Generative AI Supports Onboarding of Career Hires for Immediate Contribution: BizReach Launches New Service "Onboard AI"

BizReach, Inc. (Headquarters: Shibuya-ku, Tokyo / Representative Director and President: Tetsuya Sakai; hereinafter, "the Company") has launched "Onboard AI," a service that supports the immediate contribution of members and transforms management. This service provides personalized learning experiences for each individual using generative AI, based on the Company's unique development framework, the "ACE Model." By systematizing the post-joining ramp-up process in an era of talent mobility, it achieves the immediate contribution of career hires and improves overall organizational performance.

Service website URL: https://onboard-ai.jp/lp/

■ In an era of talent mobility, the bottleneck for corporate growth is not only "recruitment" but also "performance."

The ratio of career hires in companies' recruitment plans for fiscal year 2025 has reached 51.1%*1, making career recruitment commonplace. In this context, corporate growth requires not only the recruitment of excellent talent but also support for "talent to become immediate assets" so that newly hired individuals can quickly perform. However, it is not easy to provide training tailored to each career hire, who comes from a different background, in line with rapidly changing businesses and organizations. As a result, insufficient onboarding support often leads to delays in career hires becoming productive members, or even early turnover, despite expectations for them to be immediate assets. In fact, a survey by "BizReach"*2 found that among companies planning to hire 5 or more people annually, 60.3% responded that they "have experienced cases where career hires left within six months of joining." Another survey*3 revealed that 60% of business professionals who left their jobs within three months cited "lack of training" or "unstructured training" as reasons for leaving. Many career hires face strong pressure to "achieve results quickly as immediate assets," but often struggle to fully demonstrate their performance due to a lack of opportunities to learn about unique organizational rules and work processes. To achieve sustainable corporate growth, it is essential to design a system that supports career hires' ramp-up, not just recruit immediate assets.

■ New Service "Onboard AI" Launched to Reduce Mental Burden on Career Hires and Training Burden on Managers, While Creating Immediate Assets for Organizations

While many companies invest heavily in recruitment activities, onboarding is often left to the discretion and efforts of managers. In fact, a survey*2 targeting sales department managers found that 72.8% of companies either have no onboarding system or do not implement onboarding. This suggests that onboarding is often not systematized in many companies and is individualized within each assigned department. Furthermore, the most significant challenge cited was "being too busy with my own work to physically secure time for onboarding," highlighting the "limits of training" due to managers' heavy workloads. Thus, onboarding in modern society often lacks continuity and reproducibility, and tends to impose a heavy burden on managers.

"Onboard AI" builds a system that develops talent who can become immediate assets while reducing the burden on managers. Generative AI replaces "teaching" tasks, such as conveying knowledge including implicit organizational rules and providing repetitive practice, by offering personalized learning content for each individual. This allows members to repeatedly practice with generative AI, reducing their mental burden and enabling them to grow autonomously as immediate assets. Managers, by entrusting basic learning to generative AI, can reduce their training burden while providing accurate individual follow-up through checking members' learning data and receiving delay alerts from the AI based on learning progress. As a result, managers can focus on essential tasks such as "nurturing" activities like dialogue with members and career support, as well as strategy formulation. In this way, by enabling career hires to become immediate assets through autonomous learning and reducing the training burden on managers, the service strengthens the "organizational power" of companies themselves.

■ Features of "Onboard AI"

1. Supervised by Associate Professor Satoshi Tanaka of Rikkyo University. A scientific approach based on the Company's unique "ACE Model."
The process by which new members adapt to the organization and become productive through onboarding involves three key elements: Ability (technical learning), Culture (cultural adaptation), and Expectation (understanding roles).