Altius Link Adopts AI Role-Play Tool amptalk coach, Cutting New Operator Training Management Workload by About 80%

amptalk Inc., a company supporting sales transformation, announced that its AI role-play tool “amptalk coach” has been adopted by Altius Link, Inc., a provider of BPO services that comprehensively support corporate operations. The tool is being used at selected BPO sites to strengthen training for new operators and reduce management workload. Altius Link is using “amptalk coach” for new operator training. By systematizing training through technology, the company is moving away from training methods that depended on individual experience and intuition, while accelerating standardization across the organization. After implementation, in training programs for as many as 100 to 150 new operators, the confirmation and evaluation structure that previously required 13 to 14 people has been streamlined to just 2 to 3 people. This has reduced management workload by about 80% while improving basic skills. The background to the implementation was that Altius Link hires up to 100 to 150 new operators during peak periods for some BPO operations. Its previous training system faced several issues: insufficient management resources, paper-based role-play evaluations that had to be manually entered into Excel after work, and inconsistent training quality caused by human role-play sessions that were difficult to repeat according to each trainee’s learning pace. To solve these issues and achieve stable new-hire training in a short period while promoting DX at the workplace, the company introduced “amptalk coach.” The results include an approximately 80% reduction in management workload through AI-based automatic scoring and bulk data export; standardization and quality improvement by visualizing progress and understanding through shared evaluation criteria; and faster readiness of new staff by increasing output during classroom training and creating an environment where trainees can learn autonomously. The reasons for selecting “amptalk coach” included flexible on-site operation, allowing staff to quickly build scenarios and adjust evaluation criteria without relying on external vendors; improvement of AI literacy by giving frontline teams experience in using and designing AI; and a self-driven learning environment where new operators can practice with AI repeatedly at any time and at their own pace. Altius Link provides one-stop BPO services in Japan and overseas, covering front-office customer support, back-office operations, and IT services, with value creation through the fusion of people and digital technology at its core. The company operates in seven countries, mainly in Asia and North America, and contributes to advanced AI and digital operations as well as improved customer experience. “amptalk coach” enables companies to create sales role-play courses based on materials, talk scripts, and case studies used in real sales settings, and to configure them as training partners. Sales representatives can conduct realistic AI-based sales conversation role-plays according to target customer personas and negotiation scenarios. By having AI conduct role-play training, which is often difficult for managers to allocate time to, the tool provides an environment where new and junior employees can repeatedly learn on their own while significantly reducing managers’ training burden. amptalk’s mission is to “maximize the time people spend facing each other.” Through its call and meeting analysis tool “amptalk analysis” and AI role-play tool “amptalk coach,” the company turns daily sales conversation data into assets and supports sales enablement by helping sales organizations improve their capabilities.