OFFICE110 Reveals Conditions Prone to Disputes After Lease Expiry, Based on 60 Consultation Cases for Multifunction Devices (Copiers) from Approximately 2 Years and 7 Months of Records
OFFICE110, operated by Bell Technos Co., Ltd., analyzed 60 consultation records regarding the renewal of multifunction device (copier) lease agreements, finding that 56.6% of cases focused on renewal issues. The study highlights that while initial focus is on monthly fees, post-expiry conditions like re-leasing, return, and replacement often lead to confusion and disputes. The aim is to provide clarity for SMEs to prevent problems after contract expiry by understanding all conditions beyond just cancellation fees or monthly charges.
📋 Article Processing Timeline
- 📰 Published: April 14, 2026 at 20:00
- 🔍 Collected: April 14, 2026 at 11:31
- 🤖 AI Analyzed: April 14, 2026 at 17:28 (5h 56m after Collected)
OFFICE110, operated by Bell Technos Co., Ltd., analyzed consultation records related to multifunction devices (copiers) accumulated from December 7, 2022, to July 11, 2025. It confirmed that 60 consultations, approximately 56.6% of the total, were related to the "renewal" of lease agreements.
In lease agreements for multifunction devices, while attention tends to focus on monthly fees and counter charges at the time of introduction, the process after contract expiry sometimes proceeds without sufficient confirmation. This analysis also showed that consultations at the time of renewal concentrated on issues such as re-leasing, return, and handling after expiry.
This survey aims to organize conditions that small and medium-sized enterprise (SME) personnel find difficult to judge when renewing multifunction device leases, and to visualize information to prevent troubles after expiry.
■ Survey Overview
Survey Organization (Survey Body): OFFICE110 (Bell Technos Co., Ltd.)
Survey Target: Detailed consultation records regarding multifunction devices (copiers) accumulated from December 7, 2022, to July 11, 2025.
Number of Valid Responses (Sample Size): 106 cases
Survey Method: Qualitative and quantitative analysis using AI text mining and keyword extraction.
Aggregation Method: Consultation records containing keywords related to "renewal" were extracted, and the number of relevant cases was aggregated.
Calculation Method: The composition ratio was calculated by dividing the number of renewal-related consultations (60 cases) by the total number of consultation records (106 cases).
In lease agreements for multifunction devices (copiers), while monthly and maintenance costs are compared at the time of introduction, conditions for continued use or return after contract expiry tend to be postponed. Actual consultation records repeatedly showed requests to confirm the process after expiry rather than costs during the contract period. Therefore, OFFICE110 investigated what issues are frequently confirmed regarding the renewal of multifunction device leases, based on consultation records accumulated in the field.
■ Survey Result 1
As a result of the analysis, 60 consultations related to "renewal" in multifunction device (copier) lease agreements were confirmed, accounting for approximately 56.6% of the total. This result indicates that matters to be confirmed regarding renewal are not exceptional cases but a major theme that continuously arises in the operation of multifunction device leases.
■ Survey Result 2
When classifying the consultation content, what was frequently confirmed at the time of renewal was not merely the presence or absence of cancellation fees, but the operating conditions after expiry. Specifically,
How to confirm re-lease conditions
To what extent should one understand the process of return and removal
Can the device continue to be used as is after expiry
How to arrange payments for the current contract when replacing the device during or before contract expiry
These issues were repeatedly confirmed.
■ Survey Result 3
In the consultation records, even though the word "renewal" itself seemed easy to understand, it tended to become difficult to judge as discussions progressed.
For example, there were cases where people thought they could continue using the device as is after expiry, but upon receiving information about re-leasing or return, they realized the differences in conditions for the first time. Conversely, even if re-leasing seemed to easily reduce costs, checking maintenance conditions and the return process sometimes left concerns about post-renewal operation.
Therefore, when renewing a multifunction device lease, it is considered necessary to confirm the conditions separately for continued use, return, and replacement, rather than judging solely by cancellation fees or monthly charges.
■ Supervisor's Comment
Kazuhiro Chichinami, Sales Manager, Bell Technos Co., Ltd.
When renewing a multifunction device lease, it is important to organize in advance what options are available after expiry, not just the monthly fees and maintenance unit prices during the contract period. In actual consultations, what is being confirmed is not only the presence or absence of cancellation fees, but also how the conditions for re-leasing, return, and continued use will change.
This survey clarified the actual situation of what criteria SME personnel find difficult to judge at the time of renewal. The results of this survey are being released with the aim of making it easier for users to understand their options after contract expiry and for the industry as a whole to provide clearer explanations of conditions.
▼Click here for the full report of this survey (detailed graphs and explanations)
https://office110.jp/copy/knowledge/lease/copy-machine-lease-renewal-trouble/
■ Company Profile / Contact Information
Bell Technos Co., Ltd.
Service Name: OFFICE110
Representative: Daisuke Nakajima, Representative Director
Location: TS Building 6F, 3-11-3 Yakuin, Chuo-ku, Fukuoka City, Fukuoka Prefecture
Business Content: Sales of OA equipment (business phones, multifunction devices/copiers, corporate mobile phones, cloud PBX, etc.), installation, maintenance, media operation
[Press Inquiry Contact for this Release]
OFFICE110
URL: https://office110.jp/
Phone Number: 0120-595-110
Inquiry Form: https://office110.jp/contact/
Bell Technos Co., Ltd.
URL: https://www.bell-group.co.jp/
Phone Number: 092-791-4163
Inquiry Form: https://www.bell-group.co.jp/contact/
In lease agreements for multifunction devices, while attention tends to focus on monthly fees and counter charges at the time of introduction, the process after contract expiry sometimes proceeds without sufficient confirmation. This analysis also showed that consultations at the time of renewal concentrated on issues such as re-leasing, return, and handling after expiry.
This survey aims to organize conditions that small and medium-sized enterprise (SME) personnel find difficult to judge when renewing multifunction device leases, and to visualize information to prevent troubles after expiry.
■ Survey Overview
Survey Organization (Survey Body): OFFICE110 (Bell Technos Co., Ltd.)
Survey Target: Detailed consultation records regarding multifunction devices (copiers) accumulated from December 7, 2022, to July 11, 2025.
Number of Valid Responses (Sample Size): 106 cases
Survey Method: Qualitative and quantitative analysis using AI text mining and keyword extraction.
Aggregation Method: Consultation records containing keywords related to "renewal" were extracted, and the number of relevant cases was aggregated.
Calculation Method: The composition ratio was calculated by dividing the number of renewal-related consultations (60 cases) by the total number of consultation records (106 cases).
In lease agreements for multifunction devices (copiers), while monthly and maintenance costs are compared at the time of introduction, conditions for continued use or return after contract expiry tend to be postponed. Actual consultation records repeatedly showed requests to confirm the process after expiry rather than costs during the contract period. Therefore, OFFICE110 investigated what issues are frequently confirmed regarding the renewal of multifunction device leases, based on consultation records accumulated in the field.
■ Survey Result 1
As a result of the analysis, 60 consultations related to "renewal" in multifunction device (copier) lease agreements were confirmed, accounting for approximately 56.6% of the total. This result indicates that matters to be confirmed regarding renewal are not exceptional cases but a major theme that continuously arises in the operation of multifunction device leases.
■ Survey Result 2
When classifying the consultation content, what was frequently confirmed at the time of renewal was not merely the presence or absence of cancellation fees, but the operating conditions after expiry. Specifically,
How to confirm re-lease conditions
To what extent should one understand the process of return and removal
Can the device continue to be used as is after expiry
How to arrange payments for the current contract when replacing the device during or before contract expiry
These issues were repeatedly confirmed.
■ Survey Result 3
In the consultation records, even though the word "renewal" itself seemed easy to understand, it tended to become difficult to judge as discussions progressed.
For example, there were cases where people thought they could continue using the device as is after expiry, but upon receiving information about re-leasing or return, they realized the differences in conditions for the first time. Conversely, even if re-leasing seemed to easily reduce costs, checking maintenance conditions and the return process sometimes left concerns about post-renewal operation.
Therefore, when renewing a multifunction device lease, it is considered necessary to confirm the conditions separately for continued use, return, and replacement, rather than judging solely by cancellation fees or monthly charges.
■ Supervisor's Comment
Kazuhiro Chichinami, Sales Manager, Bell Technos Co., Ltd.
When renewing a multifunction device lease, it is important to organize in advance what options are available after expiry, not just the monthly fees and maintenance unit prices during the contract period. In actual consultations, what is being confirmed is not only the presence or absence of cancellation fees, but also how the conditions for re-leasing, return, and continued use will change.
This survey clarified the actual situation of what criteria SME personnel find difficult to judge at the time of renewal. The results of this survey are being released with the aim of making it easier for users to understand their options after contract expiry and for the industry as a whole to provide clearer explanations of conditions.
▼Click here for the full report of this survey (detailed graphs and explanations)
https://office110.jp/copy/knowledge/lease/copy-machine-lease-renewal-trouble/
■ Company Profile / Contact Information
Bell Technos Co., Ltd.
Service Name: OFFICE110
Representative: Daisuke Nakajima, Representative Director
Location: TS Building 6F, 3-11-3 Yakuin, Chuo-ku, Fukuoka City, Fukuoka Prefecture
Business Content: Sales of OA equipment (business phones, multifunction devices/copiers, corporate mobile phones, cloud PBX, etc.), installation, maintenance, media operation
[Press Inquiry Contact for this Release]
OFFICE110
URL: https://office110.jp/
Phone Number: 0120-595-110
Inquiry Form: https://office110.jp/contact/
Bell Technos Co., Ltd.
URL: https://www.bell-group.co.jp/
Phone Number: 092-791-4163
Inquiry Form: https://www.bell-group.co.jp/contact/