Bewith Inc. launched new generative AI features for its Omnia LINK cloud call center system, including auto-score call quality evaluation, softphone-displayed call summaries, and a virtual agent-led auto-dialer.
Bewith Inc. (TSE Prime: 9216, Representative Director: Kenji Ijima) has launched new generative AI-powered features for its cloud PBX and call center system 'Omnia LINK' to support contact centers ahead of Japan's mandatory customer harassment prevention regulations.
Key new functions include:
1. Omnia LINK auto-score: Evaluates call quality and automatically creates feedback charts directly from calls, reducing supervisor evaluation workloads and enhancing agent training.
2. Softphone Generative AI Summary: Automatically generates call summaries within 30 seconds to a few minutes post-call and displays them directly on the agent's softphone to reduce post-call work.
3. Auto-dialer: A fully automated outbound call function using virtual agents for routine tasks such as surveys, debt collection, and sales promotions, freeing operators for higher-value tasks.
Bewith (established May 12, 2000, headquartered in Tokyo) will continue developing AI-driven DX solutions to support contact centers and BPO services.
FACT BOX
- Source: PR TIMES
- Category: business
FAQ
What are the main new features released for Omnia LINK?
The three new features are "Omnia LINK auto-score" (an AI-driven response quality evaluation system), AI-generated summaries on softphones, and "Auto Dialer" (an automatic outbound calling function).
What issues does "Omnia LINK auto-score" address?
By automating response evaluation and feedback report generation, it reduces the workload on Supervisors (SVs), allowing them to spend more time coaching operators and improving quality.
How long does it take for the softphone summary to be generated?
The summary is automatically generated within 30 seconds to a few minutes after the call ends.
What are the use cases of the unmanned "Auto Dialer" feature?
It automates routine outbound calling tasks such as surveys, debt collection, and sales promotions.
What is the company profile of Bewith, Inc. (location, representative, establishment)?
It is located at 32F Shinjuku Park Tower, 3-7-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo; the Representative Director & President is Kenji Iijima; and it was established on May 12, 2000.