bitbank Wins 1st Place Overall in Oricon Customer Satisfaction Survey for "Cryptocurrency Exchange Spot Trading" for the Third Consecutive Year!
Cryptocurrency exchange bitbank announced it has won first place overall for the third consecutive year in the "2026 Oricon Customer Satisfaction Survey: Cryptocurrency Exchange Spot Trading." The company was praised for its continuous efforts to improve service safety and convenience.
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- 📰 Published: April 1, 2026 at 23:20
bitbank, inc. (Headquarters: Chuo-ku, Tokyo; President and CEO: Noriyuki Hirosue), operator of the cryptocurrency exchange "bitbank," announced today that it has been awarded the No. 1 overall ranking for the third consecutive year in the "2026 Oricon Customer Satisfaction® Ranking for Cryptocurrency Exchange Spot Trading," released by Oricon Inc. (Headquarters: Minato-ku, Tokyo; President: Hisashi Koike) on Wednesday, April 1, 2026.
We are honored to receive the high evaluation of being ranked No. 1 overall for the third consecutive year in the "2026 Oricon Customer Satisfaction® Survey for Cryptocurrency Exchange Spot Trading." We have continuously worked to improve our services and enhance features to provide a better trading environment for our customers. We have also strived to improve safety and convenience by implementing features such as "Instant JPY Withdrawals," "Quick Identity Verification" for immediate account opening, and adopting "BIMI (Brand Indicators for Message Identification)" as a security measure against phishing scams. Furthermore, as a core principle, we primarily offer trading via an order book, with all our listed assets supporting spot trading on the exchange.
Encouraged by this evaluation, we will continue to strive to provide services that our customers can use with peace of mind, aiming for an even more comfortable trading environment.
We look forward to your continued support of bitbank.
* BIMI (Brand Indicators for Message Identification) is a system that displays a brand logo and an authenticated badge (a blue checkmark) on official emails. By complying with the DMARC email authentication protocol and supporting BIMI, a company's brand logo and authentication badge are displayed, allowing recipients to see at a glance that the email is not a fraudulent spoofed message. These security measures enable customers to open emails from our company with confidence.
** This refers to what is commonly known as exchange trading, where customer orders are matched against each other. As it is a matching between customers, it generally offers the highest price transparency and allows for trading under the most favorable conditions for the customer.
## Overview of the "2026 Oricon Customer Satisfaction® Survey Cryptocurrency Exchange Spot Trading"
- Survey Conductor: oricon ME Inc.
- Survey Method: Internet survey
- Survey Period: 2025/12/01 - 2025/12/12, 2024/11/27 - 2024/12/12, 2023/11/29 - 2023/12/13
- Sample Size: 6,526 people
- Minimum Respondents: 100+ people
- Number of Companies Surveyed: 15
- Definition: Companies that meet all of the following conditions:
1) Registered with the Financial Services Agency as a cryptocurrency exchange operator
2) Offer cryptocurrency spot trading services
3) Support BTC/JPY trading
4) Primarily operate services for the purpose of cryptocurrency trading
- Survey Respondents: Gender: Not specified; Age: 20-69; Region: Nationwide; Condition: Individuals who have personally conducted cryptocurrency spot trades mainly through discretionary trading within the last three years.
## About the Oricon Customer Satisfaction (R) Ranking
Under the theme of "turning satisfaction into information," oricon ME Inc. has been conducting large-scale questionnaire surveys since 2006, exclusively targeting actual service users. Based on the responses regarding satisfaction, they create and widely publish indicators as "Customer Satisfaction Rankings."
## bitbank's Services
- Cryptocurrency Exchange & Brokerage < https://bitbank.cc/ >
bitbank allows you to buy and sell popular cryptocurrencies like Bitcoin and Ethereum. In addition to spot trading, we offer a brokerage service for simple buying and selling, and an exchange for margin trading. Currently, all cryptocurrencies we handle are supported on the order book (exchange trading), and we boast the No. 1 domestic altcoin trading volume (*1). With a highly reliable security that has achieved zero hacking incidents since our founding and a wide range of listed assets, take your crypto trading to the next level with "bitbank."
*1 Based on JVCEA statistical data from November 2024 to October 2025, researched by our company.
- Official Owned Media "bitbank Plus" < https://bitbank.cc/knowledge >
This is our official owned media that provides a wide range of information on blockchain, cryptocurrencies, and investments in an easy-to-understand format for beginners. We introduce the latest global topics, market information for cryptocurrencies including Bitcoin, charts for all the assets we handle, information on new topics and projects, and a glossary of cryptocurrency terms.
- Corporate Service "bitbank Prime" < https://bitbank.cc/special/prime/ >
"bitbank Prime" provides optimal services to meet the needs of corporations considering cryptocurrency trading or treasury strategies, regardless of industry. In addition to dedicated customer support, custody, exclusion from year-end mark-to-market taxation, sub-account creation, and IP whitelisting, we are committed to further expanding our features and services based on customer feedback and requests.
We are honored to receive the high evaluation of being ranked No. 1 overall for the third consecutive year in the "2026 Oricon Customer Satisfaction® Survey for Cryptocurrency Exchange Spot Trading." We have continuously worked to improve our services and enhance features to provide a better trading environment for our customers. We have also strived to improve safety and convenience by implementing features such as "Instant JPY Withdrawals," "Quick Identity Verification" for immediate account opening, and adopting "BIMI (Brand Indicators for Message Identification)" as a security measure against phishing scams. Furthermore, as a core principle, we primarily offer trading via an order book, with all our listed assets supporting spot trading on the exchange.
Encouraged by this evaluation, we will continue to strive to provide services that our customers can use with peace of mind, aiming for an even more comfortable trading environment.
We look forward to your continued support of bitbank.
* BIMI (Brand Indicators for Message Identification) is a system that displays a brand logo and an authenticated badge (a blue checkmark) on official emails. By complying with the DMARC email authentication protocol and supporting BIMI, a company's brand logo and authentication badge are displayed, allowing recipients to see at a glance that the email is not a fraudulent spoofed message. These security measures enable customers to open emails from our company with confidence.
** This refers to what is commonly known as exchange trading, where customer orders are matched against each other. As it is a matching between customers, it generally offers the highest price transparency and allows for trading under the most favorable conditions for the customer.
## Overview of the "2026 Oricon Customer Satisfaction® Survey Cryptocurrency Exchange Spot Trading"
- Survey Conductor: oricon ME Inc.
- Survey Method: Internet survey
- Survey Period: 2025/12/01 - 2025/12/12, 2024/11/27 - 2024/12/12, 2023/11/29 - 2023/12/13
- Sample Size: 6,526 people
- Minimum Respondents: 100+ people
- Number of Companies Surveyed: 15
- Definition: Companies that meet all of the following conditions:
1) Registered with the Financial Services Agency as a cryptocurrency exchange operator
2) Offer cryptocurrency spot trading services
3) Support BTC/JPY trading
4) Primarily operate services for the purpose of cryptocurrency trading
- Survey Respondents: Gender: Not specified; Age: 20-69; Region: Nationwide; Condition: Individuals who have personally conducted cryptocurrency spot trades mainly through discretionary trading within the last three years.
## About the Oricon Customer Satisfaction (R) Ranking
Under the theme of "turning satisfaction into information," oricon ME Inc. has been conducting large-scale questionnaire surveys since 2006, exclusively targeting actual service users. Based on the responses regarding satisfaction, they create and widely publish indicators as "Customer Satisfaction Rankings."
## bitbank's Services
- Cryptocurrency Exchange & Brokerage < https://bitbank.cc/ >
bitbank allows you to buy and sell popular cryptocurrencies like Bitcoin and Ethereum. In addition to spot trading, we offer a brokerage service for simple buying and selling, and an exchange for margin trading. Currently, all cryptocurrencies we handle are supported on the order book (exchange trading), and we boast the No. 1 domestic altcoin trading volume (*1). With a highly reliable security that has achieved zero hacking incidents since our founding and a wide range of listed assets, take your crypto trading to the next level with "bitbank."
*1 Based on JVCEA statistical data from November 2024 to October 2025, researched by our company.
- Official Owned Media "bitbank Plus" < https://bitbank.cc/knowledge >
This is our official owned media that provides a wide range of information on blockchain, cryptocurrencies, and investments in an easy-to-understand format for beginners. We introduce the latest global topics, market information for cryptocurrencies including Bitcoin, charts for all the assets we handle, information on new topics and projects, and a glossary of cryptocurrency terms.
- Corporate Service "bitbank Prime" < https://bitbank.cc/special/prime/ >
"bitbank Prime" provides optimal services to meet the needs of corporations considering cryptocurrency trading or treasury strategies, regardless of industry. In addition to dedicated customer support, custody, exclusion from year-end mark-to-market taxation, sub-account creation, and IP whitelisting, we are committed to further expanding our features and services based on customer feedback and requests.
FAQ
What is the 'Oricon Customer Satisfaction Survey' that bitbank won?
It's an authoritative Japanese ranking that evaluates services based on large-scale surveys of actual users. bitbank ranked #1 in the 'Cryptocurrency Exchange Spot Trading' category.
Why did bitbank win #1 for three consecutive years?
Because of high marks for convenience like 'instant JPY withdrawal' and 'quick identity verification', strong security measures such as adopting BIMI, and a commitment to transparent order book trading.
What makes bitbank different from other exchanges?
Its key features are high security with zero hacking incidents since its founding, and the fact that all listed assets are available for 'order book trading,' where users trade directly with each other.