One in four people 'don't know their company's rules at all'! 2026 Latest Harassment and Compliance Awareness Survey based on 10,000 data points

Asmarq Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Shoichi Machida), which operates the total employee engagement service 'Humap,' released the latest 2026 report of its 'Harassment and Compliance Awareness Survey,' conducted among 10,000 employed individuals nationwide, on Friday, March 27th. *The survey was conducted from Thursday, January 22nd to Wednesday, January 28th, 2026.

Survey Results This survey is conducted annually as benchmark data for 'CHeck,' a corporate compliance and harassment prevention package. It publishes trends that can be interpreted from the comparison results and transitions over the past three years, starting from 2024.

Several years have passed since the Power Harassment Prevention Law (Revised Act on Comprehensive Promotion of Labor Policies) became mandatory for all companies in 2022, and 'measures' such as rule establishment and training have generally spread across many companies. However, there is concern that these measures are becoming 'formalized' in practice, remaining mere superficial adherence.

This survey, through extensive data from 10,000 individuals, visualized risks such as the 'loosening of discipline' within organizations and 'customer harassment' (kasuhara), which was newly added to the survey items.

Topics - 'Formalization' of countermeasures: A 'reversal phenomenon' where compliance evaluation scores improve, but awareness scores decline. - Approximately half of those who experienced power harassment cited 'it's useless no matter what I do, it won't be resolved' as the reason for doing nothing. This highlights a lack of trust in the effectiveness of measures. - The emergence of a new risk: 'Customer harassment'! The victimization rate reached 10%. - 35% feel that 'bad information from the field is not reaching upper management.' Poor communication is a potential risk that fosters compliance violations and harassment.

Download the survey results here

Pickups ■ Harassment Occurrence Status Q2. Have you witnessed or heard about harassment in the workplace in the past six months? (Select one)

In 2026, customer harassment, 'kasuhara,' which was newly added, was witnessed or heard by 10% of respondents, a result only 2 percentage points different from power harassment (12%).

The top reason for doing nothing even after experiencing kasuhara was 'I thought it was useless no matter what I did, it wouldn't be resolved,' suggesting that due to a trend favoring customers, upper management may not be adequately protecting frontline staff, or frontline staff may feel that 'the company won't protect us.'