Altius Link to Speak at "Superstream: AI Strategy - Designing for Real-World Uncertainty" on May 14 (Thursday)
Altius Link will speak at the "Superstream: AI Strategy" online event hosted by O'Reilly Japan on May 14. They will introduce their initiatives on AI utilization for VoC extraction in contact centers and share the importance of collaborating with AI.
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- 📰 Published: May 11, 2026 at 20:02
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Altius Link Inc. (Headquarters: Shibuya-ku, Tokyo; Representative Director and President: Masatoshi Natani; hereinafter, "the Company") will speak on May 14 (Thursday) at the online event "Superstream" hosted by O'Reilly Japan Inc. This event, themed "AI Strategy," will be held in Japanese for the first time.
The Company will participate in a session on "AI Utilization for VoC (Voice of Customer) Extraction in Contact Centers" and introduce its initiatives using listening AI. This session will be held within the online event, so please join us. Furthermore, a paper related to this initiative has been accepted for the "2026 Annual Conference of the Japanese Society for Artificial Intelligence" and is scheduled to be presented on Monday, June 8, 2026.
Click here for details.
Superstream: AI Strategy Overview
The advent of AI has brought about significant transformations in information systems and the software industry, and its impact is extending beyond electronic devices to real-world businesses. Through initiatives on AI utilization for real-world challenges, we will share insights and strategies for dealing with uncertain problems.
Date
May 14, 2026 (Thursday) 13:00-15:00
Title
Superstream: AI Strategy - Designing for Real-World Uncertainty
Organizer
O'Reilly Japan Inc.
How to Apply
■ For Registered O'Reilly Learning Platform Users
- Sign in to the O'Reilly Learning Platform.
- Access the event page and click the [Sign up!] button to register.
Even if you are not registered with the O'Reilly Learning Platform, you can participate in this event. Please follow the steps below to register and participate.
■ For Unregistered O'Reilly Learning Platform Users
- Access the event registration page.
- Click the [Sign up for free!] button.
- Enter the required information and register to participate.
Speaker Session Overview
Theme
AI Utilization for VoC Extraction in Contact Centers
Content
We will share the realities of AI utilization based on our experience with PoC projects using actual data in contact centers. Focusing on voice logs and VoC, we will touch upon expectations for AI, the actual situation of real data, and trial-and-error in AI utilization before and after the advent of LLMs. Furthermore, we will share the importance of "solving with AI" rather than "solving by AI."
Speakers
- Takahito Sawaguchi, General Manager, Service Planning 1st Department, Planning & Development 1st Division, Service Management Headquarters
- Yoshiaki Tanaka, Development 1st Unit, Service Development 1st Department, Planning & Development 1st Division, Service Management Headquarters
About Altius Link Inc.
Altius Link, with value creation through the fusion of people and digital as its core, provides one-stop BPO services domestically and internationally, comprehensively supporting corporate activities from front office, including customer support, to back office and IT domains. Operating in 7 countries, primarily in Asia and North America, the company contributes to advanced operations and the creation of new value leading to CX improvement through collaboration with various partner companies, driven by AI x digital.
As a "Total CX² Design Company," we holistically achieve two CXs: improving Customer Experience and Corporate Transformation, supporting the medium- to long-term business growth of companies.
Under our purpose, "Making connections stronger, more beautiful, and more interesting," we aim to enrich the connections between people, companies, and society, and contribute to the sustainable development of society together with our client companies.
- Location: Odakyu Southern Tower, 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583
- Established: May 1996 (Altius Link launched September 1, 2023)
- Representative: Masatoshi Natani, Representative Director and President
- Capital: 100 million JPY
- Business Activities:
① Customer Success Services
② Contact Center Services
③ Business Outsourcing Services
④ Corporate Outsourcing Services
⑤ IT Outsourcing Services
⑥ Global Services
⑦ Provision of services such as temporary staffing, insurance agency, and telegrams
- Company URL: https://www.altius-link.com/
- Service URL: https://www.services.altius-link.com/
- Product names and company names mentioned in this press release are trademarks or registered trademarks of their respective companies.
◎ Inquiries
Altius Link Inc. Company Information
https://prtimes
Keywords:
The Company will participate in a session on "AI Utilization for VoC (Voice of Customer) Extraction in Contact Centers" and introduce its initiatives using listening AI. This session will be held within the online event, so please join us. Furthermore, a paper related to this initiative has been accepted for the "2026 Annual Conference of the Japanese Society for Artificial Intelligence" and is scheduled to be presented on Monday, June 8, 2026.
Click here for details.
Superstream: AI Strategy Overview
The advent of AI has brought about significant transformations in information systems and the software industry, and its impact is extending beyond electronic devices to real-world businesses. Through initiatives on AI utilization for real-world challenges, we will share insights and strategies for dealing with uncertain problems.
Date
May 14, 2026 (Thursday) 13:00-15:00
Title
Superstream: AI Strategy - Designing for Real-World Uncertainty
Organizer
O'Reilly Japan Inc.
How to Apply
■ For Registered O'Reilly Learning Platform Users
- Sign in to the O'Reilly Learning Platform.
- Access the event page and click the [Sign up!] button to register.
Even if you are not registered with the O'Reilly Learning Platform, you can participate in this event. Please follow the steps below to register and participate.
■ For Unregistered O'Reilly Learning Platform Users
- Access the event registration page.
- Click the [Sign up for free!] button.
- Enter the required information and register to participate.
Speaker Session Overview
Theme
AI Utilization for VoC Extraction in Contact Centers
Content
We will share the realities of AI utilization based on our experience with PoC projects using actual data in contact centers. Focusing on voice logs and VoC, we will touch upon expectations for AI, the actual situation of real data, and trial-and-error in AI utilization before and after the advent of LLMs. Furthermore, we will share the importance of "solving with AI" rather than "solving by AI."
Speakers
- Takahito Sawaguchi, General Manager, Service Planning 1st Department, Planning & Development 1st Division, Service Management Headquarters
- Yoshiaki Tanaka, Development 1st Unit, Service Development 1st Department, Planning & Development 1st Division, Service Management Headquarters
About Altius Link Inc.
Altius Link, with value creation through the fusion of people and digital as its core, provides one-stop BPO services domestically and internationally, comprehensively supporting corporate activities from front office, including customer support, to back office and IT domains. Operating in 7 countries, primarily in Asia and North America, the company contributes to advanced operations and the creation of new value leading to CX improvement through collaboration with various partner companies, driven by AI x digital.
As a "Total CX² Design Company," we holistically achieve two CXs: improving Customer Experience and Corporate Transformation, supporting the medium- to long-term business growth of companies.
Under our purpose, "Making connections stronger, more beautiful, and more interesting," we aim to enrich the connections between people, companies, and society, and contribute to the sustainable development of society together with our client companies.
- Location: Odakyu Southern Tower, 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583
- Established: May 1996 (Altius Link launched September 1, 2023)
- Representative: Masatoshi Natani, Representative Director and President
- Capital: 100 million JPY
- Business Activities:
① Customer Success Services
② Contact Center Services
③ Business Outsourcing Services
④ Corporate Outsourcing Services
⑤ IT Outsourcing Services
⑥ Global Services
⑦ Provision of services such as temporary staffing, insurance agency, and telegrams
- Company URL: https://www.altius-link.com/
- Service URL: https://www.services.altius-link.com/
- Product names and company names mentioned in this press release are trademarks or registered trademarks of their respective companies.
◎ Inquiries
Altius Link Inc. Company Information
https://prtimes
Keywords: