer it is left unattended and becomes a hindrance to immediate effectiveness.

What is important in the onboarding process is to visualize the gap in perception, which is difficult to see with existing HR data alone, and link it to appropriate dialogue and follow-up. Among various measures, presenting appropriate actions according to the situation is a field where generative AI excels. Creating a system where managers can provide accurate follow-up based on objective surveys and AI proposals is what will create an environment where career entrants can demonstrate their original performance early on and ultimately lead to organizational retention.

※1 'Mid-career hiring exceeds 50% for the first time, emphasizing immediate effectiveness in electronics and telecommunications with AI talent acquisition' (Nikkei Electronic Edition, dated April 28, 2026)

※2 Survey Overview

Survey Content: Internal training and development survey

Survey Target: Business persons in sales positions with job change experience within the last 5 years

Survey Period: February 24, 2026 ~ February 26, 2026

Valid Responses: 863

※3 Survey Overview

Survey Content: Internal training and development survey

Survey Target: Managerial positions in the sales department

Survey Period: February 24, 2026 ~ February 26, 2026

Valid Responses: 1,048

※4 Supervised by Associate Professor Satoshi Tanaka, Rikkyo University Business Department

■ About 'Onboard AI' that supports the immediate effectiveness of members and transforms management

'Onboard AI' is an AI service that systematizes onboarding after joining or transfer and transforms management. Based on BizReach Inc.'s unique training framework 'ACE Model,' generative AI handles the transmission of implicit knowledge unique to the organization and dialogue-based role-playing, promoting autonomous learning of members and achieving immediate effectiveness. Additionally, managers can focus on individual follow-up of members based on AI analysis, as the burden of member development is reduced. 'Onboard AI' supports the strengthening of a company's 'organizational power' by balancing the early startup of members and the focus of managers on essential business.

■ About BizReach Inc.

With the mission of 'providing choices and possibilities in careers,'