[Survey] 66.9% of Inquiries Focus on Used Multifunction Printers: Shift Toward Maintenance and Total Cost Over Low Price

OFFICE110, operated by Bell Technos Co., Ltd., analyzed 851 new inquiries related to multifunction printers (copiers) received between December 7, 2022, and February 28, 2026, to investigate trends in consultations regarding used equipment. The results showed that inquiries about 'used multifunction printers' accounted for 569 cases, or 66.9% of the total, significantly exceeding the 280 cases (32.9%) regarding new equipment. This survey aims to help small and medium-sized enterprise managers navigate difficult decisions regarding maintenance contracts, warranty coverage, and counter fees, thereby preventing misunderstandings and cost gaps after installation. When introducing a copier, there are various options such as new, used, leasing, or purchasing. While used equipment is often considered to reduce initial costs, it is difficult to assess maintenance and warranty details. The analysis indicates that used copiers are not just an exceptional choice but a primary consideration. Categorizing the inquiries revealed that concerns are concentrated on practical operational aspects, such as the availability of maintenance contracts (393 cases), comparisons between leasing and purchasing (55 cases), and delivery conditions (44 cases). In conclusion, it is crucial to compare the total cost, including maintenance scope and counter fees, rather than just the unit price. Kazuhiro Chijiiwa, Sales Manager, emphasizes that the industry is expected to provide transparent quotes that include maintenance and warranty terms.