Cloud-based CTI/Call Center System "BIZTEL" Launches New Service Plans for Large-Scale Centers

Link Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Genji Okada; hereinafter "Link"), which develops the cloud-based CTI "BIZTEL," ranked No. 1 in domestic market share for 9 consecutive years (*1), announced today the launch of new service plans that offer more flexible support for building large-scale call centers with over 450 seats.

*1 According to "Current Status and Outlook of the MarTech Market FY2025 Edition (9th Edition)" by Deloitte Tohmatsu Mic Economic Research Institute.

◾ Newly Added Service Plans

Standard 250: Supports up to 390 agent seats and a maximum of 250 concurrent calls.

Standard 300: Supports up to 465 agent seats and a maximum of 300 concurrent calls.

Previously, a single system environment could support up to "330 agent seats and 210 concurrent calls," but we have now launched new plans that exceed this scale.

This enables the smooth and easy construction of "enterprise-spec" systems that meet the stability and security standards required by large-scale centers. Furthermore, companies can flexibly select and expand the number of seats and concurrent calls suitable for their operations according to their growth and peak seasons, greatly contributing to the optimization of operational costs and management workload.

◾ Pricing (for BIZTEL Call Center Plan)

◾ Detailed Specifications

BIZTEL will continue to provide telephone systems that meet a wide range of call center operational needs, while also contributing to customer operational efficiency and problem-solving.

About BIZTEL

Since its service launch in 2006, BIZTEL has been a pioneer in cloud-based telephony services, offering a wide range of telephone and call center systems for businesses. It is used by over 2,000 companies across various industries, including manufacturing, finance, pharmaceuticals, IT, and services. In addition to clear call quality, stable systems, and high-level security, it offers diverse features such as call summarization and automatic detection of abusive language using generative AI, and integration with voice bots, supporting the efficiency of corporate telephone operations.

For more details on "BIZTEL," please visit https://biztel.jp/.

About Link Inc.

Link Inc. offers a variety of subscription-based services, including the cloud-based call center system "BIZTEL," which has held the No. 1 market share for 9 consecutive years, and the security platform service "PCI DSS Ready Cloud," centered around dedicated hosting "at+link" with the industry's largest number of operating units, and cloud-based hosting "Link Bare Metal Cloud." The company is also involved in agriculture, operating the free-range dairy farm "Nakahoira Farm" in Iwaizumi Town, Iwate Prefecture since October 2011.

For details on our business, please visit https://www.link.co.jp/.

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