BEWIT to Exhibit at "Call Center/CRM Demo & Conference 2026 in Osaka" and Speak at "Case Study Solution Seminar"

BEWIT Inc. (Headquarters: Shinjuku-ku, Tokyo; Representative Director: Kenji Iijima; Tokyo Stock Exchange Prime Market: Stock Code 9216; hereinafter "BEWIT") announced its participation in the "Call Center/CRM Demo & Conference 2026 in Osaka," to be held in Osaka on May 27 (Wednesday) and 28 (Thursday), 2026. They will also speak at the "Case Study & Solution Seminar" held at the same venue.

At their exhibition booth, BEWIT will introduce "Omnia LINK," a cloud-based contact center system that strengthens management capabilities and improves center value. Omnia LINK supports the efficiency and DX (Digital Transformation) of contact centers with features such as cloud PBX and immediate text conversion via AI voice recognition.

BEWIT Exhibition Overview

Date May 27 (Wednesday) and 28 (Thursday), 2026, 10:00 - 17:00

Exhibition Booth (Booth Number: 3F-14) At the exhibition booth, BEWIT, a professional in contact center operations, will introduce solutions that leverage DX and on-site expertise.

"Omnia LINK" is a total telephony system that improves operational efficiency for supervisors and operators and enables remote contact centers, with real-time AI voice recognition as a major standard feature.

At the booth, in addition to a live demonstration of Omnia LINK, BEWIT will offer consultations on a wide range of topics, from the introduction of digital solutions to the operation of contact centers, including: - Introduction of cloud PBX - Call center operational improvement utilizing voice recognition - Multi-site and remote center operations - Operator call quality evaluation

Furthermore, "Omnia LINK auto-score," a call quality evaluation system for contact centers first unveiled at last year's Tokyo venue, will make its debut in Osaka. We invite you to visit us at this opportunity.

[What is Omnia LINK auto-score?] This function automates the call evaluation work previously performed manually, using generative AI. - Evaluation Scope: Scoring + evaluation comment (report) creation - Evaluation Accuracy: Evaluates not only "correctness of speech" but also factors related to human impression, such as "voice impression" and "appropriate remarks according to context." - Processing Speed: Traditionally about 30 minutes per call → immediate generation for each interaction - Evaluation AI: Trained with BEWIT's unique call quality evaluation know-how.

This significantly reduces the evaluation workload for managers, creating an environment where they can focus on essential quality improvements such as operator coaching and operational enhancements. As the obligation to implement measures against customer harassment approaches, maintaining and improving call quality is increasingly important from a prevention perspective.

Participation Fee Free

Visitor Registration (Organizer's Website) https://www.callcenter-japan.com/osaka/

BEWIT Seminar Overview

Date ① May 27 (Wednesday), 2026, 15:55 - 16:40 (Seminar Number: H-07) ② May 28 (Thursday), 2026, 14:50 - 15:35 (Seminar Number: H-16) *Both sessions will cover the same content.

Venue Mydome Osaka 3F Seminar Venue H

Lecture Content What is the true nature of AI utilization "stalling"? ~The shortest procedure manual for bringing true results to the field through practical operation~ There is a gap between management, who are eager to "improve efficiency with AI," and on-site staff, who face "true efficiency" that seems to progress but doesn't. What causes this gap? The lack of AI adoption is not due to a lack of technology, but rather organizational and operational design issues. This seminar will end the trend of only pursuing AI accuracy and explain the secrets of "operational design" that correctly elevate it to business quality. We will introduce the shortest procedures for those who know the field well to tame AI.

The latest version, highly popular every year! Please come and see.

Participation Fee Free

Application Method Please apply using the application form below. ▶Click here to apply for May 27 (Wednesday) ▶Click here to apply for May 28 (Thursday) Please check this seminar and proceed to the application button.

Event Overview

Name Call Center/CRM Demo & Conference 2026 in Osaka (19th Edition)

Dates May 27 (Wednesday) and 28 (Thursday), 2026, 10:00 - 17:00

Venue Mydome Osaka 2-5 Honmachi-bashi, Chuo-ku, Osaka 540-0029, Japan

*Access to the venue here https://www.mydome.jp/organizer/access/

Organizers Rik Telecom Co., Ltd. Monthly Call Center Japan, Informa Markets Japan Co., Ltd.

Details https://www.callcenter-japan.com/osaka/