Agent Support Center Enhanced by Off-site Operations, BCP, and DX: SOMPO Himawari Life Insurance Case Study Released
Be With has released a case study on their operation of SOMPO Himawari Life Insurance's agent support center. They have introduced off-site operations, BCP, and DX to streamline highly specialized tasks and improve quality for approximately 400,000 inquiries annually.
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- 📰 Published: April 3, 2026 at 20:00
Be With Inc. (Headquarters: Shinjuku-ku, Tokyo; Representative Director: Kenji Iijima; Prime Market of the Tokyo Stock Exchange: Securities Code 9216; hereinafter "Be With") announced the release of an interview with SOMPO Himawari Life Insurance Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative: Yasuki Kume; hereinafter "SOMPO Himawari Life"), for whom Be With operates a customer center under contract.
SOMPO Himawari Life, aiming to support people's health from a broader perspective, not just by delivering insurance coverage, provides a new value called "Insurhealth®", which combines the original role of insurance (Insurance) with functions that support customers' health (Healthcare). For the company, which delivers the value of insurance to customers through nationwide agents, agent support, which underpins the agents crucial for insurance sales, plays an extremely important role.
Responding to approximately 400,000 inquiries annually related to new contracts, insurance claims, policy maintenance, and collections, requires high specialization and accuracy. While quick and courteous responses, keeping in mind the customers beyond the agents, are essential, SOMPO Himawari Life has worked to advance its agent support system and accelerate DX in contact center operations.
As part of these efforts, a new operating model of off-site business outsourcing for agent support operations was adopted. Based on a long track record of stable operation of highly specialized tasks, Be With has progressively promoted distributed locations for BCP, visualization of response quality, and operational efficiency through DX. Through the accumulation of this trust and results, Be With was selected as the operating partner for agent support operations.
This interview details SOMPO Himawari Life's initiatives, including the background that led to the successful implementation of highly specialized agent support operations through off-site business outsourcing, BCP measures, DX-driven quality and productivity improvements, and expectations for future partnerships. Please take a look.
URL: https://www.bewith.net/case/interview/interview28.html
SOMPO Himawari Life Insurance Co., Ltd. Company Profile
Company Name: SOMPO Himawari Life Insurance Co., Ltd.
Location: Sompo Japan Kasumigaseki Building, 3-7-3 Kasumigaseki, Chiyoda-ku, Tokyo
Established: July 7, 1981
Representative: Yasuki Kume, President and CEO
< Reference > Be With Inc. Company Profile
Be With provides digital services developed through its experience in contact center and BPO center operations, including the cloud PBX* "Omnia LINK", the home-based contact center service "Bewith Digital Work Place", digital BPO services utilizing AI-OCR and RPA, and the educational platform "Qua-cle" with AI-powered automatic monitoring for voice recognition.
*PBX (Private Branch eXchange): Telephone exchange
Company Name: Be With Inc.
Location: Shinjuku Park Tower 32F, 3-7-1 Nishishinjuku, Shinjuku-ku, Tokyo
Established: May 12, 2000
Representative: Kenji Iijima, Representative Director
Business Description: Provision of contact center and BPO services utilizing digital technologies such as our proprietary cloud PBX "Omnia LINK", and development/sales of various AI and DX solutions.
URL: https://www.bewith.net/
SOMPO Himawari Life, aiming to support people's health from a broader perspective, not just by delivering insurance coverage, provides a new value called "Insurhealth®", which combines the original role of insurance (Insurance) with functions that support customers' health (Healthcare). For the company, which delivers the value of insurance to customers through nationwide agents, agent support, which underpins the agents crucial for insurance sales, plays an extremely important role.
Responding to approximately 400,000 inquiries annually related to new contracts, insurance claims, policy maintenance, and collections, requires high specialization and accuracy. While quick and courteous responses, keeping in mind the customers beyond the agents, are essential, SOMPO Himawari Life has worked to advance its agent support system and accelerate DX in contact center operations.
As part of these efforts, a new operating model of off-site business outsourcing for agent support operations was adopted. Based on a long track record of stable operation of highly specialized tasks, Be With has progressively promoted distributed locations for BCP, visualization of response quality, and operational efficiency through DX. Through the accumulation of this trust and results, Be With was selected as the operating partner for agent support operations.
This interview details SOMPO Himawari Life's initiatives, including the background that led to the successful implementation of highly specialized agent support operations through off-site business outsourcing, BCP measures, DX-driven quality and productivity improvements, and expectations for future partnerships. Please take a look.
URL: https://www.bewith.net/case/interview/interview28.html
SOMPO Himawari Life Insurance Co., Ltd. Company Profile
Company Name: SOMPO Himawari Life Insurance Co., Ltd.
Location: Sompo Japan Kasumigaseki Building, 3-7-3 Kasumigaseki, Chiyoda-ku, Tokyo
Established: July 7, 1981
Representative: Yasuki Kume, President and CEO
< Reference > Be With Inc. Company Profile
Be With provides digital services developed through its experience in contact center and BPO center operations, including the cloud PBX* "Omnia LINK", the home-based contact center service "Bewith Digital Work Place", digital BPO services utilizing AI-OCR and RPA, and the educational platform "Qua-cle" with AI-powered automatic monitoring for voice recognition.
*PBX (Private Branch eXchange): Telephone exchange
Company Name: Be With Inc.
Location: Shinjuku Park Tower 32F, 3-7-1 Nishishinjuku, Shinjuku-ku, Tokyo
Established: May 12, 2000
Representative: Kenji Iijima, Representative Director
Business Description: Provision of contact center and BPO services utilizing digital technologies such as our proprietary cloud PBX "Omnia LINK", and development/sales of various AI and DX solutions.
URL: https://www.bewith.net/
FAQ
What are the key points of this press release?
Be With announced a case study where they operate SOMPO Himawari Life's agent support center off-site, achieving operational efficiency and quality improvement through DX technology.
What is "Insurhealth®"?
It's a new value offered by SOMPO Himawari Life, combining the original role of insurance with functions that support customer health.
What are the benefits of off-site business outsourcing?
It allows for dispersed locations as a BCP measure, enabling stable operation of highly specialized tasks regardless of location.