BTM Launches "Tracis," a SaaS for Automating System Failure Investigations with Generative AI, First Implemented at Value Design

BTM Launches "Tracis," a SaaS for Automating System Failure Investigations with Generative AI, First Implemented at Value Design

BTM Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; President and CEO: Masanori Taguchi; hereinafter referred to as BTM) is pleased to announce the full-scale launch of its SaaS AI agent, "Tracis," which automates cause investigations during system failures using generative AI. As the first implementation, the service has been provided to Value Design Co., Ltd. (hereinafter referred to as Value Design).

　　

This service is positioned as a business that will drive significant growth in BTM's future sales and profits (a pillar of recurring revenue), and the company aims to capture market share by leveraging its unique customer base.

■ Background of Service Launch and the Rapidly Expanding "AIOps Market"

As systems become more complex, the burden on engineers to identify causes and restore systems during failures increases. Complex communication often occurs between various stakeholders, including sales, infrastructure, and application development teams, for each investigation, frequently requiring several hours to resolve.

Against this backdrop, the domestic market for "AIOps (AI for IT Operations)" and "operation automation," which use AI to support the automation and efficiency of IT operations, is projected to grow at an average annual rate of over 20% from approximately 8.6 billion yen in FY2024, exceeding 20 billion yen by FY2029, indicating extremely high growth potential (※).

■ Features of "Tracis" and Implementation Effects (Provided to Value Design)

This service is an AI agent that, by simply inputting a natural language query such as "What is the cause of customer number XX being unable to connect during the X o'clock hour?" on tools like Slack or Google Chat, autonomously accesses the AWS environment and databases, and automatically performs SQL generation, execution, and log analysis.

The implementation at Value Design has achieved the following effects:

1. No Specialized Skills Required
Non-engineers, such as sales personnel without AWS or SQL knowledge, can now instantly identify the cause themselves.

2. Dramatic Reduction in Investigation Time
Investigations that previously took several hours across different departments are now completed with a single chat exchange (a few minutes), significantly reducing the human resources required for investigations.

3. Reduced Burden on Engineers
By being freed from routine investigations, engineers can focus on core system improvements and advanced development tasks.

■ Endorsement from Value Design Co., Ltd.

As a company providing payment infrastructure to over 130,000 stores in Japan, we recognize that stable system operation and a rapid recovery system are extremely important elements supporting the reliability of our services.

However, responding to inquiries about system failures has been a challenge, as the initial investigation, including log extraction and confirmation with relevant parties, requires significant time and effort.

By utilizing "Tracis" provided by BTM Co., Ltd., we have been able to streamline log extraction and the initial stages of investigation, leading to a reduction in response lead time and operational burden.

We look forward to the future functional expansion and further advancement of the value provided by this service.

■ Future Outlook: Becoming a Pillar of Recurring Revenue

Leveraging the following strengths to their fullest, we will continue to build recurring revenue (monthly SaaS revenue) through "Tracis" and drive the company's overall profit growth.

1. Expanding Adoption through a Freemium Model

We will offer a "free version" with limited features, allowing users to experience the overwhelming cost-saving effects firsthand, and then guide them towards the monthly paid version (recurring SaaS) that offers full functionality. This business model lowers the barrier to adoption and facilitates customer acquisition.

2. Direct Sales Leveraging a Unique "Database of Development Companies Nationwide"

By directly approaching this unique asset, built through our IT engineering services and other endeavors, we can efficiently expand into the market using our "database of system development companies and peer companies nationwide."

3. Exploring Collaboration with Sakura Cloud

While this project utilizes AWS, BTM announced on August 29, 2025, a collaboration with Sakura Internet's Sakura Cloud...