AUTOBACS CARS Selected as Overall No. 1 in 2026 Oricon Customer Satisfaction Survey for 'Used Car Dealers' for 5 Consecutive Years!!
AUTOBACS SEVEN announced that AUTOBACS CARS has ranked No.1 overall in the 2026 Oricon Customer Satisfaction Survey for 'Used Car Dealers' for the 5th consecutive year. Combined with the 'Car Purchase Company' category, it has achieved a dual crown for 5 years running.
📋 Article Processing Timeline
- 📰 Published: April 1, 2026 at 23:00
- 🔍 Collected: April 1, 2026 at 16:47
- 🤖 AI Analyzed: April 21, 2026 at 23:41 (486h 53m after Collected)
AUTOBACS SEVEN CO., LTD. (Representative Director and President: Yugo Horii) is pleased to announce that 'AUTOBACS CARS' has been selected as the overall No. 1 for the fifth consecutive year in the 2026 Oricon Customer Satisfaction Survey for 'Used Car Dealers' announced by Oricon Inc. Combined with last year's overall No. 1 in the 'Car Purchase Company' category, we have achieved the overall No. 1 in both surveys for five consecutive years.
Key Points!
- AUTOBACS CARS earned overall No. 1 in 'Used Car Dealers' for 5 consecutive years
- Ranked No. 1 in 6 out of 7 evaluation criteria, including 'Ease of using the store'
- Achieved 'dual crowns' for 5 consecutive years, together with the overall No. 1 in 'Car Purchase Company' selected in 2025
The 'Oricon Customer Satisfaction Survey' announces the customer satisfaction of services across various industries and business formats as an indicator for selecting services and products that match people's lifestyles.
In the 'Used Car Dealers' ranking, users who have actually used the service within the past five years were evaluated on the following seven items.
[7 Items]: 'Ease of using the store', 'Richness of used car lineup', 'Quality of used cars', 'Customer service skills of staff', 'Reasonableness of price', 'Purchase procedure', 'After-sales service'
AUTOBACS CARS was selected as No. 1 in six of these items, securing the overall No. 1 position for the fifth consecutive year.
As a result, combined with the overall No. 1 selection in the 2025 Oricon Customer Satisfaction Survey for 'Car Purchase Company' released in October last year, we have achieved dual crowns for five consecutive years.
[About AUTOBACS CARS]
The AUTOBACS Group entered the used car business in 1996 and has been developing car purchasing and sales as 'AUTOBACS CARS' since 2002. As of April 1, 2026, we provide services at 419 stores (including 415 co-located stores).
A major feature of AUTOBACS CARS is that customers can casually consult about selling or buying a car at the stores they normally use for car accessories or vehicle inspections. We handle both new and used cars, and upon purchase, we offer discounts on car accessories and can deliver cars with tires and interior/exterior parts already installed. We also prepare various loans and leases, allowing customers to choose payment methods that fit their lifestyles.
Based on our business philosophy of 'honest business', we will continue to support safe and secure used car selections.
Key Points!
- AUTOBACS CARS earned overall No. 1 in 'Used Car Dealers' for 5 consecutive years
- Ranked No. 1 in 6 out of 7 evaluation criteria, including 'Ease of using the store'
- Achieved 'dual crowns' for 5 consecutive years, together with the overall No. 1 in 'Car Purchase Company' selected in 2025
The 'Oricon Customer Satisfaction Survey' announces the customer satisfaction of services across various industries and business formats as an indicator for selecting services and products that match people's lifestyles.
In the 'Used Car Dealers' ranking, users who have actually used the service within the past five years were evaluated on the following seven items.
[7 Items]: 'Ease of using the store', 'Richness of used car lineup', 'Quality of used cars', 'Customer service skills of staff', 'Reasonableness of price', 'Purchase procedure', 'After-sales service'
AUTOBACS CARS was selected as No. 1 in six of these items, securing the overall No. 1 position for the fifth consecutive year.
As a result, combined with the overall No. 1 selection in the 2025 Oricon Customer Satisfaction Survey for 'Car Purchase Company' released in October last year, we have achieved dual crowns for five consecutive years.
[About AUTOBACS CARS]
The AUTOBACS Group entered the used car business in 1996 and has been developing car purchasing and sales as 'AUTOBACS CARS' since 2002. As of April 1, 2026, we provide services at 419 stores (including 415 co-located stores).
A major feature of AUTOBACS CARS is that customers can casually consult about selling or buying a car at the stores they normally use for car accessories or vehicle inspections. We handle both new and used cars, and upon purchase, we offer discounts on car accessories and can deliver cars with tires and interior/exterior parts already installed. We also prepare various loans and leases, allowing customers to choose payment methods that fit their lifestyles.
Based on our business philosophy of 'honest business', we will continue to support safe and secure used car selections.