Altius Link Certified as Zendesk's Top-Tier 'Premier' Partner – First Premier Certification for a Domestic BPO Vendor in Japan
Altius Link has been certified as a 'Premier' partner, the highest rank in Zendesk's partner program. This marks the first Premier certification for a domestic BPO vendor in Japan, recognizing their achievements in enhancing customer experience through their BPO partnership with Zendesk.
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- 📰 Published: April 23, 2026 at 20:01
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Altius Link Inc. (Headquarters: Shibuya-ku, Tokyo; Representative Director and President: Masatoshi Natani; hereinafter, "the Company") has been certified as a "Premier" partner, the highest rank in the partner program of Zendesk Inc. (hereinafter, "Zendesk"), which provides customer service platforms.
This certification is the first Premier certification for a BPO* vendor in Japan.
*BPO: Abbreviation for Business Process Outsourcing
Premier certification is the highest rank in the Zendesk partner program, awarded to partners who comprehensively meet multiple evaluation criteria set by Zendesk, including annual sales performance, acquisition of Zendesk certifications, and implementation/operation support systems. The Company achieved this certification by fulfilling these conditions.
The Company and Zendesk signed Japan's first BPO partner agreement for Zendesk in 2024, and have been providing services that integrate Zendesk's cloud-based customer service solution into the Company's BPO operations.
Specifically, to reduce information fragmentation and the effort required for customer interactions, we have incorporated consistent support utilizing inquiry history and various data into our BPO operations. This has led to the design of operations that facilitate low-burden communication for customers and realize personalized Customer Experience (CX) value.
Through these initiatives, we have aimed to achieve "optimal customer service that fosters consumer loyalty towards companies." In our comprehensive BPO services, which span from front office to back office and IT domains, we have promoted operational design, operation support, and business sophistication utilizing Zendesk.
We believe that this Premier certification is a recognition of these series of initiatives and achievements.
The Company will continue to leverage its partnership with Zendesk to stabilize and enhance the operational quality of its BPO business, and to create value that contributes to the business and growth of its client companies.
About Zendesk
Zendesk aims to create a world where everyone can enjoy excellent support services. As a leader in AI-powered support services, Zendesk enables companies to quickly, smartly, and optimally provide customer experiences and employee services. Zendesk's platform specializes in support services, integrating AI agents, automation, and human insight to enable seamless interactions. Zendesk's technology is designed to enhance services, making them intuitive, responsive, and effective. By providing solutions that are easy to use, scalable, and deliver immediate results, Zendesk strengthens corporate relationships, improves efficiency, and supports growth.
Learn more here.
About Altius Link Inc.
Altius Link, with value creation through human-digital fusion at its core, provides one-stop BPO services both domestically and internationally, comprehensively supporting corporate activities from front office, including customer interactions, to back office and IT domains. Operating in seven countries, primarily in Asia and North America, we contribute to the creation of new value leading to operational advancement and CX improvement driven by AI x digital, through collaboration with diverse partner companies.
As a "Total CX² Design Company" that designs all connections between companies and customers, we holistically achieve two CXs: Customer Experience improvement and Corporate Transformation, thereby supporting the medium-to-long-term business growth of our client companies.
Under our purpose, "To make those connections stronger, more beautiful, and more interesting," we aim to enrich connections between people, companies, and society, and contribute to the sustainable development of society together with our client companies.
・Location: Odakyu Southern Tower, 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583
・Established: May 1996 (Altius Link launched September 1, 2023)
・Representative: Masatoshi Natani, Representative Director and President
・Capital: 100 million yen
・Business Activities:
① Customer Success Services
② Contact Center Services
③ Business Outsourcing Services
④ Corporate Outsourcing Services
⑤ IT Outsourcing Services
⑥ Global Services
⑦ Staffing, insurance agency, telegram services, etc.
・Company URL: https://www.altius-link.com/
・Service URL: https://www.s
This certification is the first Premier certification for a BPO* vendor in Japan.
*BPO: Abbreviation for Business Process Outsourcing
Premier certification is the highest rank in the Zendesk partner program, awarded to partners who comprehensively meet multiple evaluation criteria set by Zendesk, including annual sales performance, acquisition of Zendesk certifications, and implementation/operation support systems. The Company achieved this certification by fulfilling these conditions.
The Company and Zendesk signed Japan's first BPO partner agreement for Zendesk in 2024, and have been providing services that integrate Zendesk's cloud-based customer service solution into the Company's BPO operations.
Specifically, to reduce information fragmentation and the effort required for customer interactions, we have incorporated consistent support utilizing inquiry history and various data into our BPO operations. This has led to the design of operations that facilitate low-burden communication for customers and realize personalized Customer Experience (CX) value.
Through these initiatives, we have aimed to achieve "optimal customer service that fosters consumer loyalty towards companies." In our comprehensive BPO services, which span from front office to back office and IT domains, we have promoted operational design, operation support, and business sophistication utilizing Zendesk.
We believe that this Premier certification is a recognition of these series of initiatives and achievements.
The Company will continue to leverage its partnership with Zendesk to stabilize and enhance the operational quality of its BPO business, and to create value that contributes to the business and growth of its client companies.
About Zendesk
Zendesk aims to create a world where everyone can enjoy excellent support services. As a leader in AI-powered support services, Zendesk enables companies to quickly, smartly, and optimally provide customer experiences and employee services. Zendesk's platform specializes in support services, integrating AI agents, automation, and human insight to enable seamless interactions. Zendesk's technology is designed to enhance services, making them intuitive, responsive, and effective. By providing solutions that are easy to use, scalable, and deliver immediate results, Zendesk strengthens corporate relationships, improves efficiency, and supports growth.
Learn more here.
About Altius Link Inc.
Altius Link, with value creation through human-digital fusion at its core, provides one-stop BPO services both domestically and internationally, comprehensively supporting corporate activities from front office, including customer interactions, to back office and IT domains. Operating in seven countries, primarily in Asia and North America, we contribute to the creation of new value leading to operational advancement and CX improvement driven by AI x digital, through collaboration with diverse partner companies.
As a "Total CX² Design Company" that designs all connections between companies and customers, we holistically achieve two CXs: Customer Experience improvement and Corporate Transformation, thereby supporting the medium-to-long-term business growth of our client companies.
Under our purpose, "To make those connections stronger, more beautiful, and more interesting," we aim to enrich connections between people, companies, and society, and contribute to the sustainable development of society together with our client companies.
・Location: Odakyu Southern Tower, 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583
・Established: May 1996 (Altius Link launched September 1, 2023)
・Representative: Masatoshi Natani, Representative Director and President
・Capital: 100 million yen
・Business Activities:
① Customer Success Services
② Contact Center Services
③ Business Outsourcing Services
④ Corporate Outsourcing Services
⑤ IT Outsourcing Services
⑥ Global Services
⑦ Staffing, insurance agency, telegram services, etc.
・Company URL: https://www.altius-link.com/
・Service URL: https://www.s