【Broad WiMAX】Broad WiMAX Launches Site Visualizing Real User Feedback
Link Life Inc. has launched a specialized website for its mobile Wi-Fi service, "Broad WiMAX," visualizing user satisfaction and reviews based on surveys of customers within their first month of service.
📋 Article Processing Timeline
- 📰 Published: May 26, 2026 at 21:00
- 🔍 Collected: May 26, 2026 at 12:31
- 🤖 AI Analyzed: May 26, 2026 at 13:20 (48 min after Collected)
Link Life Inc. (Representative Director: Akihiro Oda, Head Office: Shinagawa, Tokyo), a group company of ALL CONNECT Inc. (Representative Director: Kota Iwai, Head Office: Fukui City, Fukui), has released a new website for its "Broad WiMAX" service that visualizes real evaluations and feedback from customers.
Based on surveys conducted among users within their first month of starting the service, the site translates user evaluations into numerical metrics and publishes actual customer testimonials. This allows potential customers to verify key service points through the voices of current users.
Website URL: https://wimax-broad.jp/reviews
■ About the Site
The site features two main sections: "Satisfaction at a Glance" (numerical metrics) and "Customer Reviews & Feedback."
"Satisfaction at a Glance" uses survey results from users in their first month to provide numerical rankings for categories like "ease of application," "data capacity," and "connection speed."
"Customer Reviews & Feedback" publishes direct comments from users, providing a more concrete understanding of actual service usage.
■ Survey Summary
Target: Broad WiMAX users within 1 month of service start.
Period: February 2026.
Valid responses: Over 200.
Methodology: Self-conducted survey; based on an 11-point scale (0-10), reporting the percentage of those who scored 7 or higher.
■ Highly Rated Categories
[Ease of Application: 63.29%]
Praised for its web-based application flow, no-construction requirement, and LINE support system.
[Data Capacity Evaluation: 53.59%]
Supported for its virtually unlimited monthly data allowance.
[Communication Speed Evaluation: 50.21%]
Valued for its high-speed connectivity up to 4.2 Gbps and stability across multiple network lines.
■ Other Categories
[Brand Appeal: 42.62%]
The company acknowledges room for improvement and intends to communicate service values more effectively.
[Recommendation Intent: 38.40%]
Commitment to improving customer experience (CX) to boost user recommendations.
[Clarity of Application Explanations: 37.13%]
Focusing on improving information design, explanations, and operator support.
[Website Ease of Use: 33.33%]
Continuing efforts to improve website usability.
Based on surveys conducted among users within their first month of starting the service, the site translates user evaluations into numerical metrics and publishes actual customer testimonials. This allows potential customers to verify key service points through the voices of current users.
Website URL: https://wimax-broad.jp/reviews
■ About the Site
The site features two main sections: "Satisfaction at a Glance" (numerical metrics) and "Customer Reviews & Feedback."
"Satisfaction at a Glance" uses survey results from users in their first month to provide numerical rankings for categories like "ease of application," "data capacity," and "connection speed."
"Customer Reviews & Feedback" publishes direct comments from users, providing a more concrete understanding of actual service usage.
■ Survey Summary
Target: Broad WiMAX users within 1 month of service start.
Period: February 2026.
Valid responses: Over 200.
Methodology: Self-conducted survey; based on an 11-point scale (0-10), reporting the percentage of those who scored 7 or higher.
■ Highly Rated Categories
[Ease of Application: 63.29%]
Praised for its web-based application flow, no-construction requirement, and LINE support system.
[Data Capacity Evaluation: 53.59%]
Supported for its virtually unlimited monthly data allowance.
[Communication Speed Evaluation: 50.21%]
Valued for its high-speed connectivity up to 4.2 Gbps and stability across multiple network lines.
■ Other Categories
[Brand Appeal: 42.62%]
The company acknowledges room for improvement and intends to communicate service values more effectively.
[Recommendation Intent: 38.40%]
Commitment to improving customer experience (CX) to boost user recommendations.
[Clarity of Application Explanations: 37.13%]
Focusing on improving information design, explanations, and operator support.
[Website Ease of Use: 33.33%]
Continuing efforts to improve website usability.
FAQ
Broad WiMAXが公開したサイトの内容は？
利用開始から1ヶ月以内のユーザーを対象にしたアンケート結果をもとに、「手続きの簡単さ」「通信容量」「通信スピード」などの満足度を数値化し、実際の口コミ・感想を公開したサイトです。
Broad WiMAXのアンケート調査の実施規模は？
2026年2月時点で、Broad WiMAXの利用開始から1ヶ月以内の契約ユーザーを対象に実施し、200名以上の有効回答を得ています。
Broad WiMAXで特に高く評価されている項目は？
「手続きの簡単さ（63.29%）」が最も高く、次いで「通信容量への評価（53.59%）」、「通信スピードへの評価（50.21%）」と続いています。
Broad WiMAXの通信の特徴は？
WiMAX +5Gに対応し、下り最大4.2Gbpsの高速通信が可能なほか、5G・4G LTE・WiMAX 2+の複数回線に対応した安定した通信を提供しています。
今回の取り組みの目的は？
サービス選定時に気になるポイントを実際の利用者の声から可視化することで、ユーザーの不安を軽減し、サービス品質の向上を図ることを目的としています。