Basic Launches AI Chatbot Service "askrun" and FAQ Site Creation Service "faqrun"

Basic Inc. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Masaru Akiyama; hereinafter referred to as "the Company") is pleased to announce the official launch of its AI chatbot service "askrun" and its FAQ site creation service "faqrun".

Both services were developed under the "run Suite Concept," which aims to achieve high quality, low prices, and short implementation times. By promoting self-service resolution for inquiries, providing initial AI-based responses, and supporting the creation and improvement of FAQs, these services help companies build a stable customer support system even with limited personnel.

askrun Service Site: https://b-ask.run/home

faqrun Service Site: https://b-faq.run/home

Background of Launch

Amidst a deepening labor shortage in Japan, improving operational productivity and maintaining/enhancing service quality with limited staff has become a critical management challenge for many companies. In the customer support domain, in particular, the advancement of digitalization has diversified inquiry channels and customer touchpoints, further increasing the demands for speed, accuracy, and quality in responses. It is becoming increasingly important for companies to establish a system that can handle inquiries smoothly and without compromising the customer experience, even with a small number of staff.

Through the provision of "formrun," a tool that supports inquiry management starting from forms, we have been involved in the customer support operations of many companies. During this time, we observed that a significant amount of time is spent on answering similar inquiries, internal confirmations, and the preparation/updating of FAQs, leaving insufficient time for crucial tasks such as operational improvements and enhancing customer support quality. The burden of inquiry handling is not merely a matter of workload but also a challenge that can lead to delayed responses, reliance on specific individuals, and missed opportunities.

The utilization of AI chatbots and FAQ tools is gaining traction as a solution to these challenges. However, traditional services often fall into two categories: those that are highly functional but come with high implementation and operational costs, or those that are easy to implement but have issues with response accuracy and ease of use. Consequently, "AI utilization that is easy to implement and quickly leads to reduced workload" has not yet been fully realized for many businesses.

Against this backdrop, we are launching the AI chatbot service "askrun" and the FAQ site creation service "faqrun" to alleviate the burden of inquiry handling and improve customer support quality. Leveraging the expertise gained in the inquiry handling domain through "formrun," we aim to provide services that are easy to implement without specialized knowledge and can be operated at a low cost, thereby supporting companies in building stable customer support systems even with limited personnel.

About the AI Chatbot Service "askrun"

"askrun" is an AI chatbot service that automatically responds to inquiries simply by registering the company's help pages and documents. It eliminates the need for rule design and scenario construction required by traditional scenario-based chatbots, enabling inquiry response automation in as little as 3 minutes without specialized knowledge.

By generating responses based on registered knowledge in response to customer questions, it reduces the workload for handling frequently asked questions, allowing staff to focus on more critical inquiries and core business tasks.

◾️ Key Features

No Scenario Design Required - Implementation in as little as 3 minutes

Create and publish an AI chatbot that answers user questions by simply uploading help page URLs, documents, or CSV files. Complex scenario design, often required for traditional chatbots, is unnecessary.

High-Accuracy Responses with RAG (Retrieval-Augmented Generation) Technology Searches knowledge from uploaded URLs and documents, and uses generative AI to construct natural language responses based on that information. By providing answers based on the company's own information, it supports the automation of inquiry handling.

Visualize Unresolved Inquiries for Improvement Reports visualize questions that could not be resolved by the chatbot or required human intervention. Based on accumulated data, knowledge can be improved to enhance response accuracy.

Available from ¥0 per month

Implement an AI chatbot with a small start, minimizing initial costs and operational burden. Suitable for companies looking to automate a portion of their inquiry responses first.

◾️ Voices from Beta Users

"The intuitive UI made it easy for even new team members to understand how to use it quickly. Its ease of operation in the field is a major advantage." (Human Resources Company / Customer Support)

"The custom settings allow responses to adhere to specified formats, making it convenient to align with our company's operational rules." (Medical-Related Company / Customer Support)

"It's great that we can reflect documents in the chatbot just by uploading them. We were able to start operations immediately without spending time on setup." (IT System Company / Customer Success)

"I was surprised by the high accuracy of the responses. With just a little adjustment, it provided more accurate answers than expected." (Large Enterprise / System Manager)

About the FAQ Site Creation Service "faqrun"

"faqrun" is a search-based FAQ site creation tool that guides users to accurate answers. It allows for the creation, publication, analysis, and improvement of FAQ articles using a no-code approach, enabling the operation of "FAQs that are used" even with limited resources.

By enabling customers to find answers themselves before inquiries arise, it helps reduce the number of inquiries and improve the customer experience.

◾️ Key Features

Create, Publish, and Manage FAQs with No-Code for Anyone No specialized knowledge is required. Create FAQ articles with an intuitive editor and publish them immediately. Multiple FAQ sites can be managed centrally, and detailed permission settings are available, making it suitable for organizational use.

Drive Improvement Cycles with Data Analysis Visualize search keywords, viewing status, and resolution status to identify issues such as "keywords being searched for but no articles exist" or "articles being viewed but not leading to resolution." Improve FAQs based on data to increase self-service resolution rates.

Smooth Migration by Leveraging Existing FAQ Assets Supports migration from other tools and the transfer of previously accumulated FAQ articles and help content. Start operating an FAQ site in a short period while utilizing existing knowledge.

Create and Publish Sites for Free per Month Create and publish FAQ sites for free, lowering the implementation hurdle and allowing for immediate operation. It also supports the use of custom domains as needed, enabling full-scale operation as part of your company's website.

◾️ Voices from Beta Users

"The no-code and highly flexible editing capabilities are excellent. I feel that we can update and improve our FAQ site in-house without specialized knowledge." (Service Industry / System Manager)

"Organizing and managing knowledge by category will make it easier to find necessary information." (IT System Company / Customer Support)

"I found it to be a simple and easy-to-use service." (Service Industry / Representative)

"Being able to check searched keywords makes it easier to understand what customers are struggling with." (IT System Company / Customer Support)

Future Development

We plan to continue developing and enhancing various services to solve diverse challenges in inquiry handling. We are committed to creating products that comprehensively support customer support operations, from self-service assistance before inquiries arise to the efficiency of inquiry handling itself, and post-response analysis and improvement.

In addition, we will sequentially offer support services such as operational and business flow design consulting and help site construction代行 (outsourcing) to achieve inquiry reduction, supporting companies in building environments where they can achieve sustainable growth through technology and operational design, without relying on increased personnel.

▼ Click here for run Products

URL: https://run.basicinc.jp/

About Basic Inc.

Basic Inc. is an "AI Workflow Company" with the purpose of "solving business growth without relying on the number of people." Through its products such as "workrun," "ferret One," and "formrun," it redesigns corporate business processes and supports new ways of working where humans and AI collaborate.

Through the "run series," including the officially released "askrun" and "faqrun," we will support the efficiency of customer support operations, including inquiry handling.

formrun: A form creation tool that manages and operates tasks such as inquiries and sales responses starting from forms.

askrun: An AI chatbot tool that automates inquiry handling.

faqrun: An FAQ site creation tool that promotes user self-service and inquiry reduction.

workrun: A workflow tool that supports the design and automation of overall business processes.

bookrun: A scheduling tool that automates all scheduling and significantly reduces communication effort.

Company Name: Basic Inc.

Representative: Masaru Akiyama, Representative Director and President

Location: 2F Ichibancho MS Bldg., 1-17-6 Ichibancho, Chiyoda-ku, Tokyo 102-0082

Established: March 2004

Business Activities: Workflow Business / Front Office DX Business

URL: https://basicinc.jp/