Altius Link Visualizes Approximately 4,900 DX Human Resources Based on AI Utilization – FY2025 Certification Results for DX Human Resource Certification System Released
Altius Link has visualized approximately 4,900 DX human resources in FY2025 through its DX Human Resource Certification System, which is based on AI utilization. This is part of a company-wide DX strategy under its medium-term management plan, promoting the development and utilization of human resources who can leverage digital technologies, including generative AI, in their work.
📋 Article Processing Timeline
- 📰 Published: April 30, 2026 at 20:11
- 🔍 Collected: April 30, 2026 at 11:31
- 🤖 AI Analyzed: April 30, 2026 at 11:57 (25 min after Collected)
Altius Link Inc. (Headquarters: Shibuya-ku, Tokyo; President and Representative Director: Masatoshi Natani; hereinafter, "the Company") is promoting a company-wide DX strategy under its medium-term management plan, which envisions the realization of its new vision, "Total CX² Design Company." As one of its key initiatives, the Company has positioned a human resource strategy based on AI utilization and is advancing company-wide efforts.
As part of these efforts, the Company operates a "DX Human Resource Certification System," and through the certification results for FY2025, it has now visualized thousands of DX human resources who meet certain criteria. This certification system is designed to systematically identify and utilize human resources who can leverage digital technologies, including generative AI, in their work to drive continuous business improvement and quality enhancement.
AI Utilization Human Resource Strategy and DX Human Resource Certification System Based on the Medium-Term Management Plan
Based on its medium-term management plan, the Company is advancing business transformation, centered on shifting from traditional labor-intensive BPO to a business provision and operation model that assumes the use of digital technology and AI. To achieve this, it is considered essential to systematically develop human resources who can utilize generative AI on-site to improve productivity, stabilize quality, and enhance operational sophistication in contact centers and back-office operations, not just through technology alone.
The Company has established a DX human resource development system targeting all employees, regardless of their position, starting from its human resource development policy, and is progressively visualizing human resources. The DX Human Resource Certification System is a system for organizing and visualizing DX human resources in stages based on this development system.
Regarding generative AI utilization, the Company has also organized a framework for development and visualization that assumes the integration of generative AI into operations and continuous improvement cycles, emphasizing initiatives that go beyond merely being "able to use generative AI."
In conjunction, a Generative AI Promotion Conference, involving management, DX, operations, and IT departments, has been established to build a company-wide promotion system based on three pillars: promotion of utilization, infrastructure and governance, and skill visualization and education.
Internally, the Company has established a work environment where approximately 10,000 employees can use generative AI tools such as ChatGPT, Copilot, and ELYZA Works, and is progressing with implementation in multiple operations, including knowledge utilization and training areas. Furthermore, at operational sites, the AI role-playing tool "amptalk coach" has been introduced, and efforts are being made to enhance training methods based on generative AI.
Overview of the DX Human Resource Certification System – Defining Human Resources Capable of Integrating AI and Digital Utilization into Operations in Three Stages
The DX Human Resource Certification System defines DX human resources in the following three stages:
- DX Basic Human Resources
Human resources who understand the necessity of DX, basic knowledge of data and digital technology, and can act with a DX perspective and digital utilization antenna in their own work.
- DX Utilization/Promotion Human Resources
Human resources who propose new businesses and drive business reforms using digital technology, and who can leverage their digital knowledge related to DX to implement and deploy it into business processes.
- DX Strategy Human Resources
Human resources who lead company-wide DX promotion, not limited to their own organization, envisioning the realization of DX and driving and executing initiatives to establish corporate competitive advantage.
For the certification of DX Utilization/Promotion Human Resources, emphasis is placed not merely on the presence or absence of knowledge, but on practical initiatives and achievements in areas such as organizing business challenges, proposing improvements, introducing and utilizing digital tools, and verifying effects.
This aims to progressively identify and develop human resources who can integrate AI and digital technology into their work and execute improvements, going beyond merely "understanding" them.
FY2025 Certification Results
In FY2025, the following human resources were certified under the DX Human Resource Certification System:
- DX Basic Human Resources: 3,124 people *Target: Core staff (general positions)
- DX Utilization/Promotion Human Resources: Promotion personnel/475 people, Utilization personnel/1,273 people *Target: All employees
Through these efforts, the Company is establishing a system that can stably support business improvement and DX promotion based on AI and digital utilization, both in daily operations and at business sites.
Furthermore, for DX Strategy Human Resources who lead DX across organizations, a phased expansion of certification is planned from FY2026 onwards.
Moving forward, the Company will continue to promote the visualization, practical application, and accumulation of knowledge of AI-driven human resources, in conjunction with its medium-term management plan and human resource strategy.
By connecting the practical knowledge gained internally and on-site to operation design and service sophistication, the Company will drive the evolution of CX and BPO services integrated with AI.
Altius Link Inc.
Altius Link provides one-stop BPO services both domestically and internationally, comprehensively supporting corporate activities from front office, including customer response, to back office and IT domains, with value creation through human-digital fusion at its core. Asia and North America are key regions.
As part of these efforts, the Company operates a "DX Human Resource Certification System," and through the certification results for FY2025, it has now visualized thousands of DX human resources who meet certain criteria. This certification system is designed to systematically identify and utilize human resources who can leverage digital technologies, including generative AI, in their work to drive continuous business improvement and quality enhancement.
AI Utilization Human Resource Strategy and DX Human Resource Certification System Based on the Medium-Term Management Plan
Based on its medium-term management plan, the Company is advancing business transformation, centered on shifting from traditional labor-intensive BPO to a business provision and operation model that assumes the use of digital technology and AI. To achieve this, it is considered essential to systematically develop human resources who can utilize generative AI on-site to improve productivity, stabilize quality, and enhance operational sophistication in contact centers and back-office operations, not just through technology alone.
The Company has established a DX human resource development system targeting all employees, regardless of their position, starting from its human resource development policy, and is progressively visualizing human resources. The DX Human Resource Certification System is a system for organizing and visualizing DX human resources in stages based on this development system.
Regarding generative AI utilization, the Company has also organized a framework for development and visualization that assumes the integration of generative AI into operations and continuous improvement cycles, emphasizing initiatives that go beyond merely being "able to use generative AI."
In conjunction, a Generative AI Promotion Conference, involving management, DX, operations, and IT departments, has been established to build a company-wide promotion system based on three pillars: promotion of utilization, infrastructure and governance, and skill visualization and education.
Internally, the Company has established a work environment where approximately 10,000 employees can use generative AI tools such as ChatGPT, Copilot, and ELYZA Works, and is progressing with implementation in multiple operations, including knowledge utilization and training areas. Furthermore, at operational sites, the AI role-playing tool "amptalk coach" has been introduced, and efforts are being made to enhance training methods based on generative AI.
Overview of the DX Human Resource Certification System – Defining Human Resources Capable of Integrating AI and Digital Utilization into Operations in Three Stages
The DX Human Resource Certification System defines DX human resources in the following three stages:
- DX Basic Human Resources
Human resources who understand the necessity of DX, basic knowledge of data and digital technology, and can act with a DX perspective and digital utilization antenna in their own work.
- DX Utilization/Promotion Human Resources
Human resources who propose new businesses and drive business reforms using digital technology, and who can leverage their digital knowledge related to DX to implement and deploy it into business processes.
- DX Strategy Human Resources
Human resources who lead company-wide DX promotion, not limited to their own organization, envisioning the realization of DX and driving and executing initiatives to establish corporate competitive advantage.
For the certification of DX Utilization/Promotion Human Resources, emphasis is placed not merely on the presence or absence of knowledge, but on practical initiatives and achievements in areas such as organizing business challenges, proposing improvements, introducing and utilizing digital tools, and verifying effects.
This aims to progressively identify and develop human resources who can integrate AI and digital technology into their work and execute improvements, going beyond merely "understanding" them.
FY2025 Certification Results
In FY2025, the following human resources were certified under the DX Human Resource Certification System:
- DX Basic Human Resources: 3,124 people *Target: Core staff (general positions)
- DX Utilization/Promotion Human Resources: Promotion personnel/475 people, Utilization personnel/1,273 people *Target: All employees
Through these efforts, the Company is establishing a system that can stably support business improvement and DX promotion based on AI and digital utilization, both in daily operations and at business sites.
Furthermore, for DX Strategy Human Resources who lead DX across organizations, a phased expansion of certification is planned from FY2026 onwards.
Moving forward, the Company will continue to promote the visualization, practical application, and accumulation of knowledge of AI-driven human resources, in conjunction with its medium-term management plan and human resource strategy.
By connecting the practical knowledge gained internally and on-site to operation design and service sophistication, the Company will drive the evolution of CX and BPO services integrated with AI.
Altius Link Inc.
Altius Link provides one-stop BPO services both domestically and internationally, comprehensively supporting corporate activities from front office, including customer response, to back office and IT domains, with value creation through human-digital fusion at its core. Asia and North America are key regions.