Autobacs Cars Ranked No. 1 in 2026 Oricon Customer Satisfaction Survey for Used Car Dealerships for 5th Consecutive Year

Autobacs Seven Co., Ltd. (Representative Director and President: Yugo Horii) is pleased to announce that 'Autobacs Cars' has been selected as the overall No. 1 for the fifth consecutive year in the 2026 Oricon Customer Satisfaction Survey for 'Used Car Dealerships' released by Oricon Inc. Combined with the top ranking in the 'Car Buying Company' category from the previous year, the company has achieved a 'double crown' for five consecutive years.

### Key Highlights - Autobacs Cars wins overall No. 1 in 'Used Car Dealership' for 5 consecutive years. - Ranked 1st in 6 out of 7 evaluation categories, including 'Ease of Store Access'. - Achieved the 'Double Crown' (Used Car Sales & Car Buying) for the 5th consecutive year.

The Oricon Customer Satisfaction Survey publishes rankings across various industries as an indicator for services and products that match consumer lifestyles. For the 'Used Car Dealership' ranking, users who have actually used the service within the past five years evaluated companies based on seven items: 'Ease of Store Access', 'Inventory Selection', 'Quality of Used Cars', 'Staff Customer Service', 'Price Satisfaction', 'Purchase Procedures', and 'After-sales Service'.

Autobacs Cars was ranked 1st in six of these categories, securing the overall top spot. This, following the October release of the 2025 ranking for 'Car Buying Companies', marks the 5th consecutive year of winning both major titles.

### About Autobacs Cars The Autobacs Group entered the used car business in 1996 and has been operating under the 'Autobacs Cars' brand since 2002. As of April 1, 2026, the service is provided at 419 locations. The hallmark of Autobacs Cars is the convenience of consulting about car sales and purchases at the same stores where customers already go for car supplies and inspections. We handle both new and used cars, offer discounts on car accessories upon purchase, and provide various loan and lease options tailored to customer lifestyles. Guided by our business philosophy of 'Honest Business', we will continue to support safe and secure car selection.

### 2026 Oricon Survey Results for Autobacs Cars **Used Car Dealership: Overall No. 1 (5th consecutive year)**

**Rankings by Category:** - Ease of Store Access: 1st (5 consecutive years) - Inventory Selection: 1st (5 consecutive years) - Quality of Used Cars: 1st (5 consecutive years) - Staff Customer Service: 1st (5 consecutive years) - Price Satisfaction: 1st (5 consecutive years) - Purchase Procedures: 2nd - After-sales Service: 1st (5 consecutive years)

### Survey Overview - Entity: oricon ME Inc. - Method: Internet survey - Sample size: 5,610 people - Period: Dec 2023, Dec 2024, and Dec 2025 - Target: Males and females aged 18–75 nationwide who purchased a used car in the past 5 years.

Under our purpose of 'Realizing traffic safety for society and rich lives for customers', we will continue to work on improving customer safety and convenience while addressing social issues through various businesses.