Fact-Finding Survey: 43.1% Consider Smartphone/Mobile Options, 'Alternative Consideration' Progresses in Business Phone Consultations
Belltechnos Co., Ltd. announced survey results showing that 43.1% of SMEs consider replacing traditional business phones with smartphones when upgrading their communication systems.
📋 Article Processing Timeline
- 📰 Published: April 6, 2026 at 19:10
- 🔍 Collected: April 6, 2026 at 10:30
- 🤖 AI Analyzed: April 21, 2026 at 02:45 (352h 15m after Collected)
OFFICE110, operated by Belltechnos Co., Ltd., analyzed long-term consultation data accumulated from November 19, 2022, to October 17, 2025, and investigated the actual state of consideration for smartphone and mobile-related options when introducing business phones.
As a result, there were 56 consultations related to smartphones and mobile phones, accounting for 43.1% of related consultations, confirming that the comparison target has shifted from between fixed landlines to "whether they can be replaced by smartphones."
This is not merely a matter of choosing a telephone device, but an issue directly linked to the business continuity of small and medium-sized enterprises.
Detailed survey results (with graphs) have been published on the official OFFICE110 website.
- Smartphone/mobile-related consultations: 56 cases, accounting for 43.1%.
- What was compared on-site was not the device price, but the extent to which smartphones could serve as a substitute.
- Issues such as main numbers, FAX, optical phones, wiring, main units, and outgoing call restrictions emerged as points easily overlooked in the communication design of small and medium-sized enterprises.
■ Background of the Survey
In small and medium-sized enterprises, reducing the burden of telephone handling has become an important issue against the backdrop of labor shortages and the review of base operations. Under these circumstances, the comparison target when introducing business phones is changing from traditional fixed landlines to whether they can be replaced by smartphones and mobile devices.
■ Overview of Survey Results
According to a data analysis conducted by OFFICE110 based on long-term consultation data, there were 56 consultations related to smartphones and mobile phones, accounting for 43.1% of the related consultations.
Even with the shift to smartphones, the business requirements for fixed telephones still remained.
In business phone consultations, installation, wiring, and line conditions influenced the introduction decision more than the device price itself.
■ Points that emerged simultaneously when considering smartphone alternatives
In consultations where smartphones and mobile phones became a topic, issues regarding main units/wiring work, costs/estimates, FAX/number maintenance, optical phone/line conditions, and sound quality/app concerns were frequently observed.
This indicates that modifying only the communication terminal cannot redesign the entire telephone operation.
In particular, the following points influenced whether the introduction was possible:
- Can the main number be maintained?
- Can the FAX be kept?
- Is it compatible with optical phones and existing lines?
- Can forwarding and incoming call management be operated on a smartphone?
As a result, there were 56 consultations related to smartphones and mobile phones, accounting for 43.1% of related consultations, confirming that the comparison target has shifted from between fixed landlines to "whether they can be replaced by smartphones."
This is not merely a matter of choosing a telephone device, but an issue directly linked to the business continuity of small and medium-sized enterprises.
Detailed survey results (with graphs) have been published on the official OFFICE110 website.
- Smartphone/mobile-related consultations: 56 cases, accounting for 43.1%.
- What was compared on-site was not the device price, but the extent to which smartphones could serve as a substitute.
- Issues such as main numbers, FAX, optical phones, wiring, main units, and outgoing call restrictions emerged as points easily overlooked in the communication design of small and medium-sized enterprises.
■ Background of the Survey
In small and medium-sized enterprises, reducing the burden of telephone handling has become an important issue against the backdrop of labor shortages and the review of base operations. Under these circumstances, the comparison target when introducing business phones is changing from traditional fixed landlines to whether they can be replaced by smartphones and mobile devices.
■ Overview of Survey Results
According to a data analysis conducted by OFFICE110 based on long-term consultation data, there were 56 consultations related to smartphones and mobile phones, accounting for 43.1% of the related consultations.
Even with the shift to smartphones, the business requirements for fixed telephones still remained.
In business phone consultations, installation, wiring, and line conditions influenced the introduction decision more than the device price itself.
■ Points that emerged simultaneously when considering smartphone alternatives
In consultations where smartphones and mobile phones became a topic, issues regarding main units/wiring work, costs/estimates, FAX/number maintenance, optical phone/line conditions, and sound quality/app concerns were frequently observed.
This indicates that modifying only the communication terminal cannot redesign the entire telephone operation.
In particular, the following points influenced whether the introduction was possible:
- Can the main number be maintained?
- Can the FAX be kept?
- Is it compatible with optical phones and existing lines?
- Can forwarding and incoming call management be operated on a smartphone?