ANA Adopts AI Role-Playing "Abatore" for Cabin Crew Service Training
AVITA Corporation's AI role-playing service "Abatore" has been introduced for the service training of All Nippon Airways (ANA) cabin attendants. ANA aims to promote DX and streamline human resource development, establishing a practical training environment independent of location and time. This is expected to improve the proficiency of new cabin attendants and enhance education quality.
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- 📰 Published: April 28, 2026 at 20:00
- 🔍 Collected: April 28, 2026 at 11:31
- 🤖 AI Analyzed: April 28, 2026 at 12:56 (1h 24m after Collected)
AVITA Corporation (Headquarters: Meguro-ku, Tokyo; Representative Director and CEO: Hiroshi Ishiguro; hereinafter "AVITA") is pleased to announce that its developed and provided AI role-playing service "Abatore" has been adopted for the training of cabin attendants (hereinafter "CA") at All Nippon Airways Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Juichi Hirasawa; hereinafter "ANA").
**Background of Introduction**
ANA faced demands for DX promotion aimed at improving customer experience value, nurturing human resources capable of flexibly responding to diverse customer needs, providing an efficient learning environment unfettered by location or time, and further enhancing the quality of education. To address these challenges, AVITA's "Abatore" was introduced as a solution to digitalize employee training and accelerate/streamline training.
**Details and Usage of Introduction**
Currently, "Abatore" has been introduced for the service training of new cabin attendants, and a learning environment that combines it with conventional practical training has been established.
* **Training Anytime, Anywhere**: "Abatore" AI role-playing enables a repetitive training environment accessible regardless of location or time.
* **Practical AI Role-Playing Tailored to Roles**: In addition to basic customer service and etiquette learning, AI role-playing is conducted according to service content, such as First Class and Business Class. Utilizing "Abatore"'s "Content Creation Function," original role-plays created by ANA are used in conjunction with role-plays created by AVITA.
**Expected Effects from "Abatore" Introduction**
**Improvement in Practical Proficiency and Efficiency of Education through AI Role-Playing**: "Abatore" is already being utilized by new CA trainees, with numerous autonomous training sessions conducted regardless of time or place. This allows instructors to focus on more individualized, specific, and advanced feedback, thereby further raising the overall quality of education.
**Early Skill Retention through AI Role-Playing**: Thorough repetitive learning of basic customer service and etiquette conversations through AI role-playing promotes the optimization of overall education.
**About AI Role-Playing Service "Abatore"**
"Abatore" is an AI role-playing service that utilizes avatars and AI to lead to results.
By having AI avatars play the role of customers, users can repeatedly conduct role-playing anytime, anywhere, without burdening the actual staff on site.
After the role-play, the AI automatically provides evaluation and improvement feedback, allowing users to autonomously enhance their skills while understanding their own skill levels.
Furthermore, by utilizing performance data such as practice counts and evaluation scores, it supports the organization of individual challenges, understanding proficiency levels, and optimizing training plans. This prevents inconsistencies in individualized guidance and leads to the organizational sharing and assetization of training know-how.
It also contributes to reducing the burden on education managers who previously spent a lot of time on role-playing responses, thereby improving the efficiency of overall training operations on site.
* Service Introduction Page: https://avita.co.jp/avatar-training
**Company Profile**
* **Name**: AVITA Corporation
* **Representative**: Hiroshi Ishiguro, Representative Director and CEO
* **Officers**: Shogo Nishiguchi, Director and Vice President COO/CFO; Shuji Hamaguchi, Outside Director
* **Location**: 1-8-1 Shimomeguro, Meguro-ku, Tokyo
* **Established**: June 2021
* **Business Activities**: Development of services utilizing avatars and AI (Avatar customer service "AVACOM", AI role-playing service "Abatore") / Marketing support utilizing avatars and AI / Development and provision of humanoid and physical AI
* **URL**: https://avita.co.jp/
**Background of Introduction**
ANA faced demands for DX promotion aimed at improving customer experience value, nurturing human resources capable of flexibly responding to diverse customer needs, providing an efficient learning environment unfettered by location or time, and further enhancing the quality of education. To address these challenges, AVITA's "Abatore" was introduced as a solution to digitalize employee training and accelerate/streamline training.
**Details and Usage of Introduction**
Currently, "Abatore" has been introduced for the service training of new cabin attendants, and a learning environment that combines it with conventional practical training has been established.
* **Training Anytime, Anywhere**: "Abatore" AI role-playing enables a repetitive training environment accessible regardless of location or time.
* **Practical AI Role-Playing Tailored to Roles**: In addition to basic customer service and etiquette learning, AI role-playing is conducted according to service content, such as First Class and Business Class. Utilizing "Abatore"'s "Content Creation Function," original role-plays created by ANA are used in conjunction with role-plays created by AVITA.
**Expected Effects from "Abatore" Introduction**
**Improvement in Practical Proficiency and Efficiency of Education through AI Role-Playing**: "Abatore" is already being utilized by new CA trainees, with numerous autonomous training sessions conducted regardless of time or place. This allows instructors to focus on more individualized, specific, and advanced feedback, thereby further raising the overall quality of education.
**Early Skill Retention through AI Role-Playing**: Thorough repetitive learning of basic customer service and etiquette conversations through AI role-playing promotes the optimization of overall education.
**About AI Role-Playing Service "Abatore"**
"Abatore" is an AI role-playing service that utilizes avatars and AI to lead to results.
By having AI avatars play the role of customers, users can repeatedly conduct role-playing anytime, anywhere, without burdening the actual staff on site.
After the role-play, the AI automatically provides evaluation and improvement feedback, allowing users to autonomously enhance their skills while understanding their own skill levels.
Furthermore, by utilizing performance data such as practice counts and evaluation scores, it supports the organization of individual challenges, understanding proficiency levels, and optimizing training plans. This prevents inconsistencies in individualized guidance and leads to the organizational sharing and assetization of training know-how.
It also contributes to reducing the burden on education managers who previously spent a lot of time on role-playing responses, thereby improving the efficiency of overall training operations on site.
* Service Introduction Page: https://avita.co.jp/avatar-training
**Company Profile**
* **Name**: AVITA Corporation
* **Representative**: Hiroshi Ishiguro, Representative Director and CEO
* **Officers**: Shogo Nishiguchi, Director and Vice President COO/CFO; Shuji Hamaguchi, Outside Director
* **Location**: 1-8-1 Shimomeguro, Meguro-ku, Tokyo
* **Established**: June 2021
* **Business Activities**: Development of services utilizing avatars and AI (Avatar customer service "AVACOM", AI role-playing service "Abatore") / Marketing support utilizing avatars and AI / Development and provision of humanoid and physical AI
* **URL**: https://avita.co.jp/