BIZTEL Releases New Version 3.13.20 with 'Emotion Analysis Integration' to Link with Data Utilization Support Services

BIZTEL, Japan's leading cloud call center system, has released version 3.13.20, featuring a new 'Emotion Analysis Integration' option. This allows for the visualization of operator and customer emotions from call recordings to improve service quality and address customer harassment.
Product ReleaseNQ 70/100出典：PR Times

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  • 📰 Published: May 20, 2026 at 22:00
  • 🔍 Collected: May 20, 2026 at 13:31
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Link Inc., provider of the BIZTEL cloud CTI/call center system which holds the No. 1 domestic market share for nine consecutive years, has launched its new version, 3.13.20. This update introduces the 'Emotion Analysis Integration' option, designed to help organizations combat customer harassment and support operators. The feature converts BIZTEL's call recording files into emotion data, which can be seamlessly linked to visualization services like 'Kanjou Karte.' This allows for easy tracking of operators' psychological states and customer satisfaction, facilitating appropriate on-site support and improving service quality.

FAQ

What is the main new feature in BIZTEL version 3.13.20?

The main new feature is the optional 'Emotion Analysis Integration,' which converts call recording files into emotion data for analysis and visualization.

How does this new feature help call centers?

It helps address 'customer harassment' (kasuhara) and supports operators by visualizing their psychological state and customer satisfaction, enabling better on-site support and improving service quality.

What external service can BIZTEL's new feature integrate with?

It can integrate with emotion analysis data services like 'Kanjou Karte' provided by SKY Perfect Customer Relations, Inc.

Who is the provider of the BIZTEL system?

The BIZTEL system is provided by Link Inc., a Japanese company that also offers hosting and security services.

What is BIZTEL's market position in Japan?

BIZTEL has held the number one market share for cloud-based call center systems in Japan for nine consecutive years, according to Deloitte Tohmatsu Mick Economic Research Institute.

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