11.3% of MFP (Copier) Installation Consultations Involve 'Stairs Delivery' | Survey on Additional Cost Risks Released
OFFICE110, operated by Belltechnos Inc., released a survey on 'stairs delivery' for MFPs. 11.3% of consultations involve stairs, emphasizing the need for early site condition checks to avoid hidden costs.
📋 Article Processing Timeline
- 📰 Published: April 28, 2026 at 19:30
- 🔍 Collected: April 28, 2026 at 11:01
- 🤖 AI Analyzed: April 28, 2026 at 14:01 (2h 59m after Collected)
OFFICE110, operated by Belltechnos Inc., analyzed MFP-related consultation records accumulated from December 7, 2022, to July 11, 2025, to investigate the actual state of stairs delivery.
The results showed that there were 12 consultations regarding stairs delivery, accounting for 11.3% of the total, proving it to be a recurring theme affecting delivery costs and installation conditions.
This survey aims to organize delivery conditions that are difficult for SME representatives to judge when introducing MFPs, preventing condition changes after quoting and recognition gaps on the day of delivery.
■ Background of the Survey
In the introduction of MFPs (copiers), while body price and monthly costs tend to be compared first, actual delivery methods can change depending on building conditions. In particular, the presence of stairs, availability of elevators, width of stairs, size of landings, entrance width, and removal of existing machines can affect quoted amounts and work conditions. Often, these conditions are confirmed only after model selection or quoting. Consultations showed concerns about cost changes for stairs, when to report building conditions, and whether narrow stairs allow delivery.
OFFICE110 investigated common discussion points regarding stairs delivery based on field-accumulated records.
■ Survey Result 1
Analysis confirmed 12 consultations regarding stairs delivery, accounting for approximately 11.3% of the total. This indicates that stairs delivery is a consistent theme in MFP installation decisions, not an exceptional case.
■ Survey Result 2
Classification of consultation contents showed that most points were practical issues related to quotes and work conditions, rather than simple feasibility.
Specifically:
- How much do delivery costs change for stairs?
- Can MFPs be delivered to buildings without elevators?
- Do work conditions change for 2nd or 3rd floors?
- Are models limited for narrow stairs?
- What happens if elevators are too small to use?
- Are separate removal fees required for existing machines?
■ Implications from the Results
The survey revealed that stairs delivery is a crucial factor affecting quotes and work conditions. It cannot be judged simply by the presence of stairs; multiple conditions like floor level, width, landings, elevator use, and old machine removal affect methods and costs. Thus, it's vital to compare total costs including building conditions, not just device prices. Sharing conditions at the quoting stage helps prevent last-minute changes and trouble.
■ Supervisor Comment
Kazuhiro Chijinami, Sales Manager, Belltechnos Inc.
'While price and features lead the comparison, safe delivery to the installation site is a key decision factor. Stairs delivery must be checked including width, landings, doors, elevators, and old machines. We released this data to reduce cost changes and troubles by organizing conditions at the quote stage. The industry needs high transparency including site conditions.'
Full report: https://office110.jp/copy/knowledge/point/copier-stair-delivery-cost/
■ Company Profile
Name: Belltechnos Inc.
Service: OFFICE110
Representative: Daisuke Nakashima
Location: 6F TS Bldg, 3-11-3 Yakuin, Chuo-ku, Fukuoka City, Fukuoka
Business: OA equipment sales, installation, maintenance, media operation
The results showed that there were 12 consultations regarding stairs delivery, accounting for 11.3% of the total, proving it to be a recurring theme affecting delivery costs and installation conditions.
This survey aims to organize delivery conditions that are difficult for SME representatives to judge when introducing MFPs, preventing condition changes after quoting and recognition gaps on the day of delivery.
■ Background of the Survey
In the introduction of MFPs (copiers), while body price and monthly costs tend to be compared first, actual delivery methods can change depending on building conditions. In particular, the presence of stairs, availability of elevators, width of stairs, size of landings, entrance width, and removal of existing machines can affect quoted amounts and work conditions. Often, these conditions are confirmed only after model selection or quoting. Consultations showed concerns about cost changes for stairs, when to report building conditions, and whether narrow stairs allow delivery.
OFFICE110 investigated common discussion points regarding stairs delivery based on field-accumulated records.
■ Survey Result 1
Analysis confirmed 12 consultations regarding stairs delivery, accounting for approximately 11.3% of the total. This indicates that stairs delivery is a consistent theme in MFP installation decisions, not an exceptional case.
■ Survey Result 2
Classification of consultation contents showed that most points were practical issues related to quotes and work conditions, rather than simple feasibility.
Specifically:
- How much do delivery costs change for stairs?
- Can MFPs be delivered to buildings without elevators?
- Do work conditions change for 2nd or 3rd floors?
- Are models limited for narrow stairs?
- What happens if elevators are too small to use?
- Are separate removal fees required for existing machines?
■ Implications from the Results
The survey revealed that stairs delivery is a crucial factor affecting quotes and work conditions. It cannot be judged simply by the presence of stairs; multiple conditions like floor level, width, landings, elevator use, and old machine removal affect methods and costs. Thus, it's vital to compare total costs including building conditions, not just device prices. Sharing conditions at the quoting stage helps prevent last-minute changes and trouble.
■ Supervisor Comment
Kazuhiro Chijinami, Sales Manager, Belltechnos Inc.
'While price and features lead the comparison, safe delivery to the installation site is a key decision factor. Stairs delivery must be checked including width, landings, doors, elevators, and old machines. We released this data to reduce cost changes and troubles by organizing conditions at the quote stage. The industry needs high transparency including site conditions.'
Full report: https://office110.jp/copy/knowledge/point/copier-stair-delivery-cost/
■ Company Profile
Name: Belltechnos Inc.
Service: OFFICE110
Representative: Daisuke Nakashima
Location: 6F TS Bldg, 3-11-3 Yakuin, Chuo-ku, Fukuoka City, Fukuoka
Business: OA equipment sales, installation, maintenance, media operation