TRUSTDOCK's eKYC (Online Identity Verification) Service Introduced for Seller Identity Verification at Cross-Border E-commerce Mall "Shopee"
Shopee introduces TRUSTDOCK's eKYC for seller registration.
📋 Article Processing Timeline
- 📰 Published: March 28, 2026 at 00:25
- 🔍 Collected: March 28, 2026 at 21:59 (21h 34m after Published)
- 🤖 AI Analyzed: April 15, 2026 at 02:18 (412h 19m after Collected)
TRUSTDOCK Inc. (Headquarters: Chuo-ku, Tokyo; CEO: Takahiro Chiba; hereinafter "TRUSTDOCK") announces that its eKYC service "TRUSTDOCK" has been introduced for the identity verification process during seller account registration on the cross-border e-commerce mall "Shopee," provided by Shopee Japan K.K. (Headquarters: Chuo-ku, Tokyo; Representatives: Ian Ho, Terence Pang; hereinafter "Shopee Japan").
Through this implementation, Shopee Japan aims to build a more robust identity verification system and optimize the operational load associated with business growth.
Background and Goals for Introducing the "TRUSTDOCK" eKYC Service
To improve the security and reliability of the identity verification system and enhance the operational framework through BPO.
"Shopee" is the largest mobile-first cross-border e-commerce mall in Southeast Asia and Taiwan. As a sales channel that allows direct delivery of products to local consumers, it is attracting attention from Japanese businesses, and in recent years, the number of stores and listings from Japan has been expanding.
With the expansion of cross-border e-commerce, ensuring robust and scalable identity verification has become increasingly important. To handle the growing number of sellers and to further strengthen platform security and operational efficiency, Shopee Japan has adopted a more automated and comprehensive framework.
By introducing TRUSTDOCK's eKYC service, it will be possible to support a wide range of identity verification methods, including corporate verification. Furthermore, by combining this with BPO (Business Process Outsourcing) from our expert staff, we will achieve a stronger and more secure identity verification, resolve internal resource shortages, and improve operational efficiency.
The Deciding Factor
From Shopee Japan K.K.
Flexibility to handle corporate verification and a 24/7/365 BPO service were the deciding factors.
"At Shopee, we place great importance on verifying the authenticity of our sellers to provide a safe and reliable cross-border e-commerce environment. The reason we chose TRUSTDOCK is its flexibility in handling not only individual but also corporate verification, in addition to having a BPO system that properly manages the entire identity verification process. The fact that they offer 24/7 support, 365 days a year, including public holidays, was a particularly important deciding factor.
As the number of sellers from Japan increases, enhancing and streamlining the identity verification process was essential. With TRUSTDOCK's expertise and operational know-how, we will further strengthen seller security and build a system that allows all our users to use the service with peace of mind."