Aurora Mobile Co., Ltd. (Headquarters: Chuo-ku, Tokyo; hereinafter Aurora Mobile), a global provider of customer engagement and marketing technology, is pleased to announce its participation in the **'10th AI EXPO TOKYO [Spring]'** to be held at Tokyo Big Sight from Wednesday, April 15 to Friday, April 17, 2026.

At this exhibition, centered around the AI-native integrated customer engagement platform '[EngageLab](https://www.engagelab.com/ja_JP?utm_source=Referral&utm_medium=PRT&utm_campaign=aiexpo)', we will unveil a **'Full Journey AI Engagement Ecosystem'** that resolves the labor shortages and channel fragmentation faced by Japanese companies.

■ Highlights of the Exhibition Booth (West 16-16): Three Main Solutions

### 1. Omnichannel Marketing Platform '[EngageLab](https://www.engagelab.com/ja_JP?utm_source=Referral&utm_medium=PRT&utm_campaign=aiexpo)' Integrates AppPush, SMS, WhatsApp, Email, etc., to achieve large-scale delivery in milliseconds. - Intuitive campaign design with a visual journey builder. - **1.4x higher delivery success rate than the industry standard and AI-optimized delivery algorithms.** We support the shift from passive notifications to 'interactive selling' optimized by AI.

### 2. AI Customer Support 'LiveDesk' Utilizing EngageLab's AI capabilities, it **automates up to 90% of inquiries**, reducing operational costs by up to 70%. - Features seamless handoff to human operators. We will unveil a next-generation support experience that resolves severe labor shortages while maintaining quality.

### 3. Frictionless Authentication & Security A stress-free authentication solution that combines enhanced security with an improved user experience. - Exhibits **OTP with a 99% success rate, Silent Auth, and AI-driven CAPTCHA**. We propose a secure and smooth customer contact point essential for the Web3 domain and global expansion.

■ Event Overview **Exhibition Name:** 10th AI EXPO TOKYO [Spring] (NexTech Week 2026)

FACT BOX

  • Source: PR TIMES
  • Category: Event
  • Products / services: EngageLab / LiveDesk