Bellco Staff of 382 Complete 'Universal Manners Certification Level 3' Training
Bellco, a company specializing in funeral and wedding mutual aid services, provided 'Universal Manners Certification Level 3' training to 382 staff members from their wedding and funeral divisions between April 22 and May 16, 2026, to enhance customer service quality.
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Bellco, which operates mutual aid services for weddings and funerals (headquartered in Ikeda, Osaka), conducted 'Universal Manners Certification Level 3' training for 382 staff members, including wedding venue managers, funeral directors, and customer service staff, from April 22 to May 16, 2026.
This initiative aims to deepen understanding of diverse customers—including the elderly, those with disabilities, pregnant women, and families with small children—and to enhance customer service skills from the perspective of 'someone different from oneself.'
Universal Manners Certification is a program organized by Mirairo Inc., based on the philosophy that 'disability lies in society, not in the person.' It is increasingly being adopted by companies and local governments nationwide as it provides basic stances and practical communication skills to better support others.
As a company that assists in significant life milestones like weddings and funerals, Bellco places great importance on creating an environment where 'every customer can feel at ease.' In recent years, the standards required for hospitality have changed significantly due to aging society, the recovery of inbound tourism, and the diversification of values.
In this training, staff learned about providing accommodations for wheelchair users, understanding visual and hearing impairments, and interacting with elderly customers, focusing on content that can be immediately applied in daily service settings.
In the wedding division, the goal is to create venues that offer peace of mind not only to the bride and groom but also to relatives and guests. In the funeral division, the focus is on enhancing the ability to support the bereaved families with empathy.
Through this large-scale training, Bellco aims to foster a shared awareness among all field staff regarding 'customer service that anyone can feel safe with,' further improving service quality.
Bellco remains committed to delivering peace of mind and inspiration to all customers as a 'people-first' company.
This initiative aims to deepen understanding of diverse customers—including the elderly, those with disabilities, pregnant women, and families with small children—and to enhance customer service skills from the perspective of 'someone different from oneself.'
Universal Manners Certification is a program organized by Mirairo Inc., based on the philosophy that 'disability lies in society, not in the person.' It is increasingly being adopted by companies and local governments nationwide as it provides basic stances and practical communication skills to better support others.
As a company that assists in significant life milestones like weddings and funerals, Bellco places great importance on creating an environment where 'every customer can feel at ease.' In recent years, the standards required for hospitality have changed significantly due to aging society, the recovery of inbound tourism, and the diversification of values.
In this training, staff learned about providing accommodations for wheelchair users, understanding visual and hearing impairments, and interacting with elderly customers, focusing on content that can be immediately applied in daily service settings.
In the wedding division, the goal is to create venues that offer peace of mind not only to the bride and groom but also to relatives and guests. In the funeral division, the focus is on enhancing the ability to support the bereaved families with empathy.
Through this large-scale training, Bellco aims to foster a shared awareness among all field staff regarding 'customer service that anyone can feel safe with,' further improving service quality.
Bellco remains committed to delivering peace of mind and inspiration to all customers as a 'people-first' company.
FAQ
株式会社ベルコが行った研修の内容は何ですか？
ウェディング事業部および葬祭部門のスタッフ382名を対象に、多様な顧客への理解と接客力向上を目的とした「ユニバーサルマナー検定3級」を実施しました。
ユニバーサルマナー検定とはどのような資格ですか？
株式会社ミライロが主催する、「障害は人ではなく社会の側にある」という考え方のもと、相手に寄り添うための基本姿勢や実践的なコミュニケーションを学ぶ資格制度です。
研修対象となったのはどのようなスタッフですか？
結婚式場支配人、マネージャー、葬祭部所長、館長、および接客スタッフなど総勢382名です。
今回の研修の目的は何ですか？
高齢者、障害のある方、妊娠中の方、小さなお子様連れの方など、多様なお客様の視点に立った接客対応力の向上と、現場全体のサービス品質向上です。
株式会社ベルコが提供する主なサービスは何ですか？
冠婚葬祭互助会事業を中心に、結婚式・ホテル事業、生命保険事業などを展開しています。