Bengo4.com and Sakado City Launch PoC for 'Bengo4.com Hotline β', an AI Voice-Based Lawyer Referral Service

Bengo4.com, Inc. announces the launch of a demonstration experiment in collaboration with Sakado City, Saitama Prefecture, for 'Bengo4.com Hotline β', an AI voice service that allows users to find a lawyer with a single phone call. Background In recent years, legal problems in daily life, such as inheritance, divorce, and consumer troubles, have been increasing. However, internet searches have become the mainstream method for accessing lawyers, creating a significant hurdle for elderly individuals who are unfamiliar with smartphones and computers, as well as those with anxieties about their digital literacy, simply to reach the necessary experts. Overview of the Demonstration Experiment Provided Service: Bengo4.com Hotline β Target Audience: Those who live, commute to work, or attend school in the city. Cooperation Content: Placement and guidance of flyers introducing this service within facilities managed by the city (City Hall, Community Centers, Comprehensive Support Centers, Welfare Centers for the Elderly, Libraries, etc.). How to Use: Call the dedicated phone number (050-1793-2750) *1 Service Fee: Free (call charges are borne by the user) Provision Hours: Business hours: Weekdays 10:00 - 17:00 Consultation Fields Available: Debt consolidation, traffic accidents, divorce/gender issues, inheritance, labor issues, debt collection, medical issues, fraud/consumer damage, international/foreign national issues, internet issues, crime/criminal cases, real estate/construction, corporate legal affairs, tax litigation/administrative cases *2 Service Website: https://www.bengo4.com/hotline/ *1: This service is a voice-based lawyer search service utilizing AI (search by region and handling field). Search results are provided one by one in random order. Lawyers eligible for the search are paid registered lawyers (only those who opt-in) on the portal site 'Bengo4.com'. *2: Supports up to 14 fields, the same number as the major fields searchable on the legal consultation portal site 'Bengo4.com'. Service Flow 1. Call the dedicated phone number 2. Identify the consultation content and field through conversation with the voice AI 3. Propose lawyers meeting the desired region and conditions 4. If requested, transfer the call directly to the law firm Comments from Sakado City In recent years, due to the increase in elderly people living alone and the weakening of community ties, consultations received at the counter have become more diverse and complex. While wishing to be close to each individual on the front lines, we have held frustrations about not being able to present appropriate consultation destinations due to a lack of specialized knowledge. Given this background, Sakado City considers the development of a legal support environment a critical issue. Through this demonstration experiment, we have reached a collaboration with Bengo4.com under the shared philosophy of 'eliminating disparities in access to justice using technology'. What is Bengo4.com Hotline β? 'Bengo4.com Hotline β' is Japan's first (*3) service utilizing voice AI that seamlessly provides information on lawyers meeting the consultation conditions and transfers the call to a law firm with just one phone call. Saitama, Tokyo, Kanagawa, Osaka, Fukuoka, Miyagi Prefecture. *3: In-house research (as of March 13, 2026) About Bengo4.com, Inc. Headquarters: Kurosaki Bldg., 4-1-4 Roppongi, Minato-ku, Tokyo Establishment Date: July 4, 2005 Representative: President, CEO and Attorney-at-Law, Taichiro Motoe Listed Market: Tokyo Stock Exchange Prime Market Business Description: Under the mission of 'Creating the next standard with Professional Tech,' the company operates 'Bengo4.com,' one of Japan's largest legal portal sites registered by over 60% of domestic lawyers. It also develops innovative services such as 'Zeirishi.com', 'CloudSign', and 'Legal Brain Agent'.