Altius Link Publishes Case Study with QTnet: Aiming for Zero Mistakes and a 95% Reduction in Back-Office Operation Hours
Altius Link Inc. released a case study of successfully utilizing RPA for QTnet Inc.'s back-office operations. They achieved a 95% reduction in working hours and a near-zero mistake rate of 0.0002%.
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- 📰 Published: April 14, 2026 at 20:02
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Altius Link Inc. (Location: Shibuya-ku, Tokyo, President and CEO: Masatoshi Natani, hereinafter Altius Link) has published a successful case study involving back-office operations for QTnet Inc. (Head office: Fukuoka City, President and CEO: Yoshio Ogura, hereinafter QTnet). By utilizing RPA, they achieved a 95% reduction in working hours and a response quality approaching zero mistakes (0.0002% error rate).
Background and Challenges
In QTnet's billing-related operations, achieving both an improvement in work quality and a reduction in operational costs had become a challenge due to an increase in subscribers and service expansion. Furthermore, because operations were highly dependent on specific individuals, there was a strong need to 'relieve operational workload' and 'standardize operations' so that anyone could execute tasks with uniform quality.
Project Results and Key Points: Achieving Both a 95% Reduction in Hours and High Operational Quality Through RPA
We automated 46 tasks within the billing process using RPA. Among these, for the 12 tasks initiated under the '3-Year Productivity Improvement Project' that began in 2024, we were able to reduce working hours by 95%. Combined with operational revisions, we reduced total working time by 9,344 hours over six months, resulting in significant operational efficiency. The main targeted tasks were registration and modification operations related to customer billing, an area requiring high accuracy due to complex condition settings such as combining options or applying discounts depending on the application details. By eliminating human error via RPA, we achieved a quality approaching 'zero mistakes'.
The case study introduces even more detailed information, so please take a read.
Altius Link will continue to collaborate with QTnet to improve quality and operations. Moving forward, by combining technologies such as generative AI with operational expertise, we will provide back-office operations equipped with even greater accuracy, efficiency, and flexibility.
In addition, through the utilization of the latest technology and advanced human operations, our company will continue contributing to the business growth and corporate value enhancement of our client companies.
◎ Related Information
- 'Back Office Services' service page: https://www.services.altius-link.com/services/backoffice/backoffice/
- QTnet Case Study: Enhancing touchpoints and achieving customer self-resolution and response efficiency through the design of AI chatbots, human chats, and web pathways: https://www.services.altius-link.com/case/qtnet/
Altius Link Inc.
With value creation through the fusion of humans and digital technology at its core, Altius Link provides one-stop, comprehensive BPO services domestically and internationally that support corporate activities, ranging from front-office customer support to back-office and IT domains. Operating in 7 countries primarily in Asia and North America, we contribute to the creation of new value that leads to advanced operations and improved CX triggered by AI x Digital, in collaboration with diverse partner companies.
As a 'Total CX² Design Company' that designs all connections between companies and their customers, we comprehensively realize two types of CX: improving Customer Experience and Corporate Transformation, supporting the medium-to-long-term business growth of companies.
Under our purpose, 'Making those connections stronger, more beautiful, and more interesting,' we will enrich the connections between people, companies, and society, and contribute to the sustainable development of society alongside our client companies.
- Location: Odakyu Southern Tower, 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583
- Established: May 1996 (Altius Link launched September 1, 2023)
- Representative: Masatoshi Natani, President and CEO
- Capital: 100 million yen
- Business Description:
1. Customer Success Services
2. Contact Center Services
3. Business Outsourcing Services
4. Corporate Outsourcing Services
5. IT Outsourcing Services
6. Global Services
7. Provision of services such as temporary staffing, insurance agency, and telegrams
- Corporate URL: https://www.altius-link.com/
- Service URL: https://www.services.altius-link.com/
- Product names, company names, etc., in the text of this release are trademarks or
Background and Challenges
In QTnet's billing-related operations, achieving both an improvement in work quality and a reduction in operational costs had become a challenge due to an increase in subscribers and service expansion. Furthermore, because operations were highly dependent on specific individuals, there was a strong need to 'relieve operational workload' and 'standardize operations' so that anyone could execute tasks with uniform quality.
Project Results and Key Points: Achieving Both a 95% Reduction in Hours and High Operational Quality Through RPA
We automated 46 tasks within the billing process using RPA. Among these, for the 12 tasks initiated under the '3-Year Productivity Improvement Project' that began in 2024, we were able to reduce working hours by 95%. Combined with operational revisions, we reduced total working time by 9,344 hours over six months, resulting in significant operational efficiency. The main targeted tasks were registration and modification operations related to customer billing, an area requiring high accuracy due to complex condition settings such as combining options or applying discounts depending on the application details. By eliminating human error via RPA, we achieved a quality approaching 'zero mistakes'.
The case study introduces even more detailed information, so please take a read.
Altius Link will continue to collaborate with QTnet to improve quality and operations. Moving forward, by combining technologies such as generative AI with operational expertise, we will provide back-office operations equipped with even greater accuracy, efficiency, and flexibility.
In addition, through the utilization of the latest technology and advanced human operations, our company will continue contributing to the business growth and corporate value enhancement of our client companies.
◎ Related Information
- 'Back Office Services' service page: https://www.services.altius-link.com/services/backoffice/backoffice/
- QTnet Case Study: Enhancing touchpoints and achieving customer self-resolution and response efficiency through the design of AI chatbots, human chats, and web pathways: https://www.services.altius-link.com/case/qtnet/
Altius Link Inc.
With value creation through the fusion of humans and digital technology at its core, Altius Link provides one-stop, comprehensive BPO services domestically and internationally that support corporate activities, ranging from front-office customer support to back-office and IT domains. Operating in 7 countries primarily in Asia and North America, we contribute to the creation of new value that leads to advanced operations and improved CX triggered by AI x Digital, in collaboration with diverse partner companies.
As a 'Total CX² Design Company' that designs all connections between companies and their customers, we comprehensively realize two types of CX: improving Customer Experience and Corporate Transformation, supporting the medium-to-long-term business growth of companies.
Under our purpose, 'Making those connections stronger, more beautiful, and more interesting,' we will enrich the connections between people, companies, and society, and contribute to the sustainable development of society alongside our client companies.
- Location: Odakyu Southern Tower, 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583
- Established: May 1996 (Altius Link launched September 1, 2023)
- Representative: Masatoshi Natani, President and CEO
- Capital: 100 million yen
- Business Description:
1. Customer Success Services
2. Contact Center Services
3. Business Outsourcing Services
4. Corporate Outsourcing Services
5. IT Outsourcing Services
6. Global Services
7. Provision of services such as temporary staffing, insurance agency, and telegrams
- Corporate URL: https://www.altius-link.com/
- Service URL: https://www.services.altius-link.com/
- Product names, company names, etc., in the text of this release are trademarks or