Altius Link to Exhibit at "Call Center/CRM Demo & Conference 2026 in Osaka" on May 27-28

Altius Link Co., Ltd. (Location: Shibuya-ku, Tokyo; Representative Director and President: Masatoshi Natani; hereinafter "Altius Link") will exhibit at the "Call Center/CRM Demo & Conference 2026 in Osaka" to be held on Wednesday, May 27 and Thursday, May 28, 2026.

At our exhibition booth, we will demonstrate our all-in-one contact center solution "Altius ONE for Support," which is equipped with generative AI, as well as next-generation voice agents that support smooth customer interactions through voice and video.

In the case study and solution seminars, we will present two seminars: one on case studies of speech recognition tool utilization, and another on corporate communication strategies and channel design in anticipation of the "AI Agent Era."

If you have challenges related to contact center operations, please feel free to visit us.

Click here for event details and pre-registration.

"Call Center/CRM Demo & Conference 2026 in Osaka" Exhibition Overview

Dates

Wednesday, May 27 and Thursday, May 28, 2026, 10:00-17:00

Venue

MyDome Osaka

Click here for access methods: https://www.mydome.jp/organizer/access/

Exhibition Booth

3rd Floor, Exhibition Hall F / Booth No. 3F-15

Exhibition Content

All-in-one Contact Center Solution "Altius ONE for Support"

A contact center solution that provides all the necessary functions for contact centers and a data-driven process for problem-solving in one package. A platform that seamlessly supports everything from incoming calls to post-processing and data utilization.

"Voice Agent" that supports customer interactions with voice and video

Utilizes voice and camera to support customer service and customer support through natural conversations. A next-generation voice agent that smoothly assists with purchase procedures and various support using voice and video.

Participation Method

Pre-registration required, participation free

Click here to apply: https://crm.callcenter-japan.com/form/imj-event/cco2026/

Organizers

Rick Telecom Co., Ltd. Monthly Call Center Japan,

Informa Markets Japan Co., Ltd.

Official Website

https://www.callcenter-japan.com/osaka/

Seminar Overview

Lecture Title

How will customer support change? Learning how to create customer experience value in the AI agent era from consumer surveys and latest case studies

Date

Wednesday, May 27, 16:00-16:45

Lecture Venue

Venue J (J-07)

Content

Altius Link's annual research report "Communication Status between Companies and Customers" has reached its 8th year since its inception in 2018. As digitalization progresses and consumer literacy improves, the nature of customer support continues to change significantly. In this lecture, based on the results of a survey of 3,000 consumers, Altius Link, which operates one of Japan's largest contact centers, will discuss communication strategies and channel design that companies should address now.

Speakers

Reiko Yomogida, Manager, Marketing Strategy Department, Sales Promotion Division, CX² Sales Headquarters

Toshiki Tamura, General Manager, Planning and Development Department 1, Service Headquarters

Lecture Title

—Don't let speech recognition end with mere transcription!—

New employee training changes, quality becomes visible: Speech recognition × Generative AI changes the field

Date

Thursday, May 28, 16:00-16:45

Lecture Venue

Venue J (J-17)

Content

Speech recognition technology is a powerful tool for not only transcribing call content but also for providing feedback on response quality and efficiently and effectively training new employees. In this seminar, a center manager with approximately 20 years of industry experience will explain practical application methods based on specific case studies from training sites. In the latter part, specific methods for further utilizing speech recognition results, such as summarizing call texts with generative AI, analyzing call reasons, and collecting VOC (Voice of Customer), will be introduced.

Speakers

Mitsuyoshi Kimura, Manager, 2nd Unit, Service 3 Department, CC 5th Headquarters, CX²-CC Business Headquarters

Yasushi Kamata, Deputy Unit Leader, Development 2 Unit, Service Development 1 Department, Planning and Development Department 1, Service Headquarters

Click here for event details and pre-registration.